Alina - Consultant technique ITSM
Ref : 150624V001-
92250 LA GARENNE COLOMBES
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Consultant technique (42 ans)
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Freelance
Expérience professionnelle
2015 - present
Maximo Architect for the following customers, Self-Owned Business:
Hivory: TMA team management, new requirements design and specification and all new designs
validation (data, process, technical aspects, interfaces)
Air Liquide : pre-sales, workshops for data migration (Asia Pacific and US instances) into
Maximo (cleaning, transformation, mappings), 12 interfaces migration strategy definition
Eiffage : Maximo (and Add-Ons) migration to the latest version, new architecture design,
environments installation
RATP Dev : Performance and architecture audits for two Maximo implementations; interfaces
design and workshops around workorders and assets management for integration with other
systems.
BNP Paribas : specifications, data management for new requirements, migration to the latest
version, interfaces development (around Locations, Assets, People)
MAS 8 installation on Azure
IT Service Management Consultant (Maximo & IBM Control Desk), Self-Owned Business
Expertise in implementation, custom development, complex integrations, architecture, design,
performance analysis and tuning for multiple customers (public and banking sector)
Solutions Architect at IBM Software France, Cloud and Smarter Infrastructure
Smart Cloud Control Desk expertise and guidance on C&SI delivery projects
RFP responses around Tivoli solutions
Mentoring in IT Specialist profession certification
Depuis Août 2014
Fonction Consultant Architecte ITSM/Maximo
Projet Mise en Œuvre de la Gestion des changements, des configurations, Gestion des incidents, problèmes,
demandes et de la CMDB
Mission • Définition et Spécifications techniques détaillées des processus suivants :
- Gestion des Changements
- Gestion des Demandes de Configuration
- CMDB
• Spécifications et implémentation d’interfaces avec ICD/Maximo(téléphonie, portails, outils de
supervision)
• Implémentation des processus dans l’outil
• MCO et évolutions des processus de gestion des incidents, problèmes et demandes
Depuis Janvier 2015
Fonction Consultant Architecte ITSM/Maximo
Projet Mise en Œuvre des évolutions ITSM et MCO des intégrations complexes
Mission • Réalisation des rapports stratégiques avec BIRT
• Développements de modules supplémentaires ICD/Maximo pour la gestion des accords de
niveau de service
• Formation des administrateurs
• Spécification et implémentation des évolutions de la solution (gestion des problèmes, base de
connaissances, CMDB)
• Interfaçage Maximo avec des applications ITSM diverses
IBM France
Mars - Décembre 2014
Fonction Architecte Solutions ITSM, Expertise ITSM (ICD/Maximo/IEM)
Projets Mise en place de la Gestion des actifs IT, contrats et licences
Consulting, architecture et expertise pour les clients IBM
Mission • Avant-vente et réponses à des appels d’offre sur la solution IBM Control Desk/Maximo
• Chiffrage des projets, propositions commerciales
• Expertise et support pour les Business Partners
• Rédaction des offres de service du département
01/2015 - present
03-12/2014 - IT Service Management Consultant, Self Owned Business
Implementation expertise on SCCD, TDI, TADDM, IEM, Birt
Solutions Architect at IBM Software France, Cloud and Smarter Infrastructure
Smart Cloud Control Desk expertise and guidance on C&SI delivery projects
RFP responses around Tivoli solutions
2012 – 03/2014 Advisory IT Specialist at IBM GTS Australia, Strategic Outsourcing Delivery, GMU Technical Skills Program
Westpac New Zealand Limited – IT Service Management – SCCD Subject Matter Expert
Smart Building BizTech project in MEA – Tivoli Service and System Management Architect
Westpac Banking Corporation, Sydney – IT Service Management Expert
Project description: Migration of asset management system from Peregrine to Tivoli Asset Management for IT (TAMIT)
Responsibilities: functional specifications for TAMIT, systems integrations design and specification, interface development, TAMIT (Maximo) customizations, test plans and objective matrix, environment build planning, environment to environment migration procedures, ASCA certification documentation gathering.
2009 - 2012 Service & Asset Management Specialist at IBM GTS France, Integrated Technology Services
DIRISI, Minister of Defence, France – IT Service Management Expert
Responsibilities: Maximo customizations using Jython; development of an interoperability solution based on CMDBf, Atom and TPAE (Maximo) as data provider (publish&subscribe); End to end integration development: Maximo, Easyvista, Qualiparc.
Mutuelle Nationale Aviation Marine France – IT Service Management Expert
Project description: Implementing IBM Service Management solution for IT asset management
Responsibilities: drive workshops with the customer, define TAMIT technical and functional specifications, design and deploy TAMIT, TADD, TADDM and TDI inter-product integrations.
CRIDF Conseil Régional Ile de France – IT Service Management Expert
Project description: TPAE / CCMDB customization
Responsibilities: drive workshops, application customization, maximo workflow development, TDI assembly lines development, custom functionalities design and development (maximo).
ALLIANZ Informatics France – IT Service Management Expert
Project description: Implementing CCMDB / TADDM – Change Management, CMDB, automatic discovery, Designing business application topology building using TADDM & CCMDB (Maximo)
Responsibilities: customer needs analysis, define technical specifications, maintenance operations and recovery procedures, Maximo workflow development, integration development with TDI, user interface customisation, infrastructure discovery configuration for TADDM, reports development (Birt).
BP2I BNP-PARISBAS France – IBM TADDM expert
Project description: Assist the customer in TADDM implementation
Responsibilities: Custom sensors development using Jython, product configuration tuning.
GIE CREDIT AGRICOLE Bank - IT Service Management Expert
Project description: Implementing IBM change and configuration management solution
Responsibilities: Workflow development, LDAP interface development using TDI, user interface customisation, infrastructure discovery using TADDM, reports development.
2007 - 2009 System Management Specialist at IBM GTS France.
EDF France - Electricity of France - Tivoli Specialist
Project description: Maintaining up to date a highly customized Tivoli Framework environment consisting of 3000 servers.
Responsibilities: Designing and implementing new product functionalities. Assure level 3 technical support for ITCM and ITMF products.
IsBank Turkey – IBM TLCM Architect
Project description: Implementing IBM license management solution
Responsibilities: Designing physical and logical architecture for TLCM, Deployment plan design and development. Development and execution of configuration plans.
Assurance Générale de France (AGF) - IT Specialist
Project description: Software distribution, dynamic inventory and license management best practices.
Responsibilities: Installing, configuring and architecture planning for TLCM and TCM in an AIX environment. Integration development in Perl.
2006 - 2007 Quality Assurance Specialist at GPSG IBM Romania
Automation testing for IBM TPOSM, TCM, TMF products.
2005 - 2006 Programmer at TOTALSOFT Bucharest, Reporting & Business Intelligence
Report design and development using Microsoft Crystal Reports 8.5, Microsoft Reporting Services 2000
ÉDUCATION ET QUALIFICATIONS
2022Cours iTop (Service Management, Designer), Partenariat Combodo
2021Certifiée CKA Certification et Cloud Native (CNCF)
Cours : Introduction to Kubernetes, K8S Feeds, MAS8
2014 Open Group Certification IBM IT Specialist
2012 Courses at IBM BigData University
2010 Certifiée ITILv3, Certifiée IBM Tivoli Change and Configuration Manager
2009 Certifiée IBM Tivoli Application Dependency Manager
Certifiée ITIL Service Management Foundation
2007 – 2009
Etudes approfondies, Informatique de Gestion, Université de Iassy, Thèse : ITIL et le processus
de gestion des incidents
2006Certifiée IBM Tivoli Configuration Manager
2000-2005
Programme Erasmus, Informatique de Gestion, Université de Rostock, Allemagne
Informatique de gestion, Iassy, Roumanie (Thèse : Data mining methods and application in
companies)