Herve - Formateur PROJECT MANAGEMENT OFFICE
Ref : 160213G001-
60100 CREIL
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Formateur (58 ans)
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Freelance
AIR BUSINESS CONSULTANTS from 2015
Managing Director
Conduct technical reviews aimed at evaluating the welfare of operational analysis of safety performance.
Chartered aircraft, provide training courses. Ensure opportunities to optimize airport revenues and reduce costs are identified and delivered.
Nov 2011 – Nov 2015
AIR FRANCE, 2001-2015
Manager Business Unit – Airport Training Academy
- Coordinate, develop, and deliver regulatory and company-mandated training programs to Airport Managers,
- Provide timely, and focused training solutions and evaluate the effectiveness of the learning solutions provided.
- Establish, negotiate international business partnerships in order to analyze current and future learning needs
Sep 2009 – Nov 2011
Negotiation and Management of the commercial Business Unit including standard training agreements (AHM 817), Represent AF-KL at Industry suppliers and customers events (airline, airport authorities, GHA).
Airport Management Procedures and Ground Services Publications Manager
- Author and Project Manager of a 615 page Station Management Manual (SMM).
- Management of the Editing and Publishing Dept of Ground Handling Publications (AHM, PAM etc. ...)
The SMM project set airport management standards in making a concise yet useful common AF-KL manual and maintain the Standard Operating Procedures Manuals up-to-date.
May 2008 – Sep 2009
Scope: all AF-KL Airport managers worldwide.
Contract Manager – Ground Handling Agreements
- Pricing, Business Analysis, tenders, quotations.
Jan 2007 – May 2008
- Negotiation and contracting with customer airlines based on SGHA (IATA 810).
Scope: 96 airline customers operating in France at Air France Hubs and Network Stations.
Manager Load Control Department – Customer Airlines Hub CDG
Manage staff and control performance of the Load Control and Training Department.
Provide safe and secure flight handling to Airline customers with excellent staff morale, Deliver high quality services at low service cost. Plan proper deployment of staff. Conduct yearly staff appraisal and deal with Unions.
Aug 2005 – Dec 2006
Achievement: building the business unit and recruiting 70 load controllers, I reorganized and optimized staff allocation and workplace. Scope: 12 Supervisors, 12 trainers, 90 Load Controllers, 1.000 flights a month
Relief Ground Operations Manager and Country Manager
Washington (USA), Barcelona (Spain), Bangalore (India), Lagos (Nigeria) and Armenia (Erevan)
Jun 2003 – Aug 2005
Manage and monitor the delivery of all operational standards, providing trend analysis, suggest and implement improvement activities and provide input into tender and service level agreement (SLA) documents.
Ground Operations Manager, Algiers (Algeria)
- Prepare and manage the annual station budget exercising cost-control measures,
- Manage and ensure safe and efficient daily airport operations incl. French Air Force, Presidential and VIP flights.
- Ensure that service delivery conforms to regulatory, operational, safety and customer service standards.
Re-Opening of Algiers Station in 2003 during earthquake and terrorist attacks (hijacking)
Jan 2001– Jun 2003
Scope: 5 flights a day, 8 sales agents, constant turnover of Line Maintenance Engineers. Budget: 3 M Euros.
Duty Hub Terminal Manager CDG 2F, Paris CDG
- Ensure Safe and punctual all Terminal operations.
- Responsible for the delivery and maintenance of Emergency Response and Contingency plans.
Scope: 160 flights/day, 1500 agents and subcontractors.
Jul 1997 – Jan 2001
KLM – NORTHWEST AIRLINES – Air UK ltd 1992-2001
Assistant Regional Ground Operations Manager, Paris based
- Assist the Regional Ground Ops Manager of Northern French Stations for KLM, NWA, KL CityHopper and Air UK
- Prepare and manage the annual station budget and invoice control. Day-to-day follow-up of handling contracts.
Sep 1992 – Jul 1997
Duty Airport Manager CDG and Orly
- Ensure Safe and punctual airport operations, supervision of the GHA (ADP and Globeground).
- FAA Ground Security Coordinator (GSC).
Ensure that all airport activities are delivered safely and securely in compliance with corporate, local, FAA and OPS 1 regulatory standards. Responsible for the development of delay, disruption and diversion plans.
AÉROPORT DE PARIS (as Ground Handling Agent), CDG 1990-1992
Assistant Airside Operations Manager
Provide safe and secure airside handling to Airline customers with excellent staff morale, Plan proper deployment of staff. Ensure punctual and safe Ramp loading operations.
Professional Training
ISAGO Auditor, IATA
Project Management - Concerto Major, Paris, Air France
Sales and Purchasing Negotiation, Paris Air France
Achieve Excellence thru Management, Paris Air France
International Airport Management Traineeship (Attex), Paris, Air France
- Flight Dispatch, Flight Operations, Navigation and Airport Infrastructures – (ETOPS)
- Load Control license (Wide and narrow bodies, Cargo aircraft)
- Catering Coordination
- Customer Services
- Budget Control
FAA Ground Security Training (GSC), Detroit NW
Total Quality Management & EFQM, Paris KLM
ASSIST program (Crash and Incident Management), Paris KL/NW
Project Management and Professional Achievement
- Chief Operating Officer for a start-up airline based in Equatorial Guinea
- Develop worldwide system training (LMS) and Airport Manager courses.
- Implement and Develop an international Network and Portfolio of International Customers
- Create and sustain a Commercial Business Unit at the Air France Training Department
- Re-Opening of Port-Harcourt in 2007 and technical study of alternate Erevan (Gyumri).
- Transfer Coordination to the new Bangalore Airport in 2008
- Re-Engineering of Load Control Department for Customer Airlines.
- Opening of Algiers in 2003
- Station Budget Barcelona and Algiers
- Emergency Response (ASSIST, AGIR, PLU) for AF Algiers, BLR, Air UK, KLM-NWA CDG & ORY.
- Coordination of aeronautical incidents with local Authorities and Headquarters
(Concorde crash in 2000, KLC pilot death 1999, Sep 09/11 in Washington, etc…).
- Staff Planning Deployment of Load Control Dept and Customer Services Dept
Scholarship
- Master in Sciences and Techniques (12+4), University Paris XIII (France)
Degree in International Relations, Languages and Trade (with honor),
- BTS Assistant Manager (12+2), St Denis (France)
- Bac F4 (Civil Engineering), Gagny (France)
- Certificate of Proficiency in English, University of Cambridge (England)
- TOEFL (Test Of English as Foreign Language) score 253/300, Paris (France)
- Business and Spanish Advanced Level, Instituto Cervantes, Barcelona (Spain)
- Business Development and Economics, KIA Development, University of Cambridge (England)
- Management and Organization, National Education Board School, Norwich (England)
Languages
Excellent level in English (Teacher), Fluent in Spanish and Italian (mother tongue)
Notions of Arabic, Tamil, Hindi, Catalan and some African Languages.
IT Skills
Budget SAP Fi/Co/Training.
Advance level in Word, Excel, PowerPoint, Access, FrontPage, and Visio.
Amadeus, Gaetan (Air France), Altea, Pars, Wordlflight (NWA), Worldtracer (SITA),
Corda, Codeco, Cobalt, Firda, (KLM). Roster Control.
LMS Moodle