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CV de consultant remedy

Exemple de missions de Jérôme, Consultant Remedy habitant la Haute-Savoie (74)

04/2016-PRESENTJMOCONSULTINGConsulting missions as freelancer09/2011-03/2016RICHEMONTVERSOIX,SWITZERLANDMAJOR COMPANYIN THE FIELD OF LUXURY GOODS(JEWELLERY,LUXURY WATCHES AND WRITING INSTRUMENTS).SAP Support and Service Level Agreement Manager
•Coordinating a team of 10Support Coordinators: level 3 consultants of the RichemontSAP Competence Center(180 Consultants)in Switzerland
•Managingdevelopment projectand Test StrategyPlansofanIT Service Management solution(Service Now)and a Change Request Managementtool (SAP Solution Managerwith ECC manufacturing and Supply Chain modules).Main achievements:
•Managed and realized a SAP servers migration for a budget of CHF 1,2 millions
•Realizedand organizeddevelopmentprojectprocess: scope, budget, risks assessment,applications impact,testing strategy, planning,milestones,communication and reporting to management/business, interfaces,change plan,governance, defect management activities, Go/No-Go reviews, go livesupport
•Designed, deployed, measured and communicated a Service Level Agreement contract between business and IT (SAP Competence Center)
•Deployed, sold (internal Sales) and traineda worldwide SAP level 2support organization:USA, Europe, Asia, Japan (80 people)based on ITILApproach and Test Strategy
•ImplementedSupport planning within a 24/7 servicebased on “a follow the sun approach”
•Producedtest plans, UAT,dashboard, KPI’s, reportingfor performanceand SLA’s•Analysed, monitored and published the SAP production landscape performancein order to communicate the unplanned and planned downtime for productive systems(Audit SupportandTestfrom level 1 to level 4).ITPRODUCTION AND SUPPORT COORDINATORCUSTOMER AND RESULTS ORIENTED –ENTREPRENEURSHIP –DIPLOMACY–AUTONOMY –CREATIVITY –CHARISMA –LEADERSHIPFRENCH –ENGLISHBACHELOR OF SCIENCE DEGREE IN CHEMISTRY,UNIVERSITY OF GENEVA

04/2007-08/2011LVMH-MOËT HENNESSY -LOUIS VUITTONPARIS,FRANCEWORLD LEADER IN LUXURY,BETTER KNOWN AS LVMH,FRENCH MULTINATIONAL LUXURY GOODS CONGLOMERATE
.
10/2010-08/2011SAP Projectand TransitionManager -Christian DIOR Perfume&Cosmetics
•Leadinga SAP technical team of 7 consultants(internal + external), for Perfume&Cosmetics Division (2800 SAP users)-Connection with Remedy and Service NowMain achievements:
•Managed a budget of €1,8 millionsfor anoutsourcing project(Migration of SAP, mail and files servers)with an external SAP hosting provider
•Organized the transition(SAP Releaseand Test Strategy)as Facilitator Manager to optimize interaction with internal technical teams and SAP outsourcers (IBM,HP, SAP)

04/2007-09/2010SAP Quality Assurance Managerand Security Officer-LVMH W&J, Switzerland
•Responsible of ITILsupport processes, quality documentation,support organizationand procedures for a 24/7 servicebased on “a follow the sun approach”.Main achievements:
•Organized the change Managementand thetrainingfor business and IT processes
•Built and aligned the release and maintenance cycle calendarwith the SAP core model
Designed, sold to IT managementand implemented anSAP authorization matrixfor critical transactions inorder to be in compliance with a Segregation of Dutiesapproach

.02/2006-03/2007FIRMENICHGENEVA,SWITZERLANDPRIVATE SWISS COMPANY IN THE PERFUME AND FLAVOURBUSINESS.Supply Chain Process Owner.

01/2004-01/2006TOURINGCLUBSUISSEGENEVA,SWITZERLANDACTIVE ASSOCIATION INSWITZERLAND IN THE AREAS OF ASSISTANCE TO PERSONS AND VEHICLES.SAP Logistic Project Manager& Test Manager(managing ateam of 8 consultants).

04/1999-12/2003STERIA-GFI-TRIGESTAGENEVA,SWITZERLANDERPSOFTWARE EDITIONS AND INTEGRATION -EUROZOOM,MULTIZOOM,J.D.EDWARDS SOFTWARE’S

.09/2000-12/2003JD Edwards Pre-Sales Consultant

04/1999-08/2000JD Edwards Manufacturing Consultant(GMP standardsand test
management)

06/1989-03/1999SICPAINKSANNEMASSE,FRANCESECURITY INKS BUSINESS FOR BANKNOTES,SECURED IDENTIFICATION,TRACEABILITY AND AUTHENTICATION SERVICES.

01/1996-03/1999BPCSMaster Data Process Owner(managing a team of 10 internal people)06/1989-12/1995Manufacturing Process Engineer

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