Helga - Consultant SAP PM

Global Change Management Lead: ALMA Program

Led GxP-compliant global change management across 19 manufacturing sites and 8 functional areas, covering Quality,
Legal, Manufacturing, Supply Chain, and more.
• Orchestrated change integration across multiple systems including ERP platforms (Polaris, iShift, CEP, Unity) and other
tools (Kinaxis, F2D2, etc).
• Designed and implemented master data processes for GMID and Business Partner across iShift and Polaris, including
RACI matrices and high-level process flows.
• Developed and tracked comprehensive training programs via iLearn and Veeva Connect; created role-based curricula
versus Business Role mapping in line with Quality standards.
• Produced compliance reports to support Quality oversight, ensuring training, documentation, and system readiness
met audit and regulatory standards.
• Mapped business roles to training curricula, ensuring alignment with operational needs and regulatory expectations.
• Directed SOP/GOP impact assessments and updates—overseeing the review and revision of 127 procedural
documents across Opella and Sanofi.
• Spearheaded development of a central change management portal, supporting centralized access to Business Support
Documentation, Ways of Working, RACI charts, Digital Project Documentation and other support materials.
• Delivered weekly dashboards and KPIs to track progress on RACIs (36 developed), training, documentation updates,
handover milestones, Knowledge Transfer sessions and more.
• Facilitated cross-functional stakeholder alignment, coordinating with Regulatory, IT, Quality, Operations, and
Manufacturing functions.
• Led end-to-end change impact assessments, validation, action planning, and execution in line with global quality and
compliance standards.
• Directed targeted communications strategies, ensuring transparent and timely updates to stakeholders and impacted
team.

Learning & Development Project Manager

Defined and implemented global Change Management governance in collaboration with external partner KPMG,
aligning strategy with Sanofi’s CHLOE 2.0 digital transformation roadmap.
• Led development of a consistent, scalable stakeholder engagement plan, ensuring alignment across central, regional,
and local levels.
• Applied deep Change Management expertise to develop and operationalize a 5-pillar change framework covering:Governance & Stakeholder Engagement
o Change Impact Assessment & Action Plan Consolidation
o Communication Strategy
o Training Strategy & LMS Materials Update
o End-User Adoption & Readiness
• Consolidated and validated change impacts and action plans across all CHLOE 2.0 workstreams, ensuring cross-functional
visibility and alignment.
• Challenged and refined change proposals based on best practices, providing counterproposals to improve adoption and
business continuity.
• Developed and maintained a comprehensive change tracker and planning tool, ensuring transparent execution and
performance tracking.
• Coordinated a global network of change agents at the central, regional, and local levels to support deployment and
adoption.
• Supported systems and process transformation involving S/4HANA, Kinaxis, Datalake, and BW, aligning with CHLOE 2.0’s
application separation strategy.
• Oversaw the preparation Roadmap & methodology before execution of the team: a global scope of 41 countries and
approximately 600 applications, managing their separation into a new legal entity.

Transversal Transformation Change Manager France

Senior Change Management Leader with proven success in steering global ERP transformation programs across cross-functional
domains. Expert in leading vendor oversight, stakeholder governance, and strategic adoption frameworks within regulated
environments (GxP, iShift). Known for driving value realization, project recovery, and high-impact executive engagement
• Led change management efforts for a global transformation program to harmonize core business processes in Finance
& Controlling, SBS, Trade, Customer Service, and Supply Chain.
• Supported the implementation of Business Core Models into a global ERP ecosystem (S/4HANA), including interfaces
with Salesforce (CRM & CCM), CTI (Call Center), and satellite tools.
• Supervised third-party integrators (e.g., Capgemini, Accenture) for French deployments, ensuring the success of pilot
implementations for CRM, CCM, and CTI systems, with a focus on maintaining business alignment, mitigating risks
ensuring accountability for deliverables, business alignment, and compliance with Sanofi’s iShift methodology.
• Proactively identified and developed mitigation plans for any delays or roadblocks, particularly in the Call Center
project, where third-party vendors did not meet delivery expectations—led a comprehensive review and mitigation
plan to address delays and ensure successful project delivery.
• Conducted an accelerated change diagnosis, identifying readiness levels, resistance points, and strategic engagement
needs.
• Developed and deployed a comprehensive stakeholder engagement plan, mapping all impacted groups, identifying key
influencers, and defining critical engagement moments.
• Led crisis intervention for the CTI (Call Center) rollout after vendor delivery failure; redesigned the project plan,
engaged stakeholders, and executed a recovery roadmap, resulting in successful stabilization.
• Delivered regular change management status reports for leadership, outlining adoption risks and proactive mitigation
strategies. Prepared and participated in steering committee meetings, providing critical updates and ensuring executive
alignment across all change management activities.
• Tracked user acceptance and adoption KPIs, adapting change interventions to support business value realization.
• Created and delivered a multi-wave communication plan, including key messages, communication channels, and
timeline of stakeholder touchpoints.
• Planned and facilitated training sessions for impacted populations, ensuring proper onboarding and post-go-live
stabilization.

