CV/Mission HP OPERATIONS ORCHESTRATION freelance

Résumé d'expériences d'Iolanda,
freelance HP OPERATIONS ORCHESTRATION résidant dans les Hauts-de-Seine (92)

• Role • Project Portfolio Manager Scope

  SAFRAN SA
  2019 - aujourd'hui

  • Leading Atos Business Projects with Safran Electronics&Defence, Safran Nacelle and, Safran Transmission System
  • Act as a single point of contact for the client entity for a large portfolio of projects
  
  Key Activities:
  • Governance of project demand through defined Steering Committee and Stage Gate processes
  • Close collaboration with business stakeholders to manage demand and develop future project roadmaps
  • Supporting Project Sponsors and Technology colleagues to develop Project Briefs and Business Cases, and ensuring that correct approval/gating processes are followed
  • Identification of project interdependencies and resource constraints
  • Facilitation of Steering Committee meetings
  • Oversight of approved project delivery, ensuring delivery is effective and cost-efficient, and projects are delivered on time, budget and quality
  • Participation with technical teams on large program initiatives, providing logistical support and ensuring adherence to methodology
  • Ensure defined project processes and appropriate methodologies are followed
  • Supporting Project Managers with decision-making, project escalations and project troubleshooting/recovery where necessary (25 PMs across ~ 60 on-going projects, around 3 M€)
  • Collaborating with other Portfolio Managers and Analysts to identify and embed best practice across the Technology portfolios
  • Liaising with Atos’s Service Delivery team to advance delivery capabilities

• Role: • Information System Project Manager Scope

  ZODIAC AEROSYSTEM
  2018 - aujourd'hui

  • Implementation of ITSM Tool and ITIL Service Design
  Key Activities :
  • Implementing LanDesk Incident Management and Service Requests – work closely with Zodiac
  Business, IS/IT Team and DevTeam, France and US, on Continuous Improvement Process
  • Set up a Level_1 Process for tickets monitoring, analysis and dispatch
  • Train BRM (Business Relationship Managers), Key-Users and Business/Technical Analyst globally
  • Operating under ITIL guidelines, provide Service Excellence to all sites through Incident, Service and Change Management
  • Ensure all work done by the team is properly documented
  • Perform regular audits to ensure process compliance:
  o Time To Validate – for Service Request
  o Demand and Capacity Planning – working with Domains Managers for resources availability
  • Identify trends while reviewing data collected through ticket analysis to be used for Continuous Improvement
  • Work closely with other IS and IT departments to ensure smooth roll-outs as well as keep the team informed of changes
  • Develop and maintain strong relationships with executives of all divisions and business units to stay aligned with current business needs
  • Act as the Lean leader for the team to foster Lean thinking using various tools/methods such as Kaizen Events and Root Cause Analysis

• STMicroelectronics-Program Manager

  for SAN switches migration ~ 400k€
  2017 - aujourd'hui

  Role:
  • Program Director
  Program Scope:
  • SAN Switches Implementation Migration Services. 12 countries involved across EMEA and APJ
  Key Activities :
  • Project initiation which includes:
  o Initial planning
  o Establish program operational processes including MoC
  o Establish program governance
  o Program Management Plan (PMP) describing all tasks, interdependencies, responsibilities and duration. The PMP also describes the overall program schedule, risk and change management.
  • Managing the execution of the program, HPE, customer and 3dth party resources
  • Financial and Change Management
  • Reporting and Communication on program status and progress (C-level: dashboard, project tracking, budget, risks / opportunities
  • Member of Steering Committee (CoPil):
  o Process quality improvement
  o Obtain the approval and support of all partners involved in the implementation of the action plan
  o Manage the planning – critical milestones, gateways - and assessment project
  o Provide guidance and direction to staff, consultants, teams
  • RAID Management

• Role: • Project Manager/Portfolio Manager

  NUCLEUS – Deutsche Bank (Transformation Program) ~$132M
  2016 - aujourd'hui

  Project Scope:
  • Transition physical servers currently in the environment (CMO) to HP Managed state using MURCS
  • Deliver Design and perform Implementation of HP Operations Orchestration (HP OO) on PROD, DEV and INT Instances for Deutsche Bank (DB OO).
  Key Activities :
  • Management of scope using an iterative approach to Software delivery– Agile- (formal or informal
  requests for changes)
  • Conducting statuts meetings
  • Review and agree delivery dependencies and timelines
  • Involved on decision-making at Executif Steering Committee:
  o Business Delivery for Projects validation
  o GoLive for each Project or Sub-Project – depending on economic goals, budget, rentability,
  business impact
  • PMO :
  o Monthly Billing
  o Communication and reporting at C-level: dashboard, project tracking scorecard: margin, budget, forecasts, risks / opportunities
  o Follow-up milestones with work-stream managers: deadline and deliverables

