Imene - Consultant technique ORACLE

Experience

From March 2015 to Mai 2019: HP/HPE/Micro Focus
IT Technical Consultant

Engie (Belgium) From May 2015 to May 2016
Product: Service Manager, PPM
- Incident Management
- Support customer with their technical problems
- Impact analysis for planned changes
- Reporting and monitoring the scheduled jobs and integrations
- Preparing and presenting the KPI
- System administration (stop and start services, restart server…)

Engie (France) From December 2015 to May 2016
Product: Service Manager, Connect-it
- Incident Management
- Support customer with their technical problems
- Archiving data base using Connect-it
- Perl scripting to Archive SM attachments

Société Générale (France) From May 2016 to August 2018
Product : PPM
- Incident Management
- Handling different Types of users requests (Access Management via a third Party LDAP application, Creating new
user, Force requests to be closed, Load financial Data on Demand )
- Scripting: (Pl/SQL Scripting, Adapting and industrializing an XML import for data (re)initialization)
- Tailoring and configuration of the HP product:
Custom Report Development and optimization of the reporting engine
Real-time reporting segmented by role/user
Customization of the standard Interface
Update workflows and forms
Test and validation of the new development release
Package preparation and deployment from dev to test and then to production
Tailoring dashboards
Handling Integrations with third parties
- Documentation:
- Communication and coordination

Ministry of education of Saudi Arabia From September 2018
Product : Service Manager
- Installation and Configuration of Service Manager 9.61
- Installation of client environment (Oracle, SM server, SM client, SM Web, SM collaboration, SM Smart Analytics,
SM language pack…)
- Personalization of the different modules (Incident Management, Service Catalog, Request Fulfillment, Service
Desk…)
- Configuration of Smart analytics (smart search, smart ticket, hot topics)
- Support and correction of bugs by applying workarounds or via contacting support
- Configuring localization (Arabic language)
Skills applied Project management (Agile), PL/SQL, Perl, KPI reporting, MS Office, ITIL, Communication, IT for IT

From November 2014 to March 2015: Advences
Project Manager
- Understanding customer needs
- Designing the software solution by meeting the customer needs
- Planning Developing steps
- Monitoring the developers
- Testing and validation
- Support customers with their technical problems
- Incident Management
Skills Applied Project Management, MS Office, Communication, Monitoring

February – August 2014 Amen Bank – Information Security and business Continuity
Thesis: Security audit of the Internet Banking platform according to two approaches: OWASP, ISO
2700X
- Evaluate the security level of the application
- Identify vulnerabilities
- Evaluate risks
- Propose improvements
Skills Applied ISO 2700X, OWASP, Ethical Hacking, Mehari

July – August 2013 Online Network Security
Integration of Juniper Equipment for network security
- Design secure network architecture with juniper product
- Configure the juniper equipment’s
- Implement the solution for a customer
Skills Applied Juniper, networking skills

July – August 2012 Amen Bank – Information Security and business Continuity
Introduction to Cisco certification and network Administration