Helga - Consultant SAP PM

Expérience professionnelle

July 2019 -
S/4 Hana Project Manager (Isarene groupement: Petroceltic
and Sonatrach Algeria) – Oil & Gas
§ Governance set-up & resource identification (keyusers –
external resources
§ Project Strategy development
§ Overall Project Plan
§ Fit-Gap analysis business requirement versus S/4 Hana:
Finance, Contract and Procurement and Logistics (Phase 1)
§ Identification Phase 2 Plant Maintenance: strategy
§ Budget planning for approval
§ Technical specification for equipment need (on-Premise)
§ Technical specifications for Cloud
§ KeyUser training SAP - identification training, training
management


S/4 Hana, Fiori, Business Intelligence Training Manager France
& UK
March 2019 – June 2019
§ Managing Finance, Procurement & Operations, Master Data Training for Sysdoc and Compass
§ Development Training Strategy, Learning Need analysis, Training curriculum and Catalogue
§ Provide support on site for super users
§ SAP (S/4 Hana, Fiori and BI) familiarisation sessions for super users
§ Scope and calculate ressources for go live
Head, Technical & System Support, Qatar Petroleum
Feb 2016 – Dec 2018
§ Coordinate first line support to approx.. 650 Technical Directorate users for SAP PS (Project Systems), SAP PM, SAP
ES/MM (External Services via contract management), BW, SAP issues resolution, process improvement, and report
development to ensure optimal utilization of the SAP modules. Ensure that SAP Transactional and operational support
is provided to meet the end users requirements. Ensure the SAP Authorizations are in line with the Business Process.
§ Directorate Focal Point SAP Transformation Program moving the business to SAP S/4 Hana involving segment reporting
implementation (G/L accounts, Profit centers) as part of the Finance Transformation, CEO Dashboard (MM/ES/PM/PS),
Ariba, Management of Change: merging systems related to maintenance requests/orders and project specific orders
(RES, project services and SOR (project systems).
§ Liaise with the SAP Competency Centre on new requirements, current and future system support needs to ensure
enhancement of functionalities and optimal utilization of all SAP system. (SAP PS, SAP PM, SAP ES/MM, BW).
§ Conduct gap and data analysis (Master data Quality) on business processes to identify bottlenecks, constraints,
dependencies, risks and opportunities for improvement, automation and integration between SAP PS, ES (MM), PM and
relevant modules. Lead Master Data Quality teams with the business to ensure reliability of Master Data and provide
solutions for missing historic Master Data in the SAP system.
§ Implement and streamline Projects different handover certificates via SAP Plant Maintenance functionalities and
prepare templates for successful system upload between the different departments.
§ Manage trainings around all new enhancements implemented in SAP and other integrated Software
§ Ensure team is ready to train (train the trainer concept) to deliver quality
§ Engage with SME's to understand and prepare business cases and detailed business requirements for the automation of
business processes and liaise with ICT to address the user requirements for the implementation of proposed solutions.
§ Facilitate in resolving cross-functional business analysis Master Data issues across Technical Directorate (Project
Engineering and Procurement) and other directorates to enhance departmental and organizational processes, Data and
reporting accuracy and procedures.
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Helga ******** | Phone: + (33) ******** | Email: ********
§ Coordinate the development of functional specifications requirements, data migration, User Acceptance Test (UAT), of
SAP PS, ES, MM and PM modules in Technical Directorate.
§ Identify, and facilitate the implementation of Key Performance Indicators (KPIs) for Technical Directorate processes
within SAP Modules to monitor variations and identifying improvement opportunities.
§ Analyse data/ statistics and provide reports to management on process failure and identify opportunities for process
optimization to improve service delivery to Technical Directorate customers.
§ Develop, implement and maintain a business continuity response plan for the relevant SAP Modules to ensure
Technical Directorate End-users are not effected by the loss or unavailability of data due to unforeseen interruptions.
§ Implement BPM Tool (ARIS) as part of the Master Data governance implementation.
Functional Manager APO Europe / ArcelorMittal
June 2015 – Dec 2015
Managing Information Systems (Writing Business specifications, co-ordinating projects, ensuring roll out, Data verification
and quality check etc.) based on the requirements formulated by the Business.
§ Driving the evolution of existing Information Systems, again based on the Business requirements but also in concordance
with the IS/IT Strategic Plan and IT Standards.
§ Providing the necessary support to the users of our Information Systems through our "Service Desk" Organization.
SAP Support and Strategy | SAP UK
February 2015 – June 2015
§ SAP Retail
§ Strategy guidance and support
§ Change- & Training Management Guidance and support
§ Business Process development
§ Validation process and quality review
SAP Project Manager | Dunkerque LNG

