Amine - Consultant technique HP SM

-Current Gross Profit Analytics Prototype

Designing the prototype
• Leading the implementation
• Demo and Knowledge transfer to the End customer
KEY WORDS: Vertica, Talend , QlikView , SAP Extract.

Data Harmonization solution for the National Identity Management

Preparing proposals
• Negotiating with AFIS/ABIS Vendors
• Preparing Proof of Concepts for different departments in NIMC
• Onsite Conducting PoCs
• Creation and optimization of a scalable solution for the biometric data
deduplication based on opensource tools.

• Creation of Solution Design Documents (HLD , LLD)
• Install and configuration of HPSM in Dev , Test and Production environments
Setup of HPSM Integration with OSSJ Liaison
• Setup of HPSM Integration with UTM
• Tailoring and implementation of the OOTB HPSM processes (Change
management, Incident Management, Problem Management and Knowledge
management)
• Creation of User Acceptance tests (UAT) documents
• Remote Assistance for the user acceptance tests with the client

• Troubleshoot raised problems for HP Service Manager
production platform and its liaisons (TeMIP, Sharepoint ..)
• Fix and assist on solution implementation on production
platform

• Tailoring and implementation of the HPSM Modules
(Service Desk, Incident Management and Change
Management)
• Install and configuration of HPSM in Dev , Test and
Production environments
• creation of the implementation and administration
documents
• design and implementation of SAP BO universe

Current Solution support for the Service Manager and all integrated products
• Knowledge transfer to the team
• Building change requests documents and implementation of change requests
• Investigating on complex Support cases

Relevant project experiencePractice Lead and BusinessDEV consultant

Service manager Migration from SM 9.32 to SM 9.62 by a SIDE by SIDE migration
Approach.
• Building services and commercial proposals
• Building HLD, LLD and UAT documents as well as the user and admin guide.
• Conducting steerco meetings
• Leading the implementation
KEY WORDS: High availability, Disaster recovery, Process reimplementation, Data migration.

Software Developer

• Fixing bugs of Exceltecc tracking platform ’Exceltrace’
• Stress testing and detection of performance bottlenecks
resolving multithreading issues
• Improving performance in communicatıon protocol
between gps devices(Topflytech, Meitrack ...) and web
servers.
• Implementation of a database-failover service to switch to
backup mode when database unavailable.