Hichem - Directeur de projet SALESFORCE

CAPGEMINI – Salesforce Practice Manager – Jan 2015 to Today
• Salesforce Excellence Centre Manager: +90 people (France, Portugal, Morocco)
- Delivery manager of a project portfolio over 15 projects: Build, TMA, Time & materials…
- Delivery methodology management
- Resource management and coordination
- Bid Management support & resource staffing (presales...)
- Operational projects management
- People development: competency, skill…
- Resource hiring & mutualisation
- Coordination with managers and other regional centre
- Development of project delivery kits
- Industrialisation of project delivery
- Partnership management
- Customer satisfaction

CAPGEMINI – Project Director / Engagement Manager - Sept 2011 à Today
Main Activities on all projects / programs:
 Budget & engagement management - Margin
 Delivery model management: scope, methodology, assumptions, risks & mitigations plan, planning follow-up.
 Customer satisfaction
 Resource management
 Change & Roll Out strategy
 Program Delivery strategy
 Partner management (Salesforce Professional Services)
 Team management and Project Manager on boarding and support
 Internal & external steering committee – executive communication management

• Project CRM – Digital transformation from Car centric to Customer centric with Service Cloud, Community and Exact Target Marketing Cloud (April 2016 – Today)
o Customer: EUROPCAR
o Project: Fixe price
o Budget: >2M€ + Financial / margin Mgt.
o Team: 10 people >15 people indirect (customer + Outsourcing)

• Project CRM –Project Director- Sales Cloud and Zuora (Sept 2015 – Today)
o Customer: Michelin Travel Partner
o Project: Time & Material (“Régie Forfaitée”)
o Budget: >500k€ + Financial / margin Mgt.
o Team: 5 people

• Project CRM – Implementation of a Site Management System based on ******** (August 2015 – Today)
Customer: SODEXO
o Project: Fixe price
o Budget: 600k€ + Financial / margin Mgt.
o Team: 5 to 8 people

• Project CRM – Implementation of a Customer Services solution based on Service Cloud- Community (June 2015 - Today)
Customer: EDENRED
o Project: Fixe price + T&M TMA model
o Budget: 600k€ + Financial / margin Mgt.
o Team: 5 to 8 people

• Project CRM – Sales force automation implementation based on Sales Cloud, Chatter (March 2015 – Dec 2015)
o Customer: AIRFRANCE KLM
o Project: Fixe price
o Budget: >1M€ + Financial / margin Mgt.
o Team: 10 people & >15 indirect people (customer + Outsourcing)

• Project CRM - Digital Transformation based on a multi cloud implementation (********, Cameleon, Zuora, Aprimo, Boomi, IBM Varicent) – March 2012 to Feb 2015
o Customer: TCS – Touring Club Suisse
o Project: Fixe price & T&M model
o Budget: >10M€ + Financial / Margin Mgt
o Team: 20-25 people

• Project CRM - Implementation of Siebel & Oracle Policy Automation for a public organism (Siebel Public Sector, OPA – Oracle Policy Automation) – Sept 2011to March 2012
o Customer: AGEFIPH –Public Organism
o Project: Fixe price
o Budget: 1M€
o Role: Solution manager: implementation of Oracle policy automation - BRMS Mgt.

BUREAU VERITAS – Senior Consultant / Project manager- 2003 to Aug. 2011
• Senior Consultant / Project Manager - SIEBEL – (2008 - 2011)
o Core model implementation for Bureau Veritas Business lines with an international level.
o Workshops & Solution definition (High level design, detailed design…)
o Testing strategy definition
o UAT preparation and supervision
o Deliverables follow-up and validation
o Collaboration/ Coordination with external consultant: Capgemini & Accenture (Offshore)
o Training support & execution with change manager
o Data Migration support: Documentum, Adobe LiveCycle
o Interfaces support: billing tool, HR tool, existing IS
o Knowledge transfer and people on-boarding
o Team Mgt: up to 5 people.

• JDEdwards, SIEBEL Field Services Consultant - (2003-2008)
o Workshops & Solution definition (High level design, detailed design…)
o Training support & execution with change manager
o Data Migration support: Documentum, Adobe LiveCycle
o Interfaces support: billing tool, HR tool, existing IS