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2007 SAP Labs France
Position: Senior Technical Quality Manager
Key Areas: Customer and Partner Management
Proactively support customer and partner in complex implementation-, upgrade and change management projects in terms of quality management (Implementation Quality Program), risk management (Safeguarding Program) and program management
Provide strategic consulting for customer IT and solution strategies as well as for solution operation at project management level, e.g.
Defining upgrade path and release strategy
Designing upgrade strategy and / or implementation of changes
Managing legal changes and localization
Managing technology stacks
Reducing and avoiding incidents
Optimizing Availability Management, monitoring and performance
Develop customer specific service plans in alignment with account strategy
SAP AGS Service and resource planning at project level
Position and trigger Service deliverables and track of action plans
Continuously explore ways to add value for customer, provide additional SAP solutions and services, create new business opportunities for SAP
Internal Collaboration and Relationship Building (Customer – SAP)
Build a strong relationship between management of SAP account, customer and partner
Coordinate tasks and align concrete communication and escalation paths between SAP, customer and partner
Provide periodic status and risk reporting for customer, partner and SAP; responsible for sign-off procedure at project management level
Provide linkage to SAP development (SAP Ramp-up projects, customer-specific development projects (CDP), strategic customer development projects (SCDP)); approve SAP engagement in customer development projects
Reports to Project Manager (customer) and SAM (SAP)
The Technical Quality Manager is the permanently onsite Support contact for one Max Attention Customer or Key Customer with complex or critical implementation-, upgrade-, or change management projects at project level. He/she is technical expert in the concerning solution and is responsible for successful customer management at project level.
2006 SAP Labs France
Position: Senior Technical Support consultant SAP NetWeaver / XI (AGS)
Key Areas: ■Analysis of technology questions that are critical for the productive
system environments of the customers and the related problem solving
■Delivery of support services within the scope of risk analysis
as well as the resulting technical optimizations at the customers
■Development of Support Services based on new SAP products and rollout
of these services into the worldwide support organization
■Creation of system analysis and problem solving of customer messages
■Temporary support at the customers sites
■Development of concepts and tools for a proactive prevention of problems
Being part of the Active Global Support at SAP AG the Technology Center of Expertise
I am dealing with problems and objectives in the field of technology of SAP's software
My main tasks are the worldwide definition and the development of technology-related
services for our customers.
Also I ensure accomplishment of these services in Europe, the Middle East and
Delivering of End to End Diagnostics training (E2E100).
2003/2006 SAP Labs France
Position: Developper (support development)
Key Areas: • Development and customer support within the following areas
o SAP SCM- Global ATP (APO)
o SAP IS Retail- Forecasting and Replenishment
In an international context, I am in charge of maintenance, development and customer support of SAP application ' IS Retailing / Forecasting and Replenishment' (tools that forecasts the sales of the stores and thus creates automatically the purchase orders).
2000/2003 NCR Corporate (Sophia-Antipolis) IT Services International Program management
Position: Project Manager IT / Business Consultant
Key Areas: • Project and development team management
• Customer and vendor relationship
• Third Party management
With the evolving nature of business models and processes triggered by the Internet, my position is to provide business and technical consulting and management support for a number of E-Commerce initiatives in NCR Systemedia Corporate. This is an international position.
1999 NCR Corporate (Sophia-Antipolis) IT Global Application Development E-Commerce
Position: Technology Consultant
Key Areas: • Web and Wireless application development
As part of the Global application Development Team, I was responsible for studying requirement in term of feasibility, coordinating all development team in order to integrate all NCR web sites including Ordering Online tools within the Global Web Portal.
I developed with the team, performing and coordinating roles for new release. This portal has been deployed worldwide. Development environment is ColdFusion.
I also built the NCR WAP Portal prototype in order to get access to internal NCR applications, emails, NCR news, etc…in a secure environment from wireless devices.
1998 NCR France (Paris) Professional Services
Position : Technology Consultant
Key Areas: • Transactional Web application development
• Database development and administration
• OLTP (topend / tuxedo / cobra) implementation
Development of a WEB PORTAL for health care area. This portal allows external doctors to access Hospital internal information and specially patients’ information. This production was deployed to many French Hospitals. Development environment is ColdFusion.
I was responsible for the studying requirements and providing consistent architecture.
1997 MBDS/NCR (Sophia-Antipolis)
Position : Trainee
Key Areas: • Architecture and development of a transactional java based web application. Multi-platform, Multi-database.
• Team management (3 trainees)
I was in charge of an HATP platform (high availability transaction processing) using the OLTP TopenD and the RDBMS Teradata during 7 months.
1996 NCR France (Paris)
Position : Trainee
Key Areas: • Development of a distributed Client/Server application, multi-platform
I was responsible for developing a TopenD platform (OLTP/DPT) during 4 months.
Purpose : To put forward requirements and characteristics of the object request broker “TOPEND”