Entreprises, SSII, DSI

Trouvez en quelques heures les meilleurs intervenants pour vos projets.

Retour Ajouter ce CV à ma sélection Demander sa disponibilité
Photo Hichem
Hichem - Directeur de projet SALESFORCE CV n°170218K001
  • Profil Directeur de projet - 40 ans
  • Domicile 78100 ST GERMAIN EN LAYE
  • Mobilité Ile de France
Compétences techniques
SALESFORCE
Études et formations

FORMATIONS
• BTS Informatique de Gestion (2000 – 2002)

• Capgemini - Engagement Level 2 Certified (2015)

• Capgemini - Engagement Level 1 Certified (2014)

• Zuora Solution Architect Certified (Sept. 2014)

• Salesforce Administration, Sales Cloud, Service Cloud, Cameleon Cloud CPQ

• JDE (Module SOP, T&E, planification, Reporting)

• SIEBEL 8.0 – ORACLE (1semaine Fundamentals for Business Analyst)

SKILLS
• Cloud: Salesforce.com; Cameleon, Zuora (Billing tools), BooMi, Heroku
• ERP: SIEBEL 8.0 (Field Services, CRM, Call Centre) - JDE (SOP, T&E, Planification, Reporting)
• Documentum (WebTop, e-Dossier) – Siebel Integration
• Adobe Live Cycle
• EIM Siebel, BI Publisher, Datastage, Biz Talk 2009
• Project: Project Cycle V, Scrum, Agile
• SGBDR: SQL Server, DB2400, Oracle (notions)
• Architecture & infrastructure: good level of global understanding
• Modelisation: UML, Technology Objet, BPM (Business Process Management)

Languages:
• English: operational (day to day language in several projects)
• Arabic: fluent

Soft Skills:
• Communication: Verbal and written good level, High level (Executives & management)
• People management - team oriented
• Objectives & Customer oriented
• Leadership
• Hard worker

Expériences professionnelles

CAPGEMINI – Salesforce Practice Manager – Jan 2015 to Today
• Salesforce Excellence Centre Manager: +90 people (France, Portugal, Morocco)
- Delivery manager of a project portfolio over 15 projects: Build, TMA, Time & materials…
- Delivery methodology management
- Resource management and coordination
- Bid Management support & resource staffing (presales...)
- Operational projects management
- People development: competency, skill…
- Resource hiring & mutualisation
- Coordination with managers and other regional centre
- Development of project delivery kits
- Industrialisation of project delivery
- Partnership management
- Customer satisfaction

CAPGEMINI – Project Director / Engagement Manager - Sept 2011 à Today
Main Activities on all projects / programs:
 Budget & engagement management - Margin
 Delivery model management: scope, methodology, assumptions, risks & mitigations plan, planning follow-up.
 Customer satisfaction
 Resource management
 Change & Roll Out strategy
 Program Delivery strategy
 Partner management (Salesforce Professional Services)
 Team management and Project Manager on boarding and support
 Internal & external steering committee – executive communication management

• Project CRM – Digital transformation from Car centric to Customer centric with Service Cloud, Community and Exact Target Marketing Cloud (April 2016 – Today)
o Customer: EUROPCAR
o Project: Fixe price
o Budget: >2M€ + Financial / margin Mgt.
o Team: 10 people >15 people indirect (customer + Outsourcing)

• Project CRM –Project Director- Sales Cloud and Zuora (Sept 2015 – Today)
o Customer: Michelin Travel Partner
o Project: Time & Material (“Régie Forfaitée”)
o Budget: >500k€ + Financial / margin Mgt.
o Team: 5 people

• Project CRM – Implementation of a Site Management System based on Force.com (August 2015 – Today)
Customer: SODEXO
o Project: Fixe price
o Budget: 600k€ + Financial / margin Mgt.
o Team: 5 to 8 people

• Project CRM – Implementation of a Customer Services solution based on Service Cloud- Community (June 2015 - Today)
Customer: EDENRED
o Project: Fixe price + T&M TMA model
o Budget: 600k€ + Financial / margin Mgt.
o Team: 5 to 8 people

• Project CRM – Sales force automation implementation based on Sales Cloud, Chatter (March 2015 – Dec 2015)
o Customer: AIRFRANCE KLM
o Project: Fixe price
o Budget: >1M€ + Financial / margin Mgt.
o Team: 10 people & >15 indirect people (customer + Outsourcing)

• Project CRM - Digital Transformation based on a multi cloud implementation (Salesforce.com, Cameleon, Zuora, Aprimo, Boomi, IBM Varicent) – March 2012 to Feb 2015
o Customer: TCS – Touring Club Suisse
o Project: Fixe price & T&M model
o Budget: >10M€ + Financial / Margin Mgt
o Team: 20-25 people

• Project CRM - Implementation of Siebel & Oracle Policy Automation for a public organism (Siebel Public Sector, OPA – Oracle Policy Automation) – Sept 2011to March 2012
o Customer: AGEFIPH –Public Organism
o Project: Fixe price
o Budget: 1M€
o Role: Solution manager: implementation of Oracle policy automation - BRMS Mgt.

BUREAU VERITAS – Senior Consultant / Project manager- 2003 to Aug. 2011
• Senior Consultant / Project Manager - SIEBEL – (2008 - 2011)
o Core model implementation for Bureau Veritas Business lines with an international level.
o Workshops & Solution definition (High level design, detailed design…)
o Testing strategy definition
o UAT preparation and supervision
o Deliverables follow-up and validation
o Collaboration/ Coordination with external consultant: Capgemini & Accenture (Offshore)
o Training support & execution with change manager
o Data Migration support: Documentum, Adobe LiveCycle
o Interfaces support: billing tool, HR tool, existing IS
o Knowledge transfer and people on-boarding
o Team Mgt: up to 5 people.

• JDEdwards, SIEBEL Field Services Consultant - (2003-2008)
o Workshops & Solution definition (High level design, detailed design…)
o Training support & execution with change manager
o Data Migration support: Documentum, Adobe LiveCycle
o Interfaces support: billing tool, HR tool, existing IS

Retour Ajouter ce CV à ma sélection Demander sa disponibilité