Fouad - Développeur ABAP

Title : On Site Support Team Leader at LHS (Frankfurt, Germany).
Project : LHS On Site Support for Atos Origin/Maroc Telecom.
I'm managing the BSCS onsite support for MT/AO in Rabat, Morocco, to ensure continued high Customer satisfaction with the LHS Onsite Support Services and meet SLAs.
Period : Since Nov 2009
Missions :
- Primary contact for the customer/integrator, and representing LHS Onsite Support Services in Morocco.
- Management of the Onsite Support Team.
- Organize Production Troubleshooting: analysis, defect detection, prioritization, workaround and reporting.
- Coordinate with LHS back-office teams in Frankfurt.
- Specifications review: Audit and Validation of AO specifications in order to ensure all BSCS configuration and interfaces development are valid and respect LHS recommendations and best practices.
- Assist the customer in his choices and assess weak points and risks.
- Automate rating, Billing and non regression testing.
- Provide BSCS V7/iX R2 trainings and support for AO and MT teams.
- Status reporting towards the customer and internally
- Operational routine procedures such as LHS Shipment management, BSCS environment configuration...

Title : Integration and Migration Project Manager at BULL Maroc
Project : Billing System implementation for Sonatel and Orange Mali (Based on Senegal)
We build the new billing system for Sonatel and Orange Mali. I was responsible of the integration and migration teams, based on Dakar. Our solution was based on Highdeal r3.5 for Billing, KPSA r2.6 for Provisioning. CRM system was delivered by Intracom using Oracle CRM.
Period : From July 2008 to October 2010 (1 year & 3 months)
Missions :
- Technical architect and responsible of production environments for both operators (filesystems sizing, Installations, oracle installation and tuning, hardware specifications...).
- UAT responsible and coordinator.
- BULL Unit and global Validation responsible (>1600 tests).
- Planning and Management of deliveries (Billing, KPSA, Migration and middleware).
- Automating of Installations and non regression testing, and development of an Oracle CRM simulation tool.
- Migration Specifications and Development manager.
- Migration Technical assistance for customer team (mainly regarding mapping rules between EPPIX and Highdeal)
- Plan, Perform , monitor and analyse migration validation Double Runs (compare withold billing system)
- Member of Steering board and Billing Comities.
- Budget management for Integration and Migration teams.
- Management of multi-culture team based on different sites (Dakar, Bamako, Paris, Mauritius).
- Primary contact for the customer and the only BULL’s Project Manager on site.

Title : Production Transverse Support Project Manager at BULL Maroc
Project : Wana - Morocco - Start-up of the New Global telecom Operator
We build the CRM (PeopleSOft 8.9), Billing (Highdeal r3.3) and Provisioning (Comptel) solution for the start-up of WANA in Morocco (3rd Global Telecom Operator in Morocco).
Period : January 2008 - June 2008 (6 months)
Missions :
- Production Anomalies analysis, assignment and management (Billing, CRM, Comptel )
- Management and planning of correction deliveries in production environment.
- Correction patches validation responsible.
- Production transverse support manager (24h/day, 7days/week).
- Highdeal technical assistance for the project team.

Title : Billing Integration Manager at BULL Maroc
Project : Wana - Morocco - Start-up of the New Global telecom Operator
Period : May 2006 - December 2007 (1 year & 8 months)
Missions :
- Billing Production troubleshooting and support (Defects correction, reporting and Management).
- Highdeal offers configuration and troubleshooting.
- Highdeal technical assistance during workshops and specifications.
- Billing environments installation and configuration (Unix, Oracle, Highdeal, specific applications).
- Billing UAT manager.
- Coordination between the billing team based on Paris and the customer based on Casablanca.
- Recruitment, coaching and management of the local billing team (6 engineers) to replace Paris team.
- Definition and supervision of Billing process (packaging, releases management, urgent deliveries…).

