Maher - Business Analyst BSCS

Ref : 110611B002

Domicile

2046 AIN ZAGHOUAN (Tunisie)
Profil

Consultant, Business Analyst (47 ans)

Compétences

BSCS

Expériences professionnelles

Senior BSCS IX Consultant / Business Analyst (Contractor).

ALCATEL-Lucent / Orange Tunisia(ALCATEL is a world-leading provider of IT services ********).
octobre 2011 - aujourd'hui
Participating in BSCS iX release 2 project for the Tunisian operator Orange Tunisia (********)

Being part of ALCATEL on-site team.
Good knowledge of BSCS iX release 2 architecture and database model.
Writing and handling the design change requests (DCRs), functional and technical specifications.
Marketing requirements Analysis (Feasibility Study).
Business analysis and solution designing for customer new requirements and proposing new solution/Architecture of new business functionalities. Formulating customers’ needs to technical specifications and Provide solutions to meet the exact business requirements.
Providing BSCS functional requirements to developer team.
Assist in formulating the architecture for the proposed system, which would include Microsoft dynamics CRM, BSCS and Oracle Financials with BSCS as the master database to contain all relevant information needed in rating and billing.
Writing functional and technical specifications for PNH (PNH is a Payment Notification Handler. A home billing tool dedicated to DSL invoice generation, generating payment notifications to inform customers of their invoices based on the customer access fees and billcycle length…).
Lead Developer in the customization of the Bill Generation Handler BGH and KSL.
Formulating Test Plans, Simulations and Documentation necessary for a client’s functional, integration and user acceptance tests.
BSCS installation & integration, installing BSCS shipments and doing the integration with other legacy systems (CRM, GPS, ERP, web services …).
Preparing and animating workshops.
Providing technical BSCS iX release 2 production supports (billing, rating, provisioning, payments and customer care), problem investigation/analysis and providing solutions and workarounds.
BSCS production health checking/monitoring and tuning.
BSCS add-ons and customized applications health checking and tuning.
Follow up of all technical aspects related to BSCS issue tracking & solving.
Designing test planning, and test scripting to verify and validate billing functionality and bill layout presentation.
Developing scripts, workarounds and customized process (billing/payment/promotions, BGH, KSL PDF Generation, KSL PS Generation, auto assign promotions, BSCS reporting interface).
Designing and developing ACH, a balancing open credit documents system. More flexible and more configurable than UCH (standard LHS).
BSCS configuration (Promotions, Rateplans, Services, Billing/prebilling).
Conducting and supporting customer during UAT.
Defects management & BSCS integration.
Provide training and familiarization of the customer staff regarding AR (account receivable) module.
Applying exceptional problem solving & decision-making abilities.
Animating and managing handover cessions with the new integrator.
Senior BSCS IX Consultant / Business Analyst (Contractor).

Capgemini / Tunisia Telecom (Capgemini is a world-leading provider of IT services ********).
novembre 2010 - juin 2011
•Participate in BSCSiX release 2 migration project for Tunisia Telecom (********)
•Participate in BSCS iX release 3 migration project for Orascom Telecom Tunisia (first private operator in Tunisia, ********).
•Participate in the BSCS iX release 2 migration project for COSMOTE (first operator in Greece, ********)

•Providing technical BSCS production support.
•Analyzing customers’ requirements and ‘translate’ them to LHS developers and software architects.
•Respond to customers’ RFIs and RFPs (Request for Information, Request for Proposal) and other technical queries.
•Formulate customers’ needs to technical specifications and Provide solutions to meet customer business requirements.
•Design and implementation of new business functionalities.
•Helping customers to understand the new BSCS features and adapt them to their requirements.
•Follow up all technical aspects related to BSCS issue tracking and solving.
•Efficient knowledge of BSCS IX architecture.
-Rating (TEH, DIH, FIH, PRIH, RIH, PCCH, CCH, RLH)
-Billing (BCH, BGH, DSH, BillServ).
-Payment (PTH, PIH, IOH & UCH)
-Customer Care (CX,PCX and SOI servers)
-Competent to troubleshoot and maintain BSCS backend processes.
-BSCS Online modules skills (Product Center, motivations and incentives, external interface, SY).
-Preparing and animating workshops.
-Writing system functional specifications document.
-BSCS iXr3 Integration, baseline setup and configuration.
-Identifying and solving anomalies and misconfigurations.
-Installing and configuring monitoring center MX (MX, SNMP and bscsixr3 supervisors) to supervise and monitor all BSCS nodes/processes (including remotely starting and stopping of BSCS processes).
-1st and 2sd level Support to perform their trouble shooting for BSCS iX Release 2 and BSCS iX Release 3
-Perform functional and data mapping of multiple legacy systems (i.e. CRM, Data warehouse IMX...) to BSCS iXr3.
-Developing an interfaces between BSCS and others legacy systems.

