Panidyarajan - Administrateur système ALCATEL OXE

Experience

DXC Technology
ICT - Consultant
July 2013 - February 2019 (5 years 8 months)
Project Brief :-
On behalf of HP Voice Enterprise / DXC for Alcatel-Lucent voice infrastructure
project. APAC, EMEA, AMS, CALA region SVC, Actis Design & BOM
generation, Project Plan, On site Implementation and Post cut over support.
Voice related issues support.

Product Handled :-
• Alcatel Omni PCX Enterprise - OXE R.12.X
• Alcatel Omni PCX Office - OXO R.8.X
• Actis – Pre-Sales design & BOM generation / IP centralization for APAC.
• MYIC – R.6.7 & 8440 Voicemail centralization.
• HP Macro tools used for DB preparation
Technical Activities :
• Project Team Voice lead – APAC countries.
• Site Voice collection details gathering & Actis BOM generation as per project
design
• Design document submission, and GNG PPT deck & User manuals
preparation
• Site preparation / On site product implementation as per LLD & HLD rules.
• Database preparation for OXE using HP Macro tools.

• Co-ordination with Local Business Partner to implement Hardware
installation.
• ABC-F, H323 & SIP trunk implementation & Post cut over support for voice
related issues.
• RTPA preparations.
• UCNOC – Support
Achievements :
• Successful implementation done Malaysia – Kuala Lumpur ( Voice & Contact
center ) / Taiwan – Taichung / Kaohsiung / Taipei / Singapore – Chaichee /
Hong Kong / Japan - Tokyo / Hanoi – Vietnam / Jakarta – Indonesia /
Cambodia – Phnompenh / SW Upgrade R.10.1.1 implementation done
Bangalore / New Zealand – Wellington / Hamilton / Auckland / Christchurch

M/s. Quantum ICT
ICT consultant
April 2012 - April 2013 (1 year 1 month)
Belgium
M/s . Systems Technology Company LTD
Technical Manager Telecom
August 2006 - March 2012 (5 years 8 months)
Sudan
Product Knowledge
• Alcatel Omni PCX Enterprise – OXE R.9.1
• Alcatel Omni PCX Office - OXO R.8.0
• Alcatel Omni Touch CC Standard Edition R.8.0
• Alcatel Omni PCX Record – R.2
• Alcatel CCIVR R.6.0
• CCA soft agents – CTI Link
• CC Outbound
• External Data base intégration with CCIVR R.6
• VOIP Implémentation in OXO & OXE

Technical Activities :
• Responsible for Project & Implementation
• Training for Technical Team
• Assistance and monitoring Actis quote for Pre-sales Engg.

M/s. BPL TELECOM PRIVATE LIMITED, Chennai. April 2003 to March 2004.
Customer Support Engineer
• Field level servicing of EPABX’s like ALCATEL 4100, 4300, TOSHIBA, BPL MAKE Models.
• Providing solutions to the customers’ requirements
• Generating more revenue from the Non AMC customer and promoting the BPL products with the existing customers.
• Software up gradation in live systems.

(Customer Support Engineer May 2001 to March 2003)
• Installation of ALCATEL 4300, TOSHIBA and BPL MAKE EPABX’s
• Lead a team of 5 engineers area covering from Trichy to Kanyakumari
• Maintenance of high ends SWITCHES like HARRIS, MAP 20-20 at BPL PAGING and SOUTHERN RAILWAYS.
• Implementation of E&M Circuits, E1 interfaces and Voice Mail systems.
• Group Exchanges using R2MFC signaling and ISDN PRI with CLI in analog extension in BPL MAKE EPABX’s with BHARATI TELESERVICES at RANI MEYAMMAI.
• Imparted training to Sub-ordinates at Madurai
• Providing PMS link solutions for Hotel customers.

M/s. BPL WIRELESS AND TELECOMMUNICATION LTD, MADURAI. (December 1999 – March 2001).
• Maintenance of RF and switching system
• Maintenance of Link Transmitter and paging Transmitter (With Glenayre)
• Maintenance of Multiplexers, 64Kbps Data Circuits, Wireless modems, E1 interfacing with Other sites
• Interface with DOT
• Customer support
• Regular contact with COAXIAL engineer to maintain the Links and Leased lines at various locations

Achievements:
Successful E1 (R2MFC) testing with our BPL SIGMA INDX at BHARTHI (EWSD SWITCH).
Successful implementation of DID for private operators by using R2MF SIGNALLING.
Successful implementation of Voice Networking for all over India through E&M at M/s. LIC,
M/s. PepsiCo India Holding.