June 2014 – January 2015
§ Project Preparation FI/CO/PM/MM
§ Project Implementation design and framework
§ Budget and cost analyse
§ Business Process development
§ Hardware calculation and vendor contract agreement
§ Management consultants
§ Master Data template preparation, finalization
§ PM business Processes and GAPs identification
§ Permit and work clearance management
Senior SAP Auditor | Dunkerque LNG
Mai 2014 - June 2014

§ Analyse of the BlueBook and define critical elements for SAP PM/MM/FICO/DMS
§ Analyse different SAP solutions via Cloud
§ Report development readiness go forward with the SAP project
§ Definition governance structure for Project implementation
§ Roadmap definition and Planning
§ Analyse of developments required for DKLNG and review scope non Standard SAP solutions
Senior SAP PLM/PS Consultant | ArcelorMittal (Fos-sur-Mer)
Feb. 2014
§ Primary duties included furnishing urgent requests for replacement, facilitating SAP Support in SAP PM and SAP MM on site,
training on preventive maintenance, repairable, SAP MM, Masterdata and SAP MM as well as workorder training for
maintenance.
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Helga ******** | Phone: + (33) ******** | Email: ********
Senior SAP PLM/PS Consultant | BASF/STRYROLUTION, Belgium Dec 2013 – Jan 2014
§ Moved SAP PM work orders (Master Data) to the new SAP system (divided between BASF and Styrolution) along with new
contracts.
§ Led migration of SAP PS Projects and handled support functions after go-live. Ensured finalization and quality check of the
Master Data templates related to PS and PM.
Project Execution and PM/MM Support | Arcelor Mittal, Fos-sur-mer, France Sep 2013 – Nov 2013
§ Managed and implemented SAP support in SAP PM including (TPM) and preventative maintenance/repairable/work
order/master data training.
§ Supported the new release – ERP 5.1 on site.

Auditor/GAP Analyst | Shell, Malaysia Sep 2013
§ Performed gap analysis of maintenance execution and turnaround business processes according to shell upstream concept.
§ Trained super users and identified gaps with proper solution.

Project Execution | Arcelor Mittal, Fos-sur-mer, France May 2013 – Aug 2013
§ Managed and implemented SAP support in SAP PM including TPM.

Project Manager/Training Management/Support | Shell Iraq Petroleum Development Oct 2012– Apr 2013
§ Played the role of a SAP support lead at Majnoon Fields.
§ Developed SAP local support model.
§ Ensured SAP data integrity is maintained at all times.
§ Validated all update requests with technical authorities and ensured timely updates in SAP.
§ Ensured that vendor and contract data is up-to-date.
§ Performed physical and livelink record management.
§ Ensured distribution of latest copy of P&IDs, isometric, inspection reports, vendor manuals etc. and maintained updated
distribution list.
§ Updated material catalogue as requested as well as functional location, equipments, bills of material and task lists.
§ Ensured that master copy documents are controlled and all obsolete documents are removed from circulation. Maintained
an up to-date tracking registry for all critical documents.
§ Performed reporting as requested by supervisor and other business related tasks.
§ Maintained business ethics to the highest level in compliance with the Shell Group Statement of General Business
Principles.
§ Assisted end users in SAP usage and training.
§ Managed functional mailbox SAP.
§ Accountable for GAP analysis and providing solutions.
§ Reviewed SCE integrity with QA business process flow.
§ Ensured that MIE business Processes are applied.

