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Photo de Rosenthal Preston, Support utilisateurs WINDOWS

Rosenthal Preston Support utilisateurs WINDOWS

CV n°200328R001
Études et formations

Formation

IT certification Comptia A+ 1001-1002
⦁ Strong and large hardware support
⦁ Foundation on Network support
⦁ Foundation cybersecurity
⦁ Foundation on cloud

Bacc+4 Master 1 AEI Entrepreneurship
⦁ Introduction business unit management
⦁ Accounting / financial analyses
⦁ Foreign Internship ******** Madagascar
⦁ Telephony enterprise creation: call box using VoIP system

Bacc+3 Bachelor AES Admin dev territory
⦁ Understanding state administration
⦁ Administration law
⦁ Enterprise management
⦁ Sociology
Hi. An atypical profile.
To understand it, I have a business administration background for better comprehension of company.
IT support is my passion. I started my computer learning when I was 9. Ms dos / win 98 until windows 10 today.
Choosing me will be a choice to have an IT support with a strong understanding of international enterprise environment coupled audacious IT practitioner.
Impatient to start. Thank you.

Windows 7/8/10 & android

Linux / Mac OS/ IOS Office 365 / Messages
Backup device (Storage tec SL500) + tape management
Active directory
ITSM (Remedy & Service Engine) ITIL Knowledge
Network: Cisco
switch/router basic setup

CUSTOMER CENTRIC

FOCUS ON PRO ACTIVITY & IMPACT

HYPERTHINKING = HIGH SOLVING ISSUE ABILITY

AUTONOMY & ABILITY TO WORK UNDER PRESSURE
RESPONSIBLE & PEDAGOGY

Expériences professionnelles

Expérience professionnelle


At Creteil
April 208 – today



At Paris/Ulis/Nanterre
Sept 16 ‐ Dec 2017



At Colombes (92)
Dec 15 – Aug 16
Freelance
IDF FRANCE
2014 - 2015


Avril 2019

2012‐2013


At Evry
2009‐2012

IT SUPPORT LEVEL 2, PM & Escalation Point (via Fujitsu)
⦁ Day to day it supports activity onsite
⦁ Manage vip user
⦁ Manage escalation to 3rd line
⦁ Manage store escalation
⦁ Assistance PM for store service implementation
⦁ Advice all key user on IT solution
IT SUPPORT LEVEL 2 (via DAMOVO)
⦁ Support end user (hardware & re image)
⦁ Support extension (data center / voice/ cabling / racking)
⦁ Project participation (Aruba wlan deployment)
⦁ Manage incident ticket / SLA
IT SUPPORT LEVEL 2 (via CAPGEMINI)
⦁ Support end user (workstation + specific customer application + office 365)
⦁ Manage incident ticket / SLA
⦁ Project participation with remote Engineer
⦁ Tape rotation management for backup
⦁ Manage internal & external partner
Field technician (retail sector)
⦁ swapping hardware / payment terminal / retail machine
⦁ Deployment / decommissioning
⦁ Network intervention (customer onsite + data center) cisco switch & router