Experience:
M/s MFI Office Solution Pvt Ltd, Dar Es Salaam, East Africa Region( April 2004 to May 2006 )

Position : Technical Manager – Telecom

Product Knowledge
• Installation of Alcatel systems
A4200 -
A4400 - up to R.5.1
OXE - up to R.6.1.1
OXO - up to R.4.0
• Installation of Management module & Billing software’s A4715, A4740 & A4760
• Installation of Voicemail systems A4635, A4645 & Visual Messenger
• Installation of DECT in OXO system.
• Implementation of ISDN PRI
• Implementation of VOIP thro IPVPN virtual cloud network
• Interface Fixed cellular terminals

Contact Centre Knowledge
• Installation of Call centre supervisor console – CCS
Call centre Agents - CCA
Wall Board Manager - WBM
• Planning and implement call flow charts & traffic observation
• Maintenance of CCIVR R.4.0 in Celtel Tanzania ltd – 60 logical agents

Technical Activities
• Ensuring service delivery
• Projects planning & Implementation
• Responsible for technical queries
• Monitoring the progress on spares and consumables demanded
• Selection and recruitment of the team
• Performance monitoring

Techno – Commercial Activity
• Responsible for after sales revenues
• Monitoring RASCs / NASCs
• Ensure payment collection on time
• One on one relationship with the Netsol sales people
• Building upon existing customer relationship and developing new relationship

Team Handling
• Skills up-gradation for the team
• Performance monitoring
• Compliances to system and procedures

Experience:
M/s . Systems Technology Company LTD, Khartoum, SUDAN ( Aug 2006 to Mar 2012 )

Position : Technical Manager Telecom

Product Knowledge
• Alcatel Omni PCX Enterprise – OXE R.9.1
• Alcatel Omni PCX Office - OXO R.8.0
• Alcatel Omni Touch CC Standard Edition R.8.0
• Alcatel Omni PCX Record – R.2
• Alcatel CCIVR R.6.0
• CCA soft agents – CTI Link
• CC Outbound
• External Data base intégration with CCIVR R.6
• VOIP Implémentation in OXO & OXE

Technical Activities :
• Responsible for Project & Implementation
• Training for Technical Team
• Assistance and monitoring Actis quote for Pre-sales Engg.

Current Profile:-
M/s. Quantum ICT, Belgium ( April 2012 to April 2013 )

M/s. Allegis Services India PVT Ltd – TEK system ( July 2013 to Till date )

Position : ICT Consultant
Project Brief :-
On behalf of OBS supporting HP Voice Enterprise / DXC for Alcatel-Lucent voice infrastructure project. APAC, EMEA, AMS, CALA region SVC, Actis Design & BOM generation, Project Plan, On site Implementation and Post cut over support. Voice related issues support.

Product Handled :-
• Alcatel Omni PCX Enterprise - OXE R.12.X
• Alcatel Omni PCX Office - OXO R.8.X
• Actis – Pre-Sales design & BOM generation / IP centralization for APAC.
• MYIC – R.6.7 & 8440 Voicemail centralization.
• HP Macro tools used for DB preparation

Technical Activities :
• Project Team Voice lead – APAC & EMEA countries.
• Site Voice collection details gathering & Actis BOM generation as per project design
• Design document submission, and GNG PPT deck & User manuals preparation
• Site preparation / On site product implementation as per LLD & HLD rules.
• Database preparation for OXE using HP Macro tools.
• Co-ordination with Local Business Partner to implement Hardware installation.
• ABC-F, H323 & SIP trunk implementation & Post cut over support for voice related issues.
• RTPA preparations.
• UCNOC – Support

Achievements
• Successful Installation done in World Health Organization (W.H.O) with LDAP directory
• Successful Installation done in UNICEF – A4400, 320 ports & E&M link to routers
• Successful implementation & Maintenance of 1000 port’s system A4400 R.5.1 in
Tanzania Ports Authority ltd
• Successful implementation of CCA soft Agents in Tanzania Telecommunication Ltd
• Successful Up gradation in OXE from 32 ext to 336 ports in Tanzania Telecommunication Ltd
• Successfully Maintained & 24 hours support given to 3 Call center’s in Tanzania TTCL, Citi Group & Celtel Tz ltd
• Successful Implementation in DATANET,SUDAN Omnitouch CC Standard Edition Call center with CCIVR R.6.0 and ACR external database integration.
• Successful Installation done in BANK OF KHARTOUM, Sudan. OXE R.7.0 with 900 IP phones connected over 36 branches.
• Successful Installation done in UNDP, Sudan. OXE R.7.1 with 90 IP phones.
• Successful Up Gradation in OXE from R.2.1 to R.9.0, 3 systems 2500 extensions in
Sea Port Corporation
• Successful Installation done in Royal Care Hospital, Sudan. OXE R.9.0 with 230 IP Phones with Hotel Facilities and AHL Link.
• Successful Installation done in Kenana Sugar Co Ltd, Sudan. 3 OXE R.9.1 linked together using ABC-F and Hybrid IP Link.
• Successful Installation done in Qatar National Bank, Sudan. Omni PCX Record R.2
IP –DR link with 25 IP phones

Training
Technical:
Alcatel Post-Sales Installation, Operation & Maintenance at DUBAI
Duration: One Month ACSE R.9.x Business

ALCATEL installation, operation & maintenance at Kenya
Duration: Two-week Alcatel 4400 operation & maintenance

ALCATEL pre-sales training at Kenya
Duration: Three days ALCATEL OXE & Unified Communication

ALCATEL installation, operation & maintenance at Palakkad
Duration: Four-week ALCATEL 4300 operation & maintenance

TOSHIBA installation and maintenance at Palakkad
Duration: One-week Model DKX 280 operation and maintenance.

BPL SIGMA installation and maintenance at Bangalore
Duration: Two-week Model INDX 250 and INDX 2000 operation and maintenance.