Mohamed - Ingénieur réseaux MAC OS

PROFESSIONAL EXPERIENCES:


May 2014 to February 2018: TECHNIP - IT Project Manager / Local IT Coordinator (Expatriation in South Korea on production site)


• Site Opening Procedure (Implementing the Infrastructure)
• User support and training on Microsoft Office 2010-2017
• Creating and managing accounts and groups in Active Directory
• Account Management in Citrix and Support
• Installing and configuring workstations and devices
• Management and coordination of IT and digital aspects of business engineering projects
• Getting technical implementation of the recommendations issued by the Managers In training and risk managers (many issues concerning the protection of industrial property)
• Project management for the renewal of IT mass equipment
• Provision of the IT resources needed for the completion of business projects (sourcing, quotation, qualification of developers, SharePoint administrators, etc.)
• Identification and transcription of the functional needs of business teams in technical solutions
• Coordination with counterparts IT client side and partner side
• Collaboration with specialized technical teams ( network and server architecture , security , Citrix , AD, business applications) and management of infrastructure deployment for construction sites
• Coordination of the support teams located on the different Operating Centers ( in particular in India in Chennai, in Malaysia in Kuala Lampur )
• IT support and service desk (computer, mobile phone, information systems ...)
• Cloud Management (IaaS, PaaS, SaaS)
• Using VMware for testing and commissioning of multiple virtual machines (data server, business application server s, VEEAM backup server's Domino / Lotus)
• Using Veeam Backup (Backup Restore)
• Back-up Management in QNAP (management and storage of images taken from 'eVNX)
• ICAPS R3.21 for deployment / configuration and test connectivity.
• Account Management and Access on ICAPS via Citrix (Related AD Management for User / Group Accounts)
• Setting up VPN lines : management of the contractual relationship with suppliers, configuration and installation of equipment, implementation of orders in active equipment
• Configuration and preparation rack s servers, routers and switches
• Configuring Cisco ASA 5505/5512 : VPN link, ASA configuration command line interface , network diagram, installation of the security device, ...
• Configuring 3900 routers : MPLS Link, ASA Line Interface Control Configuration, Network Diagram, Implementing the Security Appliance
• Installation and commissioning of WAN Optimizers [ Riverbed type ] : Configuration via Serial Cable, Optimizer Installation Between WAN Router and LAN Switch
• Configuring CISCO AIR Serial SAN Access Point SAP Series 2600 ASA configuration command line interface, establishment security device
• Setting up a RADIUS 80 2.X server (off-pool filtering machine : data protection and fight against infiltration by MAC addressing of external machines to the group)
• decommissioning multiprojects sites in South Korea : network equipment, physical servers, data laundering, fleet inventory, management reporting , logistics tracking of equipment returns

February 2014 to May 2014 : SOCIETE GENERALE - Windows Migration Coordinator (Support Level 2 and 3 )


• Migration planning ( VR organizations, checking the availability of premises, posts, passwords, etc. )
• Referencing and backing up applications on users' computers before migration
• Replacing non-Windows 7 compatible hardware
• Dice deployment of Windows 7 via Ghost is Nort
• Suppo rt Office 2007--2010
• Creating and managing accounts and groups in Active Directory
• Citrix Account Management and Application Support
• Installing and configuring workstations and devices
• Blackberry Support ,
• Remote Control with VNC
• Migration XP / Seven



December 2013 to February 2014 : KPMG - Support Technician Level 1 and 2


• Taking incoming calls from users
• Online resolution using repositories (procedures, reflex card, etc.)
• Escalate incidents using the proper routing table, if necessary
• Recontact of the users following the N2 return and closing of the incident
• Climbing Back Office in case of difficulties
• Handling incidental requests in the Help Desk service ball
• Feedback differences on the response sheets and existing procedures or missing in the knowledge base
• Force proposal in improving the service provided to users
• Various technical analysis conducted at the request of the head of the pole


October 2013 to December 2013 : LE FIGARO - Technical Reference & Support Level 2 and 3


• Referencing and backing up the applications on the users' workstation before the migration and the devices for the drivers,
• Replacement of non-Windows 7 compatible hardware
• Migration planning (RV organizations, ensuring availability of premises, posts, passwords, etc. )
• Deploying Windows 7 via Northon Ghost
• Microsoft Office Support 2007-2010,
• Creating and managing accounts and groups in Active Directory,
• Account Management in Citrix and Application Support,
• Installing and configuring workstations and devices
• Blackberry Support
• Migration XP / Seven



December 2012 to October 2013: GENERALI - Technical Supervisor of the Help Desk



• Audit of technical requirements and drafting of technical specifications
• Coordination and management of technical actions in collaboration with teams
• Reporting on the progress of the activity in accordance with the commitments made (SLA / OLA) to the various bodies of the Technical Department (Management and Steering Committee ...) and the client
• Control of compliance with the production schedule, quality procedures and implementation of controls
• Monitor the telephony / headset interfaces and the coherence of the entire production
• Supervision of the technical support to the production and solution of the points



April 2012 to December 2012: L'OREAL - Production Supervisor / Technical Coordinator


• Monitoring the overall outstanding back-log of help-desks technicians
• Analysis of questions or problems raised in the ball SVP 8000.
• Promotion and improvement of existing or missing processes
• Update of procedures, writing of reflex cards and capitalization of feed- back
• Organization of project monitoring meetings
• Follow-up and escalation of major files (VIP or SuperVIP )
• Newcomer training based on written modules.
• Technical support from HD technicians


January 2010 to February 2012: SAFRAN IS - Network Administrator and telecom


• Administration and maintenance of the network and WIFI (DMZ, Vlan, VPN ...)
• Implementation of virtualized servers under Xen --Server (Citrix) and VmWare , Virtualization, NAS Back Up, VPN networks (MLPS)
• Administration and maintenance of physical servers (DELL), services (Active directory, DNS, DHCP, Exchange 2007, SharePoint 2007 and 2010, DPM, TSE)
• Setting up thin clients connecting to the TSE server ( Wyse or HP)
• VoIP : Configuring Cisco IP Phones
• Drafting procedures
• Installing SAN ISCSI disk array


July 2009 to January 2010: ORANGE - Level 2 Technician Helpdesk


• User support
• User rights management (Active directory)
• Hotline (VNC / DAMEWARE remote handshake)
• Descent of "master" via network


November 2007 to July 2009: HP - Proximity Support Level 1 and 2


• Taking calls and resolving incidents according to standards (procedures)
• Escalation of incidents using the appropriate routing table, if necessary
• Tracking of tickets and call back of users following the return of N2
• Reporting to the Back Office in the event of difficulties and / or discrepancies in the accuracy of the technical procedures
• Writing of reflex cards


March 2005 to July 2005: UNESCO - Proximity Support Level 1 and 2


• Maintenance of computers and printers
• Installation, configuration, configuration of posts
• Sensitization users to computer security
• Enrichment of the knowledge base
• Inventory Management
• Level 1 phone support (mobile and fixed)
• Ticketing Tools : Remedy
• Exchange Messaging