Achraf - Support utilisateurs BSCS
Ref : 150824E002-
12010 TEMARA (Maroc)
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Support utilisateurs, Testeur (38 ans)
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Freelance
Dec 2010 - present MAROC TELECOM, Rabat – Morocco
Test Engineer & Support level II for Information System applications (Billing, rating).
Technical Environment: UNIX (Solaris 10), Oracle 11g, BSCSIX2, PL/SQL, WebSphere, KSH and Pro*C.
Tasks as tester:
• Write test scenarios.
• Test of Kernel and non-kernel batches (Pro C batches).
• CX Testing (customer care applications).
• Test of standard promotions, OCC promotions.
• Test of ratings package.
• Test of billing configurations (BCH/BGH/fixBills/DOC1).
• Test of rating plans/service packages/ services.
• Report, analyse and follow-up bugs.
• Performance testing.
• Provisioning via GMD.
• Effective Communication with the other testers, developers, Project team and production team.
• Ensure the installation in the production environment with production team.
Tasks as concerning maintenance of the billing system:
• Effective communication with the billing team and the external provider.
• Problem Analysis (investigations, log verification…).
• Detect and extract the affected cases.
• Testing and ensuring the installation of correctives (One-shots, source fixing).
Nov-Dec 2010 ACCENTURE, Casablanca - Morocco
Internship: Non regression test automation.
Technical Environment: Selenium, HRaccess.
March-Jun 2010 Royal Air Maroc, Casablanca - Morocco
Final Study project: Analyse of Database of the Loyalty program « Safar Flyer ». Technical Environment: Microsoft BI, SPSS CLEMENTINE.
Tasks:
• Create a Data-warehouse and automated reporting.
• Create a predictive model for the Churn and a Segmentation of the customers.
Education
2007-2010 Computer Science Engineer (Major: Computer Science and Business Intelligence)
ENSIAS - University Mohamed V, Rabat, Morocco
2004-2007 Preparatory classes (Mathematic/Physic, Engineering Science)
ERA/Marrakech, Benghazi/Rabat – Morocco
Training and certification
13 July 2013 TS: Microsoft SQL Server 2008, Database Development.
21-24 December 2012 Winter School: “Application of Game Theory on distributed and telecom systems”.
IT Skills
o BSCS IX2
o Oracle 11g: SQL & PL/SQL Development
o Unix: Shell Scripting, KSH
o TOAD
o C Development
o Pro C
o Scripting: knowledge Awk
o Microsoft BI
o SPSS CLEMENTINE
o SQL Server
o HP QC
Academic knowledge
o Optimization methods
o Data mining and predictive analysis
o Exploratory statistics
o Artificial Intelligence
o Machine learning
o Operational research
o Error correcting code
o Game Theory
Languages
o English: Advanced.
o French: Fluent.
o German: B1 Certificate.
o Arabic: mother tongue.