Ala - Ingénieur Avant vente

Expérience professionnelle

June 2018 –Now Technical Account Manager at Mobileum
Technical Customer Needs study (VoLTE, 5G, IoT, MVNO Interconnexion)
Act as the primary point of contact for Customers
Build the final technical architecture Solution (BM, NFV and Cloud solutions)
Build and maintain relationships with the customers
Respond to RFPs, RFIs and RFQs and deals negotiations
Presales study and Support for Sales deals
Security Solutions Area (SMS FW, SS7&DIA FW, GTP FW, Voice FW etc…)
Roaming Solutions Area (Steering, Policy Control, Virtual Home etc…)

June 2014 –2018 SME at Mobileum
Administration of Roaming and mobile services
Tracking and resolving issues within SLA times.
On site support for regional accounts.
Ensuring optimal performance of implemented S/w
Providing backup help.
Work with engineering teams to resolve issues.
Maintenance and administration of operating systems, hardware and software
(Sun Server, Linux servers)
Oracle database administration.
VAS Roaming Anomalies handling
Fraud prevention
L3 Troubleshooting

June 2012 – Mar 2014 Technical Team Leader at SFR
Core Voice Referent at DIVB SFR
R4 Projects Integration and Validation SFR Labs (NSN MSS & MGW, DNS,
OSS)
R4 Platforms projects managing (MSS, MGW, DNS, OSS)
VoIP Platforms projects managing (CS2K, IMSS, SONUS)
NGN Environment projects managing (MGC10, E10, SBC ACME)
R4 Anomalies handling

June 2014 –Now Support Engineer at Mobileum (Commonly known as Roamware)

Administration of Roaming and mobile services

Tracking and resolving issues within SLA times.

On site support for regional accounts.

Ensuring optimal performance of implemented S/w

Providing backup help.

Work with engineering to resolve issues.

Maintenance and administration of operating systems, hardware and software (Sun Server, Linux servers)

Oracle database administration.

VAS Roaming Anomalies handling

L3 Troubleshooting

June 2012 – Mar 2014 Technical Team Leader at SFR

Core Voice Referent at DIVB SFR

R4 Projects Integration and Validation SFR Labs (NSN MSS & MGW, DNS, OSS )

R4 Platforms projects managing (MSS, MGW, DNS, OSS)

VoIP Platforms projects managing (CS2K, IMSS, SONUS)

NGN Environment projects managing (MGC10, E10, SBC ACME)

R4 Anomalies handling

Ramp up procedure redaction

Troubleshooting and support for VSR phase

Dec 2011 – May 2012 Technical Team Leader at Alcatel Lucent

Technical Team Leader

Technical Support L2 (ALU BSS)

Planning elaboration

RAN 2G Project managing

Customized Methods Redaction

BSS Software Migrations

BSS Software Validation

Jan 2010 – Nov 2011 Core Network Solution Engineer at Orascom Telecom Tunisia
“TUNISIANA” (Technical Department)

VAS (Value Added Service) Platforms Integration

MSS Pooling Study & Implementation

Project managing

Multi A Study

MSS DB optimization

CS core R4 Trouble shooting

Flexi BSC Integration Project Manager

Gemini experience for NSN Flexi BSC Integration

R4 NEs Integration and Trouble shooting

Routing Signaling Traffic

SCCP Routing realization and Optimization

MGW and BSC/RNC Integration

New MGW and MSS Features Introduction

Jan 2009 – Dec2009 Confirmed Expert BSS (Base Station Sub system) at Orascom Telecom
Tunisia “TUNISIANA” (Technical Department)

MGW for R4 Introduction Study

R4 Generalization Project

3G Vendors Solutions Evaluation

EDGE Generalization

MCS 09 Generalization for DCS Band BTSs

New MFS MX introduction

BSS KPI follow up

Project managing

BSS studies for Complicated Area

BSS Project Manager for Summer Plan

June 2006 – Dec 2008 Expert BSS (Base Station Sub system) at Orascom Telecom Tunisia “TUNISIANA” (Technical Department)

BSS interface for R4 project: migration of Alcatel Lucent BSC to the NSN Media Gateway in order to perform codec tests, interoperability tests, HO tests…

Cisco Planning Project for BSC supervision and OMCR design

Max PDCH enhancement Project

Trial Abis Aggregation Data Project (Cisco CX2600 & Memotec Routers Trials)

Alcatel USB Modem Throughput Evaluation

VoIP Project Study

Study, Planning and Implementation Double GPU Project for MCS09 generalization for B8 and B9 Release.