Title : Billing & CRM Engineer at Meditel Morocco
Project : Start-up of NGN services
We build the CRM and Billing (Proprietary System) solution for the start-up of the NGN services of Meditelecom (2nd global Telecom Operator in Morocco).
Period : from November 2005 to May 2006 (6 months)
Missions :
- IT Project Manager for new NGN Products & Services.
- Translate business objectives into IT system requirements and technical specifications.
- Deliveries planning and controlling.
- Follow-up and coordinate Solution Architecture, development and implementation phases in cooperation with other teams and suppliers.
- Validation testing responsible.
- First phase start-up coordinator.

Title : BSCS Billing engineer at Maroc Telecom
Project : WIAM Project
Replacement of the former legacy system for wire line with a new architecture based on BSCS V7, NETONOMY.
Period : January 2004 - November 2005 (2 years)
Missions :
- Rating & Billing Validation using BSCS v7.
- Production troubleshooting and support.
- Development of testing automated tools.
- Functional Specifications responsible for wired products & services.
- Following up implementation phases in cooperation with other teams and suppliers.
- BSCS Support for final users and production operation team.

Title : Trainee engineer at Nokia Morocco
Project : MMS implementation for Maroc Telecom
Period : January 2003 - August 2003 (8 months)
Missions :
- Participating in the installation and the startup of the MMS service for Maroc Telecom
- Development of a Java application to send MMS using a PC.

TRAININGS
05-06/2010 : PMP certification preparation. Duration: 8 Days. Place: Caciopee, Casablanca.

01/2010 : Many LHS E-Trainings: Customer and Contract Handling (1 week), Creation of Cost Control Services and Packages. (1 week), Creation of Promotion Packages (1 week) , BSCS iX Release 3 Basics (2 weeks).

12/2009 : LHS Onsite support training. Duration: 3 weeks. Place: LHS Frankfurt.

11/2009 : New Hire Introduction training. Duration: 1 week. Place: LHS Frankfurt.

06/2006 : Advanced functional and technical training in Highdeal 3.3. Duration: 4 weeks. Place: BULL, Paris.

EDUCATION & CREDENTIAL
2010 : Project Management Professional Certified from PMI, Pennsylvania, USA.

2001-2003 : Telecommunication and IT Engineering Student, at the “Institut National des Postes et Telecommunications”
(********) - Rabat, Morocco.

1999-2000 : Preparatory classes for engineering universities (French System).

1998 : High School Diploma.

TECHNICAL SKILLS
Computer science  Oracle : Installation, administration & tuning, Starting from release 8 to 10g.
 Development : C, Java, Shell, PL/SQL, J2EE ( Web Application server : Tomcat, Jonas)
 Exploitation System: UNIX administration (Solaris/AIX), NT/2000, VMS.
Telecomunications industry  GMS and Wired networks: BSS, NSS, HLR, MMS, SMS, OMC, CTA..
 3G Networks Architecture: UMTS, NGN, CDMA..
 Billing Systems: Highdeal r3.5, BSCS v7.
 CRM and Provisioning systems: KPSA, Comptel Event/instant Link, Ericsson EMA for NGN, Oracle CRM, PeopleSoft, Netonomy.
 Billing Functional domains: Rating, Billing, Inter connexion, roaming, PPS, payment, dunning, scoring, Edition system (streamserve, Openpage, Doc1), Billing interfaces.
Language  Moroccan Berber (mother dialect), Arabic (mother Tongue) , French and English.
Various  Programming ACM contest participation: 1st position for Moroccan contest 2004, 8 th position (/32 teams) on the international ACM contest for MENA Zone at CAIRO.

SPECIALTIES
- Experience in launching new Telecom operators and managing Telecoms IT migration projects.
- Billing Solution implementation and integration expertise (3 years with BSCS and 3 years ½ with Highdeal)
- Used to many CRM and Provisioning systems (PeopleSoft, Oracle CRM, Comptel, KPSA ).
- Project management skills (PMP Certified).
- Have delivered many complex integration projects in telecommunication environment.
- Excellent customer service and communication skills.
- Billing Integration, Migration and Support management.