That part relate of the period before the fusion between SFR and NeufCegetel For Enterprise division:
2005 - aujourd'hui
3 years) starting in 2005 as Project leader
MERCURE Project: Product and Customer Migration from Neuf (Siebel /Web-Method/Arbor 9) to Neuf/Cegetel (Clarify CRM/InHouse Connector/Billing Arbor 10 /Mediation XACCT).
- Design of the data migration strategy for Data and Voice products from NEUF CRM and billing to New NEUF/CEGETEL platform.
- Responsible of the Functional DATA Product Migration team (3 people), responsible of the Migration Development team (4 people) and the Business Acceptance Test team (5 people).
- In charge of the DATA Product Migration team (the project where splitted in 2 main segments DATA and VOICE products), closely with marketing and sale department I did migration mapping between source and target products. I reduced the number of migrated products from 50 to 16, I performed the global gap analysis between source and target DATA functionalities, provisioning, activation, deployment, logistic, billing, reporting, financial and network monitoring. Main target products were 9Office, 9IpNet, 9Connect, FramRelay, Black Optical Fiber. Analysis of historical Client organization to fit target constraints and to map target data model expecially for multinational and huge companies like La Poste, EDF, Société Generale, Thales, Banques Populaires, Marchés Publiques like Mairie de Paris, APHP and UGAP. Design of target data services based on existing CRM/WorkFlow/Network provisioning process
- Design and implementing of the architecture (based on Oracle, C , Shell) used to support data transformation business rules
- Design and implementing of business transformation rules for data and voice
- Design of the Test Analysis tools to reduce the human intervention and increase quality
- Implement audit system to trace each single transformation step (scheduled processes, customer data and customer charges. The system is used to check and validate customer output data and invoices
- In charge of the Business Acceptance Test team for Data and Voice products and for technical architecture. We tested all big customers one by one and others customers using a random statistical representative cases model using SFR internal HelpDesk resources