Organization Change Manager Lead – Transformation Program

Scope: Multi-application rollout including S/4 Hana (Quality, Supply Chain, Procurement, Finance, Master Data), SAP Ariba P2P,
MDG, BI, Concur, and S/4HANA | Impact: ~25 countries. Ensuring transparency through clear reporting to leadership and
stakeholders.
Change Management & Communication
• Directed all change management activities across global BPR initiatives, aligned with deployments of S Hana, Ariba, MDG,
BI, Concur, and S/4HANA.
• Developed a comprehensive Level 4 Plan addressing communication, training, Template Readiness and governance for
program-wide release management.
• Conducted detailed change impact assessments during the fit-gap phase; tracked mitigation actions through to go-live.
• Executed stakeholder assessments, engagement mapping, and communications planning across regional and global
teams.
• Led localization of the new target organization design and mapped resources accordingly.
• Acted as key liaison with Takeda’s business/IT governance teams, Deloitte (3
rd party implementation partner), and
multiple external vendors.
• Ensured alignment to predefined templates and standards for S/4HANA and related application rollouts—mapping
changes accurately to business processes/Business Role mapping and ensuring completeness, correctness, and audit
readiness of all documentation for quality assurance purposes.
• Assessed and supported change readiness, developing targeted actions to foster adoption across all impacted
stakeholders.
• Established and coordinated a network of change champions and engaged the Key User and change agent communities
to reinforce change adoption at local levels.
Training Management
• Defined business scope and training strategy based on skill gap and readiness assessments.
• Conducted training needs analyses and identified skill gaps among Key and End Users.
• Delivered soft skill sessions to Key Users (e.g., “How to Become a Virtual Trainer”) to build local training capabilities.
• Developed and localized training curricula and supporting documentation, aligned with organizational and language
requirements.
• Ensured all training templates and materials met predefined standards for audit and quality control, including proper
process mapping and validation documentation.
• Coordinated and supported Key User networks throughout the deployment cycle.
• Led user readiness assessments through surveys; developed mitigation plans based on analysis of training and readiness
results.
• Oversaw training planning and execution across countries; managed escalations and ensured timely resolution of issues.
• Ensured proper attendance tracking, compliance with validation requirements, and full documentation of training
activities for audit readiness.

S/4HANA Project Manager

Led end-to-end planning - ensuring alignment with quality assurance principles, industry-specific compliance standards, and
internal governance structures within the oil & gas sector. Delivery of S/4HANA implementation was stopped due to the outbreak
of Covid,
Key Responsibilities & Achievements:
• Governance & Compliance Setup: Established the project governance framework in line with oil & gas regulatory
standards; defined roles and responsibilities, including key user and external partner involvement, ensuring adherence
to internal controls and GxP-equivalent quality guidelines applicable to critical business processes.
• Project Strategy & Roadmap: Developed a robust project strategy, aligning ERP implementation goals with business
needs and regulatory requirements.
• Integrated Project Planning: Built and maintained a comprehensive project plan covering deliverables, milestones,
compliance checkpoints, and resource dependencies.
• Fit-Gap Analysis (Phase 1): Conducted detailed fit-gap assessments for Finance, Contracts & Procurement, and Logistics
functions, aligning S/4HANA capabilities with operational and compliance demands of upstream oil & gas operations.
• Phase 2 Strategy (Plant Maintenance): Defined the strategic scope and approach for the second implementation wave
(Plant Maintenance), incorporating asset integrity, preventive maintenance, and audit traceability requirements.
• Budgeting & Resource Approval: Led budget estimation and planning cycles, producing cost models to secure executive
approval and meet CAPEX/OPEX forecasting requirements.
• Technical Specification Development:
o Prepared detailed on-premise infrastructure specifications, ensuring system resilience and alignment with IT
security and data retention policies.
o Drafted Cloud architecture requirements in accordance with data governance and sovereignty regulations
relevant to oil & gas operations in Algeria.
• Training Management & Quality Tracking:
o Identified key training needs across business functions; developed and executed a structured SAP training plan
for Key Users.
o Ensured training content was aligned with regulatory compliance, audit readiness, and validation tracking
practices required in operationally critical environments.
S/4 Hana, Fiori, Business Intelligence