Internship and work experience
Internship : Lycée Libergier

Company + Place year
Shell Gas To Liquid Plant Qatar 10.09.2010 – 31.03.2012
- Project responsible for Pipings
- Project Manager for Learning Guide upgrade: Interfaced with SAP, OWI (Operational Work Instructions, and AIM (Asset Information Management)
- Test Lead for the Project OWI (Operational Work Instructions) integrated with SAP
- Responsible for Unit testing, integration testing and User Acceptance testing in the OWI project
- Training manager for the duration of Maintenance related trainings
- Training developer for the Maintenance related trainings
- Trainer of 500 persons for Maintenance, operations and Engineering (technical Authority)
- Planning/Scheduling of mainly GAME (Plant Maintenance) training program (including operational task management, AIM, Primavera, SAP PM, etc)
- Planning/scheduling Material Management and Fico training program
- Providing operational support to business people. I.e. hands on support on the work spot
- Support business with questions on how to use the system in the best way.(SAP PM)
- Delivering training on GAME work processes and SAP usage.(SAP PM, OTM, AIM, etc interfaced with SAP)
- Support super users in preparing end user training.
- Screening of superusers, readiness analysis for start up
- Change management towards all the IT systems
- Engagement sessions with stakeholders for sign off Training program and their commitment
- Strategy development for Shell Qatar GTL plant
- Repair process set up (Training system)
- Turnaround process set up, testing, training
- Screening the production system on faults and correct with end-users
- Assessment preparation for the end users
- Project Manager Learning Guide material for the Turnaround process (see previous job for Shell when was creating the Learning guide for Maintenance execution)
- General Change Management tasks
- Screening Use of the P49 system by the End users + Analyse
- Responsible for the review of Functional Specifications
SAP Nordics (for UPM Paper Mill in France) 1st of June 2010 starting full time
2 workshops: 1 in March and 1 in April 2010 as preparation and refresh training given by SAP Nordics

Till 3rd of September 2010
- Workshop support for data migration on Plant Maintenance processes for France
- Data migration Consultant for SAP Plant Maintenance and Documents for France (Chapelle)
- Uploading data with SAP LSMW to GlobalOne System
- Data technical Validation
- Supporting data extract program development
- Maintaining GlobalOne local project LSMW models
- Storing the production upload LSMW logs
- Analysing the upload errors
- Data quality acceptance guidance

Shell Gas To Liquid plant Qatar Mai 2010 for 1 month
- Support in Training coordination for the engineering department related to the SAP business processes on Maintenance execution. (Plant Maintenance SAP module)
- Trainer for Maintenance execution in SAP on a daily basis, including the preparation work

NMBS / SNCF Belgium
Belgium Railways 1 September 2009 – 28 February 2010
- PLM/CS Principal Consultant for the National Railways of Belgium
- Blueprint defining and set up
- Customizing and GAP solution
- Testing
- Training
- Development of functional -, user -, business specifications
- Development and implementation for freight wagons – aligned with the new law of the European Commission – Entity in charge of Maintenance set up of the department, system setup and obtaining the certification of being the Entity in charge of Maintenance
- CS alignment based on Plant Maintenance concepts which is already implemented
- Preventive maintenance responsible
- Measuring points
- Technical object structure and data preparation

Shell Den Haag – Qatar/Malaysia (Bintulu)
Gas to Liquid Plant in Doha (Qatar) 14 February 2008 – 31 August 2009
- Training Developer for Maintenance and training coordinator / Manager for SAP PM, PS, MM, AIM, Otter (OTM: Operational Task Management, CATS and other modules in SAP (FI, SD, PP, QM)
- Change Management tasks for preparation of the plant
- Content Responsible and developer for SAP PM, OTM, AIM, IDMS, Primavera, CATS, refurbishment process, general work orders, SPI (Intools), Instrumentive Protective Functions (IPF/Sifpro)
- Emphasis on the Maintenance Execution with SAP PM, Otter, AIM, IDMS
- Had the chance to learn the following tools Operational task Management (interfaced with SAP), SPI (interfaced with SAP), IDMS (interfaced with SAP)
- Setting up Training strategies, training curriculum and Training Framework
- Setting up Training material, manuals, computer based training, etc
- Organisation in Qatar for everything which is related to the above mentioned modules
- Learning Guide set up: online support tool for training and all official documentation, replacing the F1 help in SAP and other applications with the learning guide F1 which is then only related to what end user should know (also on transaction level). I created this completely together with the company Learning guide. This solution has been nominated BEST PRACTISE within GAS and POWER SHELL globally.
- Testing of the system – Training system GAP analyse and manual config.
- Setting up detailed planning
- Training master system preparation with clients (transports) and data preparation for LSMW uploads
- User ID’s
- Role mapping and profile analyse
- Super user responsible for Plant Maintenance in the GAME portfolio (Primavera, SAP PM, Otter (OTM), etc).Managing 25 Super Users on a weekly basis for 7 business processes.
- Business Process Flow design for Maintenance Execution, Turnaround, Operational Task Management, Primavera, CATS, SAP PS, etc ….with the training development
- Giving training in these areas
- User acceptance test: script development.
- Working together with IBM on the implementation in Qatar and Malaysia (shell also contracted IBM)
- End October 2009 Shell has standardised the learning guide concept in the downstream world