• Role : • BID Manager

  BID NATO – ITM (a multi-years T&T Program) ~87M€
  2015 - aujourd'hui

  Scope :
  • Implement IaaS (Integrator Role), including:
  o IT infrastructure implementation and Integration,
  o Application and data migration,
  • Service Management and Control (SMC) tools and equipment -
  • Implement Service Operations Centre (SOC)
  • Implement Client provisioning services
  • 9 countries involved, 9 BU´s, Finance, Tax, Credit, RevRec, Operations, Pre-Sales, Marketing, Global
  Procurement, Legal, Factory, Executive Sponsor board working together with the One HPE engagement team with One goal.
  • Teaming with 3 Strategic partners, 5 Solution partners, 39 implementation and technology partners –
  coming from 14 NATO nations – for the best solution.
  Key Activities :
  • Project Implementation Plan (important part of the proposal). The PIP is hosting the WBS and PBS, the
  Gantt Chart (more than 5000 tasks, project schedule for 5 years)
  • Review Project Management Plan
  • Risk Management Plan and Strategy
  • Change Management Process

• Role • Business Deployment Manager

  TNT – Windows 7 Refresh involving 45,000 devices across 63 countries
  2014 - aujourd'hui

  Mission :
  • Act as the primary Point of Contact for the BU/Country specific Stakeholder, proactively working with their counterparts to ensure deployment readiness and contribute to the execution of the overall program
  • Be the onsite presence for the BU/Country specific Stakeholder as required and use other communication methods as appropriate
  • Execute Stakeholder interventions identified in the stakeholder engagement plan and the associated stakeholder matrix.
  • Update the section of the stakeholder matrix to reflect current position with respect to the Program, for the BU / countries within their remit.
  • Address business deployment concerns for the roll out as raised in their region, interfacing to the central communication function of the MoC team as required
  • Manage escalations during the deployment
  • Take responsibility for the implementation of the overall solution for each BU Country

• Role • Process Quality Manager

  Université HP ~1.4 M€
  2013 - aujourd'hui

  Mission :
  • Process Improvement Plan and automation of administrative tasks"- goal: cost reduction and increased
  TCE
  Key Activities
  • Working closely with teams across the company to identify process bottlenecks, conduct root cause analysis and implement process improvements across the business or organization
  • Setting, validating and auditing measurement systems to deliver business impact
  • Building Process Excellence culture (Lean Six Sigma)
  • Increased Process Quality, Effectiveness and Efficiency;
  • Reducing Cycle times, Costs and Waste in the organization;
  • Enhancing Customer Experience;
  • Increased Standardization/Automation
  • Negotiations with suppliers

• ASTRIUM ~ 550k€
  2012 - aujourd'hui

  Role / Mission:
  • Project Manager for HELIOS: creating a new platform R&D, ensuring its deployment and maintenance in operational condition
  • Project manager in charge of the coordination of HP entities (France/EMEA/AMS) for the success of a first part of integration of Building Blocks
  Activities/Responsabilities :
  • Stakeholders and HP services lines coordination (EMEA & AMS)
  • Planning and P&L accountable
  • Cost monitoring and internal weekly reporting
  • Steering Committee
  • Decision-making or arbitration necessary for the contract success
  • Quality Management Plan

• PMO/ Deal Delivery Manager

  RENAULT
  2005 - 2011

  Deployment & Integration of
  HP Managed Services in France, India and Morocco
  Role / Mission :
  • Project Manager for the deployment and integration EUWM outsourced Services on Renault-Nissan sites in France, India (Chennai), Morocco (Tangier, Casablanca)
  • PMO: Problem Manager & Operational Excellence Manager
  o On Time Delivery
  o Time To Resolve
  • Onsite Service Delivery Manager
  Activities
  • HP Service Line and Stakeholders management
  • Implementation, monitoring and industrialization of dashboards & scorecards
  • Single point of contact for the customer
  • KPIs Management (SLA, CSAT)

• W2K3 Migration (PoC / Business Case & ROI)

  ADECCO
  aujourd'hui

  Role:
  • Project Manager
  Key Activities:
  • Document implementation steps allowing all stakeholders to have the same level of information on the progress of operations,
  • Take any decision or arbitration required for the successful implementation of HP services,
  • Implementation monitoring,
  • Manages resources commitment for project success
  • Risk Management (Risk Registry, mitigation)