Ericsson Zain Sudan CBIO3.1/BSCS16 uplift, North Sudan
septembre 2016 - décembre 2017
Leading BSCS development and integration activities.
Design BSCS customer care architecture .
Design BSCS integration interfaces with the external system.
Kernel and Non kernel environments installation and configuration.
BSCS applications performance optimization and tuning.
Non kernel source code reviews and optimization.
Manage software versioning and patches releases.
BSCS Consultant
Atos
juin 2016 - août 2016
INWI Production support, Morocco
BSCS IX R3 kernel and non kernel applications maintenance.
SOAP Web services implementation and deployment.
Non kernel applications development, customization and support.
SOI and Web architecture review and tuning.
Partial shipment installation and testing.
BSCS Consultant
Accenture TPAS Orange Group Maintenance
avril 2013 - mai 2016
Providing production support for multiple Orange group affiliates
(Orange Jordan, Orange Dominican, Orange Egypt…).
BGH application development and customization.
Web services development and testing.
SOI/CX and Web services maintenance and performance tuning
BSCS add-ons development and maintenance
Producing BSCS application performance audit reports (SOI,CX,WS).
Writing change requests functional and technical specification
documents .
Writing change request solution’s test book.
Perform unitary and the integration tests.
BSCS Consultant
Atos BSCS IX Morocco Telecom Maintenance, Morocco
septembre 2012 - mars 2013
Provide functional and technical onsite support.
System defects fixing and work around solutions implementation.
Non kernel applications development.
Writing functional and technical specification documents.
Perform the unitary and the integration tests.
Prepare and Package customer deliveries.
BSCS Consultant
Alcatel Lucent BSCS IX Maintenance Orange, Egypt
avril 2010 - septembre 2012
Provide day-to-day BSCS support.
Defects analysis and fixes/workaround implementation.
Change requests implementation
Customer care Application architecture review and optimization
Provisioning application monitoring and tuning.
Payment application (PIH) customization.
Producing functional document and manuals.
Prepare and package customer's deliveries.
BSCS Consultant – Production support and CR implementation
urrent BSCS IX MOBINIL SUPPORT Project – ORASCOM EGYPT
avril 2010 - aujourd'hui
Production support :
- CMS and SOI environment maintenance, performance monitoring, defects analysis and implementation of a possible fixes/workaround.
- Implementation and reviewing the SOI servers configurations [CMS, JCIL, BILLSRV] according the customer requirement and for tuning purpose.
- Full SOI servers Re-architecting for performance enhancement and capacity improvement.
- BSCS Web services maintenance and performance monitoring.
- Implementation of required BSCS web services codes changes and fixes.
- Customer care CX maintenance and performance monitoring.
- Customer care CX defects analysis and implementation of possible fixes/workaround
- Promotion Engine monitoring and performance tuning.
- Implementation of promotions workaround and fixes.
- Provisioning processes (GMD) Re-architecting for performance and capacity improvement.
- Provisioning processes (GMD) monitoring, maintenance, defect analysis and implementation of a possible fixes/workaround.
- Payments (PIH) defect analysis and implementation of the required source code changes and fixes.
- Payments (PIH/PTH) maintenance and performance monitoring and tuning.
- Payments (PTH) defects analysis and implementation of the necessary workaround.
- Maintenance and improvements of all existents Mass actions tools and scripts and the Implementation of the necessary source code changes and workaround solutions.
- Maintenance of all CMS client applications and the Implementation of the necessary source code changes and workaround solutions.
- Building the appropriate tools/scripts for SOI and Web services load and performance tests.
- Billing processes [BCH, UCH, BGH] monitoring and defect analysis and implementation of possible workaround.
- Rating chain monitoring and performance tuning.
- Writing a detailed audit reports and performance reports for Web services, SOI components and provisioning.
- Building and preparing the shipments and deliveries and writing the related technical and functional documentations and user manual.
- Familiar with all testing and monitoring tools (apache JMETER, HP Jmeter, SOAPUI, Eclipse...)
Change requests implementation and Integration:
- Analyze the customer requirement and produce the high level assessment and the appropriate technical and functional specifications.
- Design, review, develop and deliver new Solution(s) and shipments.
- Working closely with the different teams on the integration of the solutions and new applications with web-methods [EAI], VMD, Rating/Billing processes and all the external interfaces.
- New CORBA/SOI servers development and customization:
• Development of a new customized CORBA/SOI server to handle the change product requests according to the customer requirement and the migration rules. The new SOI is integrating the existent SOI servers architecture and it is also accessible through CIL interface. The server is scalable and highly configurable and is availing a new set of customized SOI commands
- SOI and web service client development:
• Development of a large set of Java tools and CMS/WS based tools to perform a large set of actions on customers and contracts like :
o Change customer hierarchy
o Change customers and contracts information
o Product migrations (service package & tariff model)
o Actions on services
o Actions on contracts ...
- Scripting and applications development :
• Development and the customization of visual basic GUI application [MASS GUI] offering an easy and flexible user interface to execute a large set of actions on contract or customer level. MASS GUI is a CMS based application which offers to the users the possibility to create and process a set of complicated BSCS actions and batches with a minimal BSCS knowledge.
- BSCS web application development and customization:
• Development of a new web application communicating with DaTA process to inject directly the rated CDRs to PRIH queue. The new solution is integrating the MMAS server [SOI server] to transmit messages from web application to and from the DaTA middleware. The MMAS server was configured accordingly to run permanently like any other SOI server.
• The enhancement of the existent BSCS web service (more than 80 methods available on different domains) by the Implementation of new CMS-based/non CMS-based methods to perform a different set of actions on contract and customer level.