Accenture NL Amsterdam
Client Unilever Bilbao, Manchester, Liverpool 1 August 2007 – 31 January 2008
- Project Team Leader and consultant for Plant Maintenance for roll out Unilever: release Spain and the UK (3 plants)
- Harmonization support for masterdata in Plant Maintenance (FL, EQ, BOM, Tasklists, Maintenance workcenters)
- Masterdata preparation: extraction current legacy system to templates
- Gap analyse and solution management for the plants
- Building of the PM for each plan (customizing)
- Notifications, work orders, and preventive maintenance
- Product testing: component test and Integration test: development of scripts, executing the tests
- Training documentation preparation, scheduling, train the keyusers, training design
- Support for end user training
- Support for User Acceptance test and development of UAT scripts
- Uploading through LSMW transactions -> data conversion for ECC6.0 upload
- Cut over phase
- Post go live support to the plants

Electrabel – Suez Belgium 03.06.2007 – 27.07.2007
- Helpdesk Belgium – Spain – Poland: problem solving, creating user ID’s, etc
- Testing
- Procedure review and update

National Drilling Company
AbuDhabi – United Arab Emirats
Oil Industry (ADNOC-group / Government) 01.05.2006 – 1.05.2007
- Trainer for PM, HR, PS, Basic Navigation
- Preparation training material CO, PM, PS and Basic Navigation – Upgrade ECC 5.0
- Member of the team for the Project SAP Certificate Exam (all personnel need to pass an exam, this determines, whether they can keep their licence or not in the SAP system), Preparation of questions to upload in the Enterprise Portal (exam will be computerised, updating training material Upgrade E.C.C 5.0, re-training the ones who did not pass the exam.
- Enterprise Portal project implementation: linking SAP system with the Enterprise
Portal, increasing the utilization of the SAP system. Trainer for the end-user and responsible for the creation of the training material.(Brochure and Quick Reference
Cards). Creating Test scenario’s and testing them.
- Controller of all official documentation in English created by the ABAP team and functional SAP team (blueprint, etc…)
- Responsible for Solution Manager
- Approving the transport requests ABAP into the SAP System (DEV, QAS, PRD)
- Member of the team Marketing; promoting all the projects to a wide range of end- users which are situated oil rigs all over the country
- Responsible for training scheduling and organising the trainings.

Celanese – Acetex (Bearing Point) - Ticona
Germany – France (Roussillon and Pardies) – Spain (Tarragona and Guarda) 05.12.2005 – 15,04,2006
- Process support PM – CATS – PS
- Responsible for the sites in France and Spain
- Technical translation work for development of the SAP system
- Master data preparation: PM functional locations, equipments, Bill of Materials, Preventive Maintenance (template preparation and controlling for upload in the system), Work centers, planner groups, locations, etc.
- PS: Implementation of PS, Project structure, transactions, budget quotation demand
through notifications, etc
- Process explanation: notifications, orders, spare parts, activities and confirmation through CATS, material purchase (stock, non stock), goods flow, cost analyse
- Gap analyse and gap solution
- Training material preparation for PS and PM
- Trainer for PM – PS – BW
- Data Preparation and upload template preparation for upload
- Conversion support
- User Acceptance tests.
- Chemical industry

UCB Pharma in Belgium (Brussels)
Through Cyber Conseil – Groupama
Chemin du Fories
Braine L’Alleud 21.11.2005 – 02.12.2005
- tester of SAP: SD and logistics – authorizations – Security – PM – MM - PS
- quality acceptance test and user acceptance test for USA
- validation of SAP system for Audit
- Pharmaceutical company
- External auditor of the SAP System