Managing Finance, Procurement & Operations, Master Data Training for Sysdoc and Compass
▪ Development Training Strategy, Learning Need analysis, Training curriculum and Catalogue
▪ Provide support on site for super users
▪ SAP (S/4 Hana, Fiori and BI) familiarisation sessions for super users and provide classroom training
▪ Scope and calculate resources for go live

▪ Coordinate first line support to approx.. 650 Technical Directorate users for SAP PS (Project Systems), SAP PM, SAP
ES/MM (External Services via contract management), BW, SAP issues resolution, process improvement, and report
development to ensure optimal utilization of the SAP modules. Ensure that SAP Transactional and operational support is
provided to meet the end users requirements. Ensure the SAP Authorizations are in line with the Business Process.
▪ Directorate Focal Point SAP Transformation Program moving the business to SAP S/4 Hana involving segment reporting
implementation (G/L accounts, Profit centers) as part of the Finance Transformation, CEO Dashboard (MM/ES/PM/PS),
Ariba, Management of Change: merging systems related to maintenance requests/orders and project specific orders
(RES, project services and SOR (project systems).
▪ Liaise with the SAP Competency Centre on new requirements, current and future system support needs to ensure
enhancement of functionalities and optimal utilization of all SAP system. (SAP PS, SAP PM, SAP ES/MM, BW).
▪ Conduct gap and data analysis (Master data Quality) on business processes to identify bottlenecks, constraints,
dependencies, risks and opportunities for improvement, automation and integration between SAP PS, ES (MM), PM and
relevant modules. Lead Master Data Quality teams with the business to ensure reliability of Master Data and provide
solutions for missing historic Master Data in the SAP system.
▪ Implement and streamline Projects different handover certificates via SAP Plant Maintenance functionalities and prepare
templates for successful system upload between the different departments.
▪ Manage trainings around all new enhancements implemented in SAP and other integrated Software
▪ Ensure team is ready to train (train the trainer concept) to deliver quality
▪ Engage with SME's to understand and prepare business cases and detailed business requirements for the automation of
business processes and liaise with ICT to address the user requirements for the implementation of proposed solutions.
▪ Facilitate in resolving cross-functional business analysis Master Data issues across Technical Directorate (Project
Engineering and Procurement) and other directorates to enhance departmental and organizational processes, Data and
reporting accuracy and procedures.
▪ Coordinate the development of functional specifications requirements, data migration, User Acceptance Test (UAT), of
SAP PS, ES, MM and PM modules in Technical Directorate.
▪ Identify, and facilitate the implementation of Key Performance Indicators (KPIs) for Technical Directorate processes
within SAP Modules to monitor variations and identifying improvement opportunities.
▪ Analyse data/ statistics and provide reports to management on process failure and identify opportunities for process
optimization to improve service delivery to Technical Directorate customers.
▪ Develop, implement and maintain a business continuity response plan for the relevant SAP Modules to ensure Technical
Directorate End-users are not effected by the loss or unavailability of data due to unforeseen interruptions.
▪ Implement BPM Tool (ARIS) as part of the Master Data governance implementation.

Managing Information Systems (Writing Business specifications, co-ordinating projects, ensuring roll out, Data verification
and quality check etc.) based on the requirements formulated by the Business.
▪ Driving the evolution of existing Information Systems, again based on the Business requirements but also in concordance with
the IS/IT Strategic Plan and IT Standards.
▪ Providing the necessary support to the users of our Information Systems through our "Service Desk" Organization.

