Fouad - Consultant technique BSCS

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Photo de Fouad, Consultant technique BSCS
Compétences
DOCUMENTUM
BSCS
Expériences professionnelles

  • Team Leader

    Wataniya Telecom Algeria, Billing
    2009 - aujourd'hui

    • Lead the billing team and share tasks
    • Report the activities of Billing Team to the management staff.
    • Study the feasibility of offers based on marketing specifications.
    • Promotion configuration through MI.
    • Ensure offers implementation and configuration.
    • Troubleshoot and solve problems related to billing area.
    • Ensure relationship with different structures involved in the business inside or outside Billing Service (Resources, Provisioning, Rating, Customer care, Marketing, Finance, IT/IS)
    • SDPX Configuration and Migration to the Convergence Platform ( We are using several module of BSCSIX like CX for Customer Care, MP for offers configuration on convergence Platforme and PA to create the profiles).
    • BSCS IX R3 integration
    • Data migration from BSCS8 to BSCSIX R 3

  • Billing Senior Specialist

    Wataniya Telecom Algeria
    2008 - 2009

    • SDPX Configuration and Migration to the Convergence Platform
    • Execution of Bill Cycle Activities and Invoice Generation.
    • Promotion Configuration through MI
    • Service and Free Units Configuration
    • Payments process (PIH, PTH, UCH) configuration, execution and monitoring
    • Study the feasibility of offers based on marketing specifications.
    • Offers Solution Analysis, Implementation and Testing.
    • Serve as backend support in the troubleshooting and resolution of trouble tickets raised from Customer Care.
    • Rating Systems monitoring
    • SQL/PLSQL scripting to automate tasks and resolve problems
    • Participation in Cross-Function project teams to deliver solutions based on the Companies business needs
    • Defect Management, Shipment Testing and Installation after validation
    • Reconciliation of Subscriber profiles between BSCS and other Systems (Intelligent Network, VAS platforms)
    • Ensure relationship with different structures involved in the business within or without Billing Service (Resources, Provisioning, Rating, Customer care, Marketing, Finance, IT/IS)
    • Lead the billing team and manage task planning
    • Report the activities of the billing team to the management staff.

  • Billing Specialist

    Wataniya Telecom Algeria
    2007 - 2007

    • Ensure the execution of bill cycles activities, generation of bills and payments follow-up.
    • Study the feasibility of offers specifications.
    • Ensure offers implementation and configuration.
    • Troubleshoot and solve problems related to billing area.
    • Ensure relationship with different structures involved in the business (Customer care, Marketing, Finance, IT/IS)

  • Billing Support Specialist

    Wataniya Telecom Algeria
    2006 - 2007

    • Investigate, solve and follow-up with involved services (if needed) problems of the different platforms: postpaid and prepaid contracts and services problems, SIMs and MSISDNs, MMS, voice mail, SMSC, vouchers, HLR status and services attribution;
    • Support BSCS users.
    • Manage groups and users on BSCS and VOMS;

  • Developer & Administrator

    Société Brown & Root – Condor (Halliburton), Documentum
    Jan 2005 - Jan 2006

    • Developer Documentum
    • Documentum Administrator version 5.2.
    • Support of users and customers.

Études et formations

  • SKILLS
    • Experience on BSCS Module :
    - KV, MP, MI, DB_f ,CX , MI, PA and HB.
    - Batch processes: BCH, BGH, MI, PIH, PTH, UCH, GMD, VMD, T.E.H., RDH, DIH, FIH, PRIH, RIH, CCH and CRH

    • Experience with SQL script writing.
    • Experience with UNIX platform.
    • Experience with Borland Delphi for Applications Programming and Microsoft Office Applications.
    • Languages: Arabic Mother tongue, French Fluent, English Intermediate.

    TOOLS
    • Systems: Windows NT, Windows 2000 Server, Linux/Unix
    • Database: Oracle (SQL, PL/SQL)
    • Programming: Delphi, Turbo Pascal, Java ,PHP,, Java Script
    • Methodology: Merise, UML.

    EDUCATION
    August 1999 : Bachelor Degree

    September 2005 : Computer Engineer, National Computing Institute, Algiers

    PROFESSIONAL AND MANAGEMENT TRAINING
    • ITIL v2 Fundamental Training and Certification
    • SQL/PLSQL Training
    • Oracle Database Performance Tuning
    • Project Management
    • Team Managent
    • Time Managerment

Autres compétences
SKILLS
• Experience on BSCS Module :
- KV, MP, MI, DB_f ,CX , MI, PA and HB.
- Batch processes: BCH, BGH, MI, PIH, PTH, UCH, GMD, VMD, T.E.H., RDH, DIH, FIH, PRIH, RIH, CCH and CRH

• Experience with SQL script writing.
• Experience with UNIX platform.
• Experience with Borland Delphi for Applications Programming and Microsoft Office Applications.
• Languages: Arabic Mother tongue, French Fluent, English Intermediate.

TOOLS
• Systems: Windows NT, Windows 2000 Server, Linux/Unix
• Database: Oracle (SQL, PL/SQL)
• Programming: Delphi, Turbo Pascal, Java ,PHP,, Java Script
• Methodology: Merise, UML.

EDUCATION
August 1999 : Bachelor Degree

September 2005 : Computer Engineer, National Computing Institute, Algiers

PROFESSIONAL AND MANAGEMENT TRAINING
• ITIL v2 Fundamental Training and Certification
• SQL/PLSQL Training
• Oracle Database Performance Tuning
• Project Management
• Team Managent
• Time Managerment

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