Rhodia France (site : Grenoble: Pont de Claix) based in Lyon 26.06.2005 – 07.10.2005
- Process support PM
- Project responsible for roll-out SAP PM module
- Notifications / shiftbook / orderprocessing / MM (spareparts) BOM/ PM plans / Masterdata
- Solving problems related to the other modules which were already there. PM was implemented as the last module, so MM, IPM, CATS, FI/CO etc…needed to be tested again
- Developing business scenario's: blueprint
- Masterdata preparation of templates
- Testing
- Training and preparation of training material
- PS implementation for the Rhodia Site
- User acceptance test
- All the necessary tasks needed to implement the PM module
- Spare parts in MM
- Chemical industry

Ministry of Foreign Affairs and our Belgian Prime-Minister Guy Verhofstadt
Belgium 10.01.2005 – 10.05.2005
Assistant manager for ICF
(********)
selected to be part of the international management team in order to organise the International Conference on Federalism for the Belgian Prime-Minister Guy Verhofstadt. Database of all participants logistical aspects of the conference including event planning, security for the VIP guests, transport organisation, translations and website
Makro Eke Belgium 2004
- Manager assistant
- Project follow-up and cost reporting ,
- SAP controlling, project follow-up, investment follow up, Maintenance and Preventive maintenance follow-up
- cash & carry

Bayer Thai Co
Map Ta Phut Rayong in Thailand 10 months 2002 – 2003 detached after this project I went back to Belgium
- Project responsible for roll-out SAP-PM-module
- Notifications / shiftbook / orderprocessing / MM (spareparts) / BOM / PM-plans / Masterdata according to the Quality Management standards
- Translations and support for PS, BW and IM
- Solving problems related to the other modules which were already there. PM was implemented as last module, so MM, IPM, PS, CATS, etc….needed to be tested again
- Developing business scenario’s: blueprint and workflow development according to the business process knowledge.
- Testing : user acceptance test – testing FI/CO, PM , BW, MM, PS and SD
- Training and preparation training material BW, PM, FI/CO, MM, PS and SD
- demo preparation, gap analysis, template preparation, concept preparation, plant analyse, blueprint, workflow preparation and analysing previous workflows,
- PS / CO and IM training sessions
- Concept preparation and gap analyse
- SAP CO: project implementation support in Thailand – solving problems with year change
- roll-out for the PS module
- Authorisations: defining the different roles.
- Training sessions in BW
- Document preparation
- solving Spare part problem
- budget control of the project itself
- Appoint a key-user to follow up the after the implementation as a support for Thailand
- Data cleansing
- Chemical industry

Bayer AG Dormagen Germany 2002 (3 months detached)
- Support SAP and trainer in the modules: PM, MM, BW, IPM, PS, SD and FI/CO. (different trainings in different modules in Germany)
- Team member of the national german support group of Bayer AG
- Solving different problems: every team member was responsible for a part of the world.
- Analyzing the different departments for the SAP system
- Gap analyze
- Preparation for PM implementation of Thailand
- Chemical company

Bayer Antwerpen N.V.
Antwerp (Kallo / Lillo)in Belgium 1997 – jan. 2002 detached Germany and Thailand 2003 – 2004 (till febr. 2004)
- Project follow up: budget Control of department
- Intra-project responsible
- Translations into French, English, German
- Executive tasks: 30%
- Monthly preparations of costs out of SAP-system
- MM: purchasing for the department and controlling
- Key-user for MM, PM, FI/CO, IPM, SAP R/3 and power-user for BW
- Trainer: PM, MM, FI/CO, IPM for engineers, operators and managers of our department
- After Thailand I was detached to another department for training sessions of the other departments of Bayer Antwerp.
- CATS: my weekly job was to report the working hours of all the engineers of our department.
- BOM + preventive maintenance planning: assistant to the engineer
- Preparation training material PS, PM, FI/CO, MM, SD, BW
- SAP FI/CO: team member as key user for the implementation of this module.
- SAP HR: working as daily job with this module in the beginning
- SAP PM: gave training sessions to all employees: masterdata, notifications, orders CATS
- Chemical company

Language knowledge
Language Spoken Reading ability Comprehension Written
Dutch fluent fluent fluent fluent
French fluent fluent fluent fluent
English fluent fluent fluent fluent
German fluent fluent fluent fluent
Thai beginning notions beginning notions
Arabic beginning - beginning -
Spanish beginning notions beginning notions

TOEIC-test: 895/1000 (done in the UAE November 2006)
SAP PLM Certified in 2007 by SAP