CV/Mission LATENTZERO TESSERACT freelance

Aperçu des missions de Barbara,
freelance LATENTZERO TESSERACT habitant l'Ain (01)

Work Experience

09/07/2012 - 31/10/2016 - Hewlett-Packard Enterprise Ireland - Technical Support Analyst Level 1

The role was to receive inbound calls from HP business customers in regards to technical issue,
Assist customers in their questions by giving them great technical support,
Investigating about different issues and help customers.
Outbound calls to costumers and providing solution for computer issues.

07/05/2013 - 18/12/2014 - Hewlett-Packard Enterprise Ireland - Back-up Incident Lifecycle Coordinator

Tracking misrouted tickets,
Doing open cases reports,
Dealing with Workgroup mailboxes,
Use of Pivot charts in MS Excel,
Working in HPSM9.

23/11/2011 - 05/02/2012 - Nature Trust Malta, Msida, Malta - Marketing officer LDV project

Promotion of ecotourism in Pembroke Heritage Park
Work with children in Eco-school
Helping in fundraising activities,
Making Payments,
Recording income and outcome,
Searching for investors,
Coordinating work of the volunteers.

01/06/2008 - 01/09/2008 - TC Turizem, Ljubljana, Slovenia - Client Information Officer

Selling travel arrangements,
Giving information about different countries,
Letters and outbound calls to customers and contractors,
Negotiation with clients,
Finding daily special travel offers,
Recording incoming and outcoming mail,
Booking hotels,
Saling travel insurance policies,
Making payments to banks,
Filing documentation.

01/02/2007 - 01/09/2007 - Poslovni sistem Mercator, Ljubljana, Slovenia - Secretary of CEO

Preparation material for meetings,
Paying bills in SAP,
Filing documentation,
Recording incoming invoices,
Recording daily mail,
Stock ordering,
Letters and outbound calls to costumers.

01/07/2003 - 30/09/2010 - FIBMARKT Ltd., Maribor, Slovenia - Administration work

Recording of invoices,
Recording daily mail,
Payroll,
Credit control,
Collection of final reports for accountant,
Negotiation with clients,
Stock ordering.