International Service Manager E-commerce Search

Qualification en cours

Service manager Search

Mission : Gérer le rollout de la nouvelle solution de recherche des webshops.

Lieu: Paris

Rythme: 1 jour/semaine sur site

Durée: 1 à 3 ans

Prestation

Role

The Search service manager is part of the Deployment team, to roll-out the new group eCommerce Search solution linked to webshops in multiple countries.

Activities

• Be a referrer for countries on Search solution: Build strong knowledge on all features – existing and upcoming –

• Be a technical point of contact on the Webshop eco-system for Search integration

• Prime contact for countries to activate/migrate existing features on the Search engine (“Feature activation” process)

o Prepare and perform demos to countries

o Participate to functional/technical gap analysis and requirement review with countries (business and IT teams)

o Coordinate of stakeholders and efforts through integration and until go-live (ERP developments, Tibco mappings, Hybris configurations, Micro-services, etc)

o Support during testing of feature; Issues & fixes follow-up

o Responsible for delivery on time and on budget; identify and manage risks

o Synchronize and report to the release manager to be ready for each monthly release in production

• Facilitator for the rollout of new Search solution (“Sprint UAT” process)

o Coordination of developments with Tibco, Micro-services, etc.

o Support countries in UAT execution. Follow-up issues and their resolution

o Synchronization and report to the release manager to be ready for each monthly release in production

• Takes part in documenting features in a central repository (gathering existing information mainly)

Landscape

• Works and coordinates with other Service Managers.

• Works closely with business and IT country teams

• Coordinates with rest of deployment team: Deployment Leads, Test and release management mainly

• Interacts with Core team (Product Owners, Business Analysts and Developers)

• Coordinates work with onsite and offshore resources

• Countries: 15countries all around the world

Required skills & target profile

• Previous experience as a Service Manager required

• Great capacity to work on a multi-country / multi-cultural environment. Experienced required

• Strong knowledge of eCommerce (If possible Hybris or SAP C/4 Hana) and eagerness to understand how the Webshop works

• Strong knowledge on Search and Products

• Strong technical skills on service-oriented architecture

• Excellent English (written & spoken)

• Great coordination skills

• Ability to manage complex or challenging situations