Études et formations

Degree in Computer Science Engineering: from ENSI

(Tunisian Computer Science University) with Option: System & Network engineering
2004
Baccalaureate in Mathematics

1998

Autres compétences

TECHNICAL EXPERTISE:
OS: UNIX, HP-UX, SUN, Linux, Windows
Languages: SQL, PL/SQL, JAVA, JSP, ASP, PHP, J2EE, JavaScript, Visual Basic 6, VBScript, HTML/DHTML, XML/XSL/XHTML, C/C++, C#, Microsoft.Net (C# et VB.NET), MPI & MPICH, ADA, MIPS, UNIX script shell.
RDBMS: Oracle 8i/9i/10g/11g, ACCESS, SQL Server, INFORMIX, MySQL.
Design: UML.
Tools & Systems: LHS BSCS 7, LHS BSCS iX R1, LHS BSCS iX R2, LHS BSCS iX R3, iX Mediation, PeopleSoft CRM v8.9, Java2 Standard Edition, J2EE, Eclipse, JBuilder, TOAD, SQL Developer, ClearCase & ClearQuest Microsoft Visual Studio 2003/2005, Microsoft Office XP/2003/2007, PhotoShop7, PhotoImpact8, Dreamweaver, Flash MX , Maple 6, Matlab5, Visio, Rational Rose, Power AMC Designer, Bugzilla, Mantis, Testlink.
Web Servers : Tomcat, Netscape Entreprise Server, IIS, EasyPHP.
Operating Systems: UNIX (HP-UX, SUN Solaris, IBM-AIX), Windows (95/98, NT, 2000, XP and Vista)
Technologies & Networks : GSM/GPRS, SS7 protocols, SNMP, CMIP, Ethernet, Wi-Fi, firewall, TCP/IP, IPV4, IPV6, X25, Protocols (TCP/IP, UDP, SMTP, RTP/RTCP), Standard ISO, sockets, LAN/WAN, Toking ring, PPP, IEEE 802.11, Bluetooth, Ad hoc, FDDI, Frame relay, ISDN, RSVP, GPRS, UMTS, QoS, DiffServ, VoIP, ATM, protocols of routing (RIP, OSPF...), HPopenview, DHCP, DNS, LDAP, NFS (Samba), FTP…

BSCS EXPERTISE:
Years of BSCS experience: Almost 6 years.
Versions of BSCS: BSCS 7, BSCS iX release 1, BSCS iX release 2 and BSCS iX release 3
Areas of BSCS: KV, SP, RA, MP, CMS, CX, SX, POS, CPX, PCX, PX, AX, MX, MI, GMD, NPX, SY, SV, SOI Servers, iX Mediation, rating, billing, DMF and Database scripts (SQL, PL/SQL).

PERSONAL SKILLS:
Core skills: highly motivated, team player, smart and fast learner, hard worker.

LANGUAGES:
Arabic: mother tongue
French: written, spoken and read perfectly
English: written and read perfectly, spoken: good working level

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Maher - Business Analyst BSCS

2046 AIN ZAGHOUAN (Tunisie)

Consultant, Business Analyst (47 ans)

Senior BSCS IX Consultant / Business Analyst (Contractor).

Senior BSCS IX Consultant / Business Analyst (Contractor).

Degree in Computer Science Engineering: from ENSI

Baccalaureate in Mathematics

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