SAP PM/WCM Process specialist – Consultant

Assist Functional Area Managers and Process Owners of Maintenance, Operations and Document Management in their
governance role, which aims to assure coherence, process- and cost efficiency, respect of rules and regulations and adoption
of good practices in the domains Maintenance, Operations and Document Management, and more specifically in regard of
the Information Service (IS) solutions supporting those domains within the Nuclear Entity.
• (pro-) active capture business needs, challenge their added value and translation of these needs into either trainings or
functional specifications for IT Delivery.
• Manage, monitor and analyse the processes of the functional domains Maintenance, Operations and Document
Management all by respecting the Quality & Regulatory rules of the nuclear sector.
• Assure follow-up of incidents, problems and changes.
• Provide functional support for the SAP Modules: Plant Maintenance & Work Clearance Management
• Complete documentation set of the domains Maintenance, Operations and Document Management. This packet contains
all trainings information and documentation, all help cards and the organization of the trainings.
5
Helga ******** | Phone: + (33) 607.876.199| Email: ********
Internal
• Conduct Training for SAP Plant Maintenance & work clearance management in virtual environment
• Setup and maintain a network of Power Key Users within NUC BE for the domains Maintenance, Operations and Document
Management M&O.
• Assure information exchange and alignment with SAP Process Management of Entities or Business Units using the same
SAP modules or interconnected ones.
• Assure the Access and Recertification Management within the domains Maintenance, Operations and Document
Management (Business roles and privileged rights). Authorizations review & access verification

SAP PROJECT MANAGER/CHANGE & TRANSITION MANAGEMENT CONSULTANT – SAP TRAINING MANAGER MANAGEMENT

KEY SKILLS AND ACHIEVEMENTS
▪ Alignment and Coordination – Extensive hands-on experience aligning and coordinating more than 1000 stakeholders,
including end users, super users, and cross-functional teams across multiple systems and locations. Led cross-functional teams
through the full change management lifecycle, from impact assessment and stakeholder alignment to end-to-end acceptance
testing, live environment simulation, and post-deployment adoption. Ensured each milestone—from planning to execution—
was strategically managed to drive user readiness, minimise resistance, and secure long-term business integration.
▪ Identifying GAPs/GAP Solution Proposal – Possessing an ‘eagle eye’ for identifying process and system gaps across
departments, with strong communication skills to align cross-functional teams. Skilled in applying change management
methodologies to identify and address gaps in processes, systems, and user readiness. Contributed to gap analysis, impact
assessments, and stakeholder feedback loops to inform targeted interventions. Experienced in supporting go-live operations
through structured testing, master data preparation, and super user training. Developed and implemented mitigation plans
to close identified gaps, ensuring seamless transitions, strong user adoption, and sustained operational continuity.
▪ Development and Execution of Training Programmes – Instrumental as training manager for developing, scheduling and
implementing training for over 1000 employees in different functions. Supporting & developing business processes on
different functions and assisting end users in SAP usage while providing appropriate training. Setting up training programmes
pertaining to business roles with respect to segregation of duties. Prepare future trainers within the Train the Trainer Program
(incl. Soft skill training)
▪ Support after ‘Go-Live’ – Strong grasp of new systems with a keen eye for identifying issues early and driving corrective
actions. Focused on maximising business value and ensuring smooth go-live transitions. Led the structured development &
distribution of technical documentation (P&IDs, isometrics, vendor manuals), Standard Operating Procedures & RACI’s
triggered from the change impact assessment & GAP analysis. Played a key role in SAP Transition support for Shell (Majnoon
Field, Iraq) and Qatar Petroleum, developing a local SAP support model, validating system updates, and ensuring data integrity
across contracts, projects, maintenance, and vendor records.
▪ Project Management – 18-year record of achieving project deadlines within set costs, KPIs and prescribed agreements. Expert
in conducting risk assessments. As project manager for Shell GTL Plant, Qatar, managed the creation and implementation of
Learning guide upgrade, interfacing with SAP, Operational Work Instruction (OWI) and Asset Information Management (AIM).
Led the Shell Open University project for complete upstream world including shell employees and contractorsinvolving setting
up of the tool for GAME (Global Asset Management Excellence) training according to role mapping and delivery to super
users. As Head in QP Petroleum launched different automated Business Process solutions such as Request engineering
services (RES), Miscellaneous Work Request (MwR), etc with onshore, offshore roll-out through the different sites.