- PIH Customization and enhancement according the customer requirement.
- LHS Shipments Installation, Deployment and Testing
- Implementation of new promotions and enhancement of the existent commercial offers.
- Writing appropriate users and operation manual.
BSCS Consultant – Integration professional
BSCS IX MIGRATION MOBINIL [BSCS V6 BSCS IX R2] – ORASCOM EGYPT
février 2009 - mars 2010
Analyze of the existents business process on the current BSCS version 6 system.
- Adaptation of the current business process from BSCS version 6 to BSCS IX II system:
o Number portability
o Credit limit
o Dunning...
- Design, development and delivery of New Solutions.
- SOI servers installation and full configuration [FF, CMS, JCIL, BILLSRV].
- BSCS web services installation and deployment.
- Performing SOI components, CX and BSCS web service performance and load tests.
- Perform provisioning processes (GMD) performance tests.
- Development of all customer care batch tools:
• Development of a wide set of JAVA and PL/SQL tools to perform a large set of mass actions based on input files or DB cursors, below some of these actions:
o Flat customer to LA and LA to flat customer conversion
o Actions on contracts and services
o Credit limit calculation
o Customer auto-release
o Contract and customer information update
• Development and the customization of visual basic GUI application [MASS GUI] offering an easy and flexible user interface to execute a large set of actions on contract or customer level. MASS GUI is a CMS based application which offers to the users the possibility to create and process a set of complicated BSCS actions and batches with a minimal BSCS knowledge. Below some of the available actions on MASS GUI application:
o LA customers/contracts creation
o Flat customers/contracts creation
o Contracts suspension/deactivation/reactivation
o Services activation/deactivation
o Customer data modification
- CMS Applications and web service clients Development and Integration with EAI and external interfaces:
• The design and the development of a flexible and highly configurable mass product migration Java application. The application is a WS/CMS client and can process complicated composite and simple product migrations. While migrating a contract the application can also activate or deactivate a set of service, copy the service parameters values according to the supplied configuration. Also it provides and advanced services consistency checks, retry processes and a high performance due to the multithreaded design.
- BSCS web services Development, Customization and integration with EAI and Payment gateway.
• The development of BSCS web service application which avail more than 80 methods covering all BSCS domain and offering a large and complete set of possible actions on customer and contract level. The following domain are available :
o Customer domain
o Contract domain
o Resource domain
o Microcell domain
o Number portability domain
o CACS domain
o Payment Domain
o Ebill Domain
o EtopUp Domain
- Mass Action Tools Development, deployment and testing.
- Perform integration tests and user acceptance tests for all customer care batch area.
- Perform integration tests and user acceptance tests for provisioning, BSCS web services and CX.
- Billing and rating processes monitoring
- LHS Shipments Installation and deployment
- Ability to produce solution’s technical and functional specifications
Aug 08 - Jan 09 DJAWEB CCB Project – Algeria
Back office support - Business analyst
- Specification and the definition of the CRM migrations rules.
- The Development and the implementation of CRM baseline migration scripts.
- The Development and the implementation of CRM customers migrations scripts according to the specified migrations rules.
- Prepare and deliver the new shipments for the customer.
- Writing the appropriate documentation and functional/technical specification.
Back office support - Business analyst
DJAWEB CCB Project – Algeria
août 2008 - janvier 2009
- Specification and the definition of the CRM migrations rules.
- The Development and the implementation of CRM baseline migration scripts.
- The Development and the implementation of CRM customers migrations scripts according to the specified migrations rules.
- Prepare and deliver the new shipments for the customer.
- Writing the appropriate documentation and functional/technical specification.
Produce the product functional specifications (offers, customer care,
order management).
Design the “to-be” processes on Zsmart cvbs billing system.
Design the global data migration strategy.
Design migration pivot formats, data mappings and migration rules.
Design REST TMF interfaces for the 3rd party applications integration.
Prepare, Perform and validate data migration dry runs.
Prepare, perform and validate parallel billing runs.
Provide customer with the required functional and technical support.
BSCS Consultant – CMS developer
Billcom Consulting Tunisia
aujourd'hui
- CMS-Based applications development and deployment.
- Product Configuration [services/Tariff modes/Cost control/Free Units]
- Testing and Implementing new Products and offers.
- Rating and Billing processes monitoring
- BSCS modules installation and testing.
Études et formations
Billcom Consulting Tunisia - BSCS iX R2 functional overview - BSCS iX R2 Rating & Billing process & Product Configuration - BSCS iX R2 Payment & Provisioning process - BSCS iX R2 SOI environment - SD
2008
TMI Tunisia - Solaris System overview.
2008
– FST - Engineer degree in computer sciences
Tunisian sciences university
2004
- Technician Diploma in Telecommunication
Tunisian Telecommunications institute – ISET’COM
2000
Autres compétences
LANGUAGE AND COMPUTER ABILITY
English Good writing, reading, and speaking ability.
French Excellent writing, reading, and speaking ability.
Arabic Native language
Computer Ability
Application Design: UML, Merise, Rational Rose, AMC Designer.
Programming Language: C/C++, PRO*C,JAVA, JEE,PHP, ASP.Net, HTML, XML
Programming Domains: Standard, CORBA, Networking, Web…
API: Eclipse, Oracle Developper, MS Visual Studio.
Database: Oracle Database, SQL Server
OS Platforms: Unix Solaris, Linux, Windows NT & XP
Testing Tools: HPJmeter,Apache Jmeter,SOAPUI,JavaMelody...
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