José Jorge - Ingénieur Télécom NETCOOL

1. Entelgy Colombia – Colombia.

a. July 2014 – September 2017. Bogotá, Colombia. Technology administrator for IBM assigned to the
Colpensiones project

i. Tivoli platform administrator of the IBM client for Colpensiones infrastructure project.

ii. Setup and customization of Tivoli suite applications (OMNIbus with webgui, Tivoli Monitoring, TBSM, ITCAM
for transactions, ITCAM for ISM, Tivoli Common Reporting customs reports)

iii. Support level 3 Tivoli suite applications (OMNIbus, Tivoli Monitoring, TBSM)

2. Airon Investigación y Desarrollo - Colombia

a. July 2013 – June 2014. Bogotá, Colombia. Specialized support engineer

i. Developments in the IBM Tivoli Netcool suite for the Telefónica - Movistar client in the Broadband and
Corporate environments of the SIGRES project.

ii. Second level support of the IBM Tivoli Netcool suite for the Broadband and Corporate environments of the
SIGRES project.

iii. Migration to latest versions of the IBM Tivoli Netcool suite for the Broadband environment.

3. S & S Talentos - Colombia

a. August 2010 – June 2013. Colombia. (Remote freelancer) Software Specialist for GBM an IBM Alliance
Company.

i. Training focused on Event Management (Event Management) for the Vertice project (Company: Costa Rican
Electricity Institute).

ii. Configuration and performance integration of network management platforms with the IBM Tivoli Monitoring
application for the Vertice project (Company: Costa Rican Electricity Institute).

iii. Design and implementation of performance monitoring solutions for the Vertice project (Company: Costa
Rican Electricity Institute).

iv. Training focused on Resource Performance Management (Performance Management) for the Vertice project. (Company: Costa Rican Electricity Institute).

4. GBM an IBM Alliance Company - Costa Rica

a. August 2009 – July 2010. (Remote freelancer) San José, Costa Rica. Professional services.
i. Installation and configuration of network management platforms in the IBM Tivoli Netcool suite: Tivoli Netcool OMNIbus, Tivoli Netcool Probes and Gateways, Webtop / Webgui for the Vertice project (Company: Costa Rican Institute of Electricity).

5. AFA Tecnología sociedad limitada - Colombia

a. April 2009 –July 2009. Bogotá, Colombia. Management Engineer.
i. Management engineer in the company AFA Tecnología Ltda, a company dedicated to providing support in the network management platforms of the IBM Tivoli / Netcool line to Colombian telecommunications companies (ETB, EPM, Telefónica Telecom). Provision of first and second level support in network management platforms.

6. Colvatel SA - Colombia

a. April 2008 – January 2009. Bogotá, Colombia. Maintenance technician.
i. Specialist in external network, in the contractor Colvatel SA, company dedicated to provide telecommunications services to companies providing telecommunications services (ETB-Telecommunications Company of Bogotá, Telmex), knowledge of telephony, networks and telecommunications.

b. February 2008 – March 2008. Bogotá, Colombia. ADSL technician.
i. Installation of internet service under contractor Colvatel SA, configuration and administration of WAN and physical or wireless LAN networks. Knowledge of telephony infrastructure of the telecommunications company ETB and management of equipment oriented to ADSL management..

TEACHING EXPERIENCE (Courses and Seminars):
1. 2009. GBM an IBM Alliance Company - Costa Rica. End User Course - Event Management (IBM Tivoli Netcool® / Omnibus ™, IBM Tivoli Netcool® / Webtop, IBM Tivoli Netcool® / Impact)

2. 2012. GBM an IBM Alliance Company - Costa Rica. End Users Course - Resource Performance Management (IBM Tivoli Monitoring).

3. 2012. GBM an IBM Alliance Company - Costa Rica. Expert Users Course - Resource Performance Management (IBM Tivoli Monitoring).