Hichem - Ingénieur système SYSTEM CENTER CONFIGURATION MANAGER

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Compétences
SYSTEM CENTER CONFIGURATION MANAGER
Microsoft Intune
AZURE
Expériences professionnelles
  • Senior System & Network Administrator

    ICF HABITAT
    Jan 2021 - aujourd'hui

    Office 365 administration including Microsoft 365 E3/E5 grade applications, Azure AD, SharePoint, Teams, One Drive, etc.
    ⦁ Current experience with current Office 365 MAM applications and configurations – Autopilot, Intune, Azure AD, AD Sync, Security and Compliance, etc.
    ⦁ Strong experience in SCCM, MECM hardware and software silent package deployments, technical reports, batch scripting, and custom queries
    ⦁ Managing Microsoft Active Directory and Group Policy
    ⦁ Virtualizing servers with VMware ESXi
    ⦁ Support and Maintain desktop Support, Break/Fix issues, and Application Errors
    ⦁ Azure Conditional Access
    ⦁ Active Directory (Policies, Groups, User Management…)
    ⦁ Installation, Configuration, and patch management
    ⦁ Azure VM, VMSS management
    ⦁ VMware management
    ⦁ IVANTI patch management
    ⦁ Automated Deployment Rules of all updates
    ⦁ Manage backup/restore with TINA (Time Navigator)
    ⦁ Good expertise with all office 365 admin products
    Group Headquarters: 500 users
    Subsidiaries: 50 sites :1800 users
    2300 devices
    500 Servers
    Projects:
    - Deploy Azure MFA with conditional access: 2300 users and 50 sub-contractors
    - Implementing Microsoft Defender for endpoint (Email, Mobile device, PC): Onboarding new devices, threat analytics, automate investigation…
    - Implementing Intune Enrollment Android/iOS/MacoOS devices:
    - (Profile Configuration, Compliance Profile, iOS/Android Apps deployment by TOKEN)
    - Set up CMG (Cloud Management Gateway) for SCCM, MECM
    - Set up HTTPS/PKI for all SCCM infrastructure.
    - Migrate old sccm 2012 server on new infrastructure current branch
    - Implementing Windows AutoPilot : Setup profile, configuration, policies, deploy new standard app with .intunewin extension.

  • IT Client Service Manager

    NOKIA
    Jan 2020 - Jan 2021

    • IT Management of the second biggest Nokia Site in the world 4600 collaborators, 36 ha campus, 15 Buildings, R&D center research…
    • Responsible for a local support team and multiple sub-contractors
    • Ensure stability of the SCCM platform (OSD, Build, Drivers, Sccm Client, PXE, SQL Service Account, SCCM Client Push Account, SCCM Admin Account ...)
    • Maintain good relationships with key business stakeholders
    • Primary IT Interface for the market on geographical level
    • Primary IT interface point into multiple IT Business Groups (ION, FN, Nokia Bell Labs, RFS, ASN)
    • Ensure IT Service meets the needs of the business.
    • Manage escalation in case of service quality issues.
    • Provide “near to the ground” IT presence with good incumbent knowledge
    • Translate business language in IT language and vice versa
    • Ensure local communication to employees about new or changing services, based on in depth knowledge of the local business and organization.
    • Manage and control IT room access in the different locations
    • Act as primary point of contact for all IS/IT related matters for which no standard process exists for the end-users
    • Act as the local face of IT maintaining good relationships with key users in the geographical area.
    Projects:
    End User projects, Site Transformation, WAN Harmonization, WaaS Release 1909, AutoPilot, Printer Refresh, End of Service Life (EOSL) Program, Real Estate Projects, ReUSE PC.

  • SCCM Administrator

    ICF HABITAT
    Jan 2019 - Jan 2020

    System Center Configuration Manager Curent Branch Administration
    ● Creation of packages and deployment of applications
    ● Manage the deployment of applications and OS
    ● Creation of Task Sequence
    ● Applications and Collections management
    ● Updates management
    ● Manage inventories (Software and Hardware)
    ● Generating reports
    ● Analyze, translate and formulate a user need
    ● Identify and diagnose a dysfunction, a breakdown, the defect of a material, an equipment, an anomaly of a system, specific to its field of activity
    ● Maintain and troubleshoot materials, equipment, installations and / or systems related to their trade
    ● Participate in development and updating of technical procedures
    ● Guarantee user satisfaction by providing customer-oriented service
    ● Train and advise users.
    ● Manage service requests and purchase of IT equipment
    Projects
    ● SCCM Implementation 1 site and 21 distribution points
    ● software center development : allowing all employees to install applications (including packaging and distribution of software to end users)
    ● OS installation by PXE

  • Specialist Technology Support Group

    UPS France
    Jan 2017 - Jan 2019

    ● IT support level 2 and 3 on proprietary applications
    ● Install, deploy workstations and Servers with SCCM
    ● Networks and servers administration
    ● Intervene, if necessary, with customers for the installation or troubleshooting of IT devices.
    ● Monitoring of IT equipment and intervention on production in case of interruption of operations
    ● Support of project deployment operations
    ● Management of migration / installation / moving of a computer park
    ● Install, configure and train certain customers in applications or systems
    Project
    ● Construction of the IT infrastructure of an automated sorting hub (UPS Paris HUB at EVRY)
    Architecture Layer 3, 18 Subnets, 1 Super MDF (Main Distribution Facility), 17 IDF (Independent Distribution Facility), 76 Switch HP Aruba, 4 Core Switch fiber, 124 Access Points, 39 Wids Air Defense, 14 Servers and 1500+ End devices (desktop, laptop, printer, mobile devices…)