Study, Planning and follow up Edge Generalization in TUNISIANA Network

Abis dimensioning Optimization Project (B8 and B9 Release).

EDGE Deployment (B8 Release).

Test of the Interoperability between both features TFO and AMR on Alcatel BSS using sophisticated mobiles and K15 tracer. Test of the inter-provider (Alcatel and Siemens) function of TFO feature.

Abis Planning, Dimensioning and Aggregation Simulator

Cisco Routers MWR1941 trial

Study, Optimization and realization of BSS Network Design

Monitoring of GPRS and GSM KPIs using RNO/ NPO, Astellia, SPOTS etc…

BSS KPI analysis (GSM, GPRS and EGPRS) with SPOTS, RNO, RNM…

BSC, BTS, MFS and TRAU integration.

Gb, Abis and GCH interfaces Dimensioning

Preparing the new equipments integration (BSC, MFS) reports and the Work orders to be executed

Feb-June 2006 Internship at Orascom Telecom Tunisia “TUNISIANA” (Technical group)
Study of HLR Road MAP for the introduction of IMS and 3G services. (Development of an application for Traffic Evolution estimation at HLR level).

December 2005 Studying Trip (Nice France: Sophia Antipolis)

Summer 2005 Internship at Orascom Telecom Tunisia “TUNISIANA”
Evaluation and analysis of the signaling information in the intelligent network and call traces in ROAMING service.

Summer 2005 Internship at OACA (Office of Civil Aviation and Airports)
Development of an application to manage human databases resources,
equipments and logistic for different OACA agencies.
Summer 2004 Internship at Tunisia Telecom
Panoramical Overview of the digital switching and transmission systems.

Professional Trainings

General Telecom Trainings:

September 2007 Astellia GPRS Tools
Astellia GSM Tools
Astellia Activity Analysis
Astellia Cigale View

May 2008 Voice Over IP

July 2010 Introduction to GPRS 3G core network

Microsoft Tools Trainings:

August 2007 Microsoft Excel

November 2007 Ms Project

May 2008 Advanced Microsoft Excel

May 2008 Excel Macro and VBA

Sep 2008 Programmation Macro Access

Data base Administration:

March 2007 Oracle PL/SQL

May 2007 Oracle PL/SQL advanced

Alcatel Lucent Trainings:

September 2006 GPRS and GSM Introduction
Alcatel BSS, BTS, MFS and TRAU Overview
Alcatel BSC Description and O&M
Alcatel BTS Description and O&M

December 2006 EGPRS QoS and Algorithms

February 2007 RNO Radio Network Optimization

June 2007 OMCR supervision
OMCR Administration

B8/B9 Alcatel Evolution
Alcatel B9 BSS Evolution Description and O&M
BSCMX O&M
BSCMX description
MFSMX description

November 2007 Dimensioning Rules B9

September 2009 Radio Network Engineering Fundamentals
GPRS and E-GPRS: Radio Network Planning

January 2010 GSM QoS and Traffic Load Monitoring

Mars 2010 NPO B10 Evolutions from B9 RNO-NPA

Nokia Siemens Networks Trainings:

October 2006 Siemens BSC Description, Commissioning and O&M
Siemens BSS, BTS and TRAU Overview
Siemens BTS Description, Commissioning and O&M

September 2006 SBS BR7.0 Performance Measurement MN1736

November 2006 SBS BR7.0 Commissioning Practical MN1784

December 2006 SBS BR7.0 O&M MN1782

May 2007 GPRS CN Signaling Protocols TM3110
BSS Signaling Protocols

June 2007 BR 8.0 System Specialist for GSM MN1788

November 2006 SBS BR8.0 Commissioning Practical MN1784

November 2008 SBS BR8.0 Performance Measurement MN1736

January 2010 NetAct Network Surveillance OS8531-40 N
BSS Radio Network Planning and Optimization RA2176-03S

February 2010 NT HLR Config “CN6746-40A BE Admin&Config”
NT HLR Admin “CN6748-40A FE&PGW Admin”

March 2010 PF1002-01N Switching Platform Essentials & Administration

April 2010 Release 4 Switching Core Network O&M CN3401-30N
Switching Core network Routing CN3405-23N

June 2010 Flexi BSC & TCSM3i Commissioning RG10 RN2327
BSS O&M RG10 RN2819

Oct 2010 RN2002-14N EGPRS Flexi BSS Network Planning
RA2019-14N : Flexi BSS dimensioning [RG10/S14]

Dec 2010 RN2010-14N BSS parameter planning 1

Oct 2011 CN3414- Switching Core Network Call Control - Call Procedures