Omar - Consultant CFT

Ref : 220705S002
Email vérifié
  • Profil

    Consultant (44 ans)

  • Mobilité
    Totalement mobile
  • Statut
    Mandataire social de sa structure Freelance (SARL, SAS, EURL, etc)
Photo d'Omar, Consultant CFT
Compétences
CFT
XFB GATEWAY
TWS
Expériences professionnelles
  • Danone Scheduling Manager – Product Owner
    Jan 2020 - aujourd'hui

    My team help customers (regional and local business teams) to qualify their requests
    to transcribe them into implementation: delegated to 8 Kyndryl resources based in
    India.
    I build and maintain good relations with regional teams to promote new features and
    simplify the change/incident processes.
    My main role is to guaranty the excellence of the managed service and provide
    innovative view to existing processes and operations:
    o initiate new projects to answer business needs
    o and simplify the scheduling experience.
    Missions
     Ensuring that service operations are delivered according to the defined KPIs
    and OLAs
     Ensuring that incidents, problems, standard service request fulfilment and
    operational routine tasks are delivered effectively and efficiently
     Conducting Change Advisory Board (CAB) meetings and maintaining good
    relationships with internal and external partners
     Maintain training materials for end users and be the Scheduling referent for
    more than 20 application teams in France and internationally
     Managing Knowledge transfer to the new arrivals
     Continuous improvement of the service operations according to the needs of
    the business (e.g. activate new Scheduling features as self-service, versioning,
    monitoring …. and simplify the change process with standard practices)
     Follow up the managed service provides by Kyndryl
     Drafting a roadmap: Understand the existing scope, analyze the constraints,
    define probable targets, compare them, synthesize to support the decision.
     Managing cost optimization initiatives/projects
     Market research to replace the scheduling solution
    ********

  • MFT Expert

    BNP PARIBAS BP2I
    Jan 2019 - Jan 2020

    During this experience, I worked as a flow expert for Axway solutions. My main role
    was to implement a new MFT solution based on Secure Transport to replace XFB
    Gateway and non-resilient CFT HUB
     Identify system and infrastructure requirement for the target solution
     Install Secure transport in the different environment and automatize the
    patching
     Drafting of an operating manual for support team (L2 and L3)
     Initiate several workshops to study migration scenarios for critical flows with
    business managers
    Help Dev team to design an interface to integrate the new solution to the
    change

  • Service Delivery Manager – Team Leader

    SFR
    Jan 2017 - Jan 2019

    My principal challenge during this experience was to deal with an important turnover
    and to manage Knowledge transfer to the new arrivals.
    I was also driving maintenance and improvement activities to achieve the overall
    SLA objectives, to ensure the service quality and maintain strong relation with
    customers.
    SDM
     Monitoring Service Performance SLA/KPI
     Incident, Problem, Change Management
     Overseeing High Priority incidents resolution: leading technical bridges, driving
    troubleshooting and work with the team to reduce service impact.
     Producing comprehensive incident reports to a variety of audiences including
    senior and executive management
     Create and follow up incident ticket with editor support if required
     Establishing training and mentoring programs to continually drive the process to
    the next level of maturity
    Team Leader
     Incident, Problem, Change Management Level 3
     Upgrade XFB Gateway, CFT
     SPOC for projects teams for middleware topics
     Knowledge transfer to the new arrivals
     Build and maintain a middleware knowledge database shared with all support
    levels
    Consulting Mission
     Promote the new managed services for the other BU
     Pre-sales proposal for MFT solution:
    o Analyze client’s middleware architecture and business need
    o Identify which Away solution to propose
    o Present licensing Models and simulate the functional cost
    ********

  • Production Engineer

    AXWAY – MFT
    Jan 2014 - Jan 2016

    During this experience, I had the opportunity to work for several customers in
    different domain (Banking, Telecom, Media ...)
    I integrate Level 3 support and I troubleshoot critical incident with high business
    impact. One of my main tasks was to organize the migration of CFT server to a
    customized solution based in FTP protocol.
    Volume: 500 servers - 300 external partners (100 000 transfers/day)
    Change Management
     Deploy new flow and test it end to end
     Participate in migration projects
     Maintain and deploy flow in mutualized environment (MQ, XFB Gateway)
    Incident Management
     Morning check
     L2/L3 Middleware support
     Trouble shoot and update managers in crises call
     - 24/7 on-call support
    Problem Management:
     - Initiate task force based in recurrent incident
     - Producing recovery procedure for L1/L2

Études et formations
  • Technical skills
    Systems  Windows, Linux RedHAT, Unix HP UX, Unix Solaris
    Database  SQL Server, MySQL
    MFT
     CFT, SENTINEL, SECURE TRANSPORT, CENTRAL
    GOUVERNANCE, AMFT, KAFKA, XFB GATEWAY
    Scheduling  TWS, UAC Stone Branch, Automator
    Methodologies  DevOps, ITIL, UML, Merise
    Scripting  Shell, Java, C, Python, C#
    Software  Service Now, Maximo, Microsoft Dynamics CRM, HP
    Quality Server, ITIL
    Languages  French: bilingual
     English: bilingual
    Functional skills
     Leadership, sense of service, analyses capacity and analytical mind
    Project Management
     Technology watch and benchmark
     Portfolio management
     KPI management
     Animation operational committee
     Capacity planning and workload plans consolidation
     Monitoring deliverables, budgets, risks, project
    progress reporting
    Team Leader
     Transversal management
     analyses capacity and analytical mind
     Leadership
     Proactive
     Looking for solutions
    Communication  Conscientious and rigorous
     Sens of service


    Formation professionnelle
     2017 : ITIL Certified, Peoplecert
     From 2010 to 2013: Telecom & Network Engineer, ENSEEIHT – Toulouse
     From 2008 to 2010: Prepatory Classes PC/PC*, Physics – Chemistry –
    Mathematics and Engineering Sciences

Autres compétences
Technical skills
Systems  Windows, Linux RedHAT, Unix HP UX, Unix Solaris
Database  SQL Server, MySQL
MFT
 CFT, SENTINEL, SECURE TRANSPORT, CENTRAL
GOUVERNANCE, AMFT, KAFKA, XFB GATEWAY
Scheduling  TWS, UAC Stone Branch, Automator
Methodologies  DevOps, ITIL, UML, Merise
Scripting  Shell, Java, C, Python, C#
Software  Service Now, Maximo, Microsoft Dynamics CRM, HP
Quality Server, ITIL
Languages  French: bilingual
 English: bilingual
Functional skills
 Leadership, sense of service, analyses capacity and analytical mind
Project Management
 Technology watch and benchmark
 Portfolio management
 KPI management
 Animation operational committee
 Capacity planning and workload plans consolidation
 Monitoring deliverables, budgets, risks, project
progress reporting
Team Leader
 Transversal management
 analyses capacity and analytical mind
 Leadership
 Proactive
 Looking for solutions
Communication  Conscientious and rigorous
 Sens of service


Formation professionnelle
 2017 : ITIL Certified, Peoplecert
 From 2010 to 2013: Telecom & Network Engineer, ENSEEIHT – Toulouse
 From 2008 to 2010: Prepatory Classes PC/PC*, Physics – Chemistry –
Mathematics and Engineering Sciences

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