Philippe - Interim Manager - IT Business Relationship Manager

Expériences professionnelles

IT Business Relationship Manager
Groupe DELOITTE - La Défense (92)
janvier 2023 - janvier 2024
In charge of understanding business issues and researching existing solutions in the catalog of local and
global services or on the market (more of 500 applications including app remediation and new in SPM
Strategic Portfolio Management ServiceNow).
Support coordinate projects & solutions to mitigate IT asset risk and ensure DCO Digital Compliance
Office with TOM Target Operating Model PI Program Increment Planning SAFe Agile (cadence based event
for the entire ART Agile Release Train that aligns teams and stakeholders to a shared mission and vision).
5 brands Deloitte Private - Deloitte Digital - Deloitte Monitor - Tax & Legal - Deloitte Master Brand
6 business Audit & Assurance - Financial Advisory - Risk Advisory - Consulting - Internal Clients Services
- Tax & Legal
1 training center Deloitte University EMEA
1 open ecosystem Deloitte AI Institute France
1 office resident Deloitte Campus Cyber France

IT Business Relationship Manager
Dans le Groupe ACCOR - Paris (75)
avril 2021 - juin 2022
In charge of orchestrating Product Management - Project Management - Service Management for the
portfolio John Paul, the world leader (EMEA APAC AMER) in concierge services, revolutionizing loyalty by
reconnecting brands with their clients and companies with their employees (business accelerator)
Global digital business & cost analysis (FinOps) for 6 streams coordination Omnichannel VOC (CRM) |
Data | Product | Delivery (DevOps) | Infrastructure (ITOps BCP-DRP PCA-PRA) | Cybersecurity (ISSP PSSI)
KSF Knowledge and Skills Framework SAFe Scaled Agile Framework in mode LPM Lean Portfolio
Management through solutions JIRA, AWS, DATAIKU, HASHICORP, IADVIZE, SALESFORCE, SNOWFLAKE,
TALKDESK and compliance PCI DSS

IT Business Relationship Manager
UFF - Annecy (74)
octobre 2017 - décembre 2018
In charge of launching the Odyssee 2020 digital tool (fintech in agile scrum) for the activities of CGP
wealth management advisers
Global digital business analysis covering the 3 main sectors of investment: stocks and shares (financial
instruments), life insurance and rental real estate
KSF Knowledge and Skills Framework EPM Enterprise Performance Management through triple correlation
Harvest BIG, Salesforce CRM and Anaplan SPM

IT Business Relationship Manager
BNP Paribas Suisse - Genève 1, GE
février 2017 - juillet 2017
In charge of auditing SAM Software Asset Management (about 150 software publishers) for Compliance
Logicielle BNP Paribas CH with alignment BNP Paribas CIB Corporate and Institutional Banking
Reinsourcing assets & resources following the stopping the pooling of infrastructure to ensure neutrality
of joint-venture BP2I CH (BNP Paribas CH & IBM CH)

IT PMO PPM Manager
Credit Agricole - Annecy-le-Vieux (74)
décembre 2014 - décembre 2016
In charge of monthly reviews of resources plan & projects plan for Digital Banking transformation |
ADN2018 Ambition Digitale NICE 2018 Program (global evolution of FinTech integration strategies of
Credit Agricole Group)
First Cloud Greenfield Datacenter in France (Unified Hybrid Cloud) with Tier IV certification delivered by
Uptime Institute (global scope with 1 GIE Entity - 39 Regional Offices - 80K Users)
Cloud & Big Data partners IBM & TERADATA & CA Technologies for management systems
Global IT portfolio management system with