  • Onsite Support Technician

    SOLUTION 30
    Jan 2013 - Jan 2017

    ● Incident management and user support N1 and N2
    ● Configuration and update of workstations
    ● Configuration of physical and logical connection of workstations
    ● Administration of users and computers with Active Directory
    ● Domain administration under Windows Server 2012 (account, group, OU, GPO)
    ● Creation and application of GPO
    ● Deployment of applications with GPO
    ● Registry
    ● User assistance
    ● TCP / IP network infrastructure, DNS, DHCP
    ● Deployment of workstations on a corporate network
    ● Mail system and IT application Outlook, Lotus Note, Cisco Any connect, RSA Token
    ● Closure, reporting and escalation of user interventions and incidents
    ● Application and respect of the security and confidentiality policy for IS resources.
    Projects
    Life Cycle Migration & upgrade
    Atos France 500 PCs, Nokia Networks 700 PCs, Novozymes 230 PCs, Towers Watson 350 PCs, IGLO France 200 PCs, IGLO Belgium 500 PCs ENSA Normandie 420 PCs.

  • System Administrator internship

    SOLUTION 30
    Jan 2012 - Jan 2013

    Implementation of virtualized infrastructures via VMware ESXi
    ● Administration, maintain in operational conditions Windows Server 2008 AD, DNS, DHCP, WSUS
    ● Administration VM vSphere
    ● User assistance
    ● System monitoring
    ● New users training
    ● User account management
    ● Access rights management
    ● Writing procedures
    ● IT security management (access permissions, protections, Drive etc.)

  • IT Support Technician

    COSIDER Pipeline
    Jan 2008 - Jan 2012

    ● Establish a diagnosis and resolve system and network incidents at the first level.
    ● Resolving customer requests at first level
    ● Administer the network, manage the configuration
    ● Escalating incidents or requests requiring superior technical expertise.

Études et formations
  • FUNCTIONAL AREAS
    ● Incident management
    ● Project management
    ● Staff Management/Leadership
    ● Escalations Management
    ● Crisis management
    ● BCP Business Continuity plans
    ● Development of audit strategy
    ● SLA quality monitoring
    ● User service quality monitoring
    ● Disaster Recovery Plans
    ● Contracts Management
    ● Architecture, production, evolution and administration of infrastructures
    ● AGIL method

    TECHNICAL AREAS
    ⦁ Microsoft Azure (MDM, Intune, Autopilot…)
    ⦁ Windows Server 2019, 2022
    ⦁ System Center (ConfigMgr, SCCM, MECM Current Branch)
    ⦁ Office 356 Administration (Exchange Online, Teams Admin, SharePoint)
    ⦁ Azure Active Directory, AD CS, DNS, DHCP, GPO, WSUS, IIS, OSD, Win PE, ADK, PKI
    ⦁ Windows 10, 11
    ⦁ VMware ESXi, Hyper-V Infrastructure
    ⦁ PowerShell, SQL, WMI
    ⦁ Apple Business Manager, Zero Touch Portal
    ⦁ Layer 3 Network Architecture Layer 3
    ⦁ ZABBIX, NAGIOS, Extreme Cloud IQ
    ⦁ Switch (Aruba, HP, Cisco, Alcatel-Lucent)
    ⦁ Visio Webex Trouble shoot
    ⦁ Service Now
    ⦁ Level 3 Support Troubleshooting, Monitoring, Reporting

    DIPLOMAS

    December 2020
    Microsoft
    Microsoft Certified: Azure Fundamentals AZ-900

    December 2019
    ORSYS Formation
    Microsoft SCCM System Center Configuration Manager Current Branch Certification

    Sept 2012 – Sept 2013
    Université de Paris Sud XI Faculté de Science Orsay
    Licence’s Degree
    Computer systems and software specialty IT administrator

    Sept 2005 – Feb. 2008
    Institut National Spécialisé de la Formation Professionnelle
    Bachelor’s Degree
    Computer Systems and Networks

Autres compétences
FUNCTIONAL AREAS
● Incident management
● Project management
● Staff Management/Leadership
● Escalations Management
● Crisis management
● BCP Business Continuity plans
● Development of audit strategy
● SLA quality monitoring
● User service quality monitoring
● Disaster Recovery Plans
● Contracts Management
● Architecture, production, evolution and administration of infrastructures
● AGIL method

TECHNICAL AREAS
⦁ Microsoft Azure (MDM, Intune, Autopilot…)
⦁ Windows Server 2019, 2022
⦁ System Center (ConfigMgr, SCCM, MECM Current Branch)
⦁ Office 356 Administration (Exchange Online, Teams Admin, SharePoint)
⦁ Azure Active Directory, AD CS, DNS, DHCP, GPO, WSUS, IIS, OSD, Win PE, ADK, PKI
⦁ Windows 10, 11
⦁ VMware ESXi, Hyper-V Infrastructure
⦁ PowerShell, SQL, WMI
⦁ Apple Business Manager, Zero Touch Portal
⦁ Layer 3 Network Architecture Layer 3
⦁ ZABBIX, NAGIOS, Extreme Cloud IQ
⦁ Switch (Aruba, HP, Cisco, Alcatel-Lucent)
⦁ Visio Webex Trouble shoot
⦁ Service Now
⦁ Level 3 Support Troubleshooting, Monitoring, Reporting

DIPLOMAS

December 2020
Microsoft
Microsoft Certified: Azure Fundamentals AZ-900

December 2019
ORSYS Formation
Microsoft SCCM System Center Configuration Manager Current Branch Certification

Sept 2012 – Sept 2013
Université de Paris Sud XI Faculté de Science Orsay
Licence’s Degree
Computer systems and software specialty IT administrator

Sept 2005 – Feb. 2008
Institut National Spécialisé de la Formation Professionnelle
Bachelor’s Degree
Computer Systems and Networks

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