Delphine - Consultant SAAS

Expérience professionnelle

01/2020 – Present
Consultant @ Clemodore | Paris, France
Self-employed – Available for Collaboration & Projects
Areas of expertise : Consulting, Customer Service,
Customer Success, Product Strategy, Business Development.

09/2017 – 10/2019
Customer Success Manager @ Nexthink | Paris, France
Working with customers on adoption and success plans to secure
renewals. Developing upsell oppties with Account Managers.
Growing the Users Community and User Groups.
Identifying sponsors, developing a Product feedback culture and
acting as the voice of the customer internally for continuous
improvement - resulting in several Key Features implemented.

05/2017 – 08/2017
Consultant Project Manager @ One2Team | Paris, France
Software implementation & Technical Consulting.
Project lead for international deployments.

04/2014 – 04/2017
PM Customer Advocacy @ Cisco Systems | Vienna, Austria
Software implementation & Technical Consulting for Cisco
ServiceGrid, a SaaS allowing real-time collaboration between ITSM
stakeholders in an international and fast-paced environment.
Project coordination from Specification to Go-Live and L3 ticket
handling.

04/2013 – 08/2013
Software QA Intern @ Gemalto | Vantaa, Finland

07/2012 – 08/2012
Intern, Embedded Systems @ Ecotality | Phoenix, Arizona