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Photo d'Imene, Consultant technique ORACLE

Imene Consultant technique ORACLE

CV n°200516G001
Compétences techniques
Études et formations

Education
Septembre 2014 Engineering degree in Telecommunication (Network Security)
2011 – 2014 Higher school of communication of Tunis (SUP’COM), Tunisia
2009 – 2011 Engineering Studies Preparatory Institute of Tunis (IPEIT)
June 2009 Baccalaureate’s Degree in Mathematics with honors

Certifications
Cisco ccna 1,3 (2013), TOEIC (2013), Cisco Security (2014), CEH V8 (2015), ITIL V3 (2015), SM ATP (2016)
Trainings
- SMAX
- Docker
- Kuberneties
- CDF

Language skills
- Arabic: mother tongue
- English: fluent
- French: fluent

Volunteer Experience
- Finalist in the challenge of entrepreneurship at SUPCOM 2013
- Semi-finalist on the reality radio show "Andi fekra" on Express FM
- Vice President of the organizing committee of the study tours of SUP'COM 2013
- Co-organizer of the open day SUP'COM ENTREPRISE (2012)
- Active Member of the Association Euro-Mediterranean Association of Exchanges, Volunteers, Events
- Participation in volunteer activities Free support courses in Mathematics and Physics
- German: beginner

Expériences professionnelles

Experience

From March 2015 to Mai 2019: HP/HPE/Micro Focus
IT Technical Consultant

Engie (Belgium) From May 2015 to May 2016
Product: Service Manager, PPM
- Incident Management
- Support customer with their technical problems
- Impact analysis for planned changes
- Reporting and monitoring the scheduled jobs and integrations
- Preparing and presenting the KPI
- System administration (stop and start services, restart server…)

Engie (France) From December 2015 to May 2016
Product: Service Manager, Connect-it
- Incident Management
- Support customer with their technical problems
- Archiving data base using Connect-it
- Perl scripting to Archive SM attachments

Société Générale (France) From May 2016 to August 2018
Product : PPM
- Incident Management
- Handling different Types of users requests (Access Management via a third Party LDAP application, Creating new
user, Force requests to be closed, Load financial Data on Demand )
- Scripting: (Pl/SQL Scripting, Adapting and industrializing an XML import for data (re)initialization)
- Tailoring and configuration of the HP product:
Custom Report Development and optimization of the reporting engine
Real-time reporting segmented by role/user
Customization of the standard Interface
Update workflows and forms
Test and validation of the new development release
Package preparation and deployment from dev to test and then to production
Tailoring dashboards
Handling Integrations with third parties
- Documentation:
- Communication and coordination

Ministry of education of Saudi Arabia From September 2018
Product : Service Manager
- Installation and Configuration of Service Manager 9.61
- Installation of client environment (Oracle, SM server, SM client, SM Web, SM collaboration, SM Smart Analytics,
SM language pack…)
- Personalization of the different modules (Incident Management, Service Catalog, Request Fulfillment, Service
Desk…)
- Configuration of Smart analytics (smart search, smart ticket, hot topics)
- Support and correction of bugs by applying workarounds or via contacting support
- Configuring localization (Arabic language)
Skills applied Project management (Agile), PL/SQL, Perl, KPI reporting, MS Office, ITIL, Communication, IT for IT

From November 2014 to March 2015: Advences
Project Manager
- Understanding customer needs
- Designing the software solution by meeting the customer needs
- Planning Developing steps
- Monitoring the developers
- Testing and validation
- Support customers with their technical problems
- Incident Management
Skills Applied Project Management, MS Office, Communication, Monitoring

February – August 2014 Amen Bank – Information Security and business Continuity
Thesis: Security audit of the Internet Banking platform according to two approaches: OWASP, ISO
2700X
- Evaluate the security level of the application
- Identify vulnerabilities
- Evaluate risks
- Propose improvements
Skills Applied ISO 2700X, OWASP, Ethical Hacking, Mehari

July – August 2013 Online Network Security
Integration of Juniper Equipment for network security
- Design secure network architecture with juniper product
- Configure the juniper equipment’s
- Implement the solution for a customer
Skills Applied Juniper, networking skills

July – August 2012 Amen Bank – Information Security and business Continuity
Introduction to Cisco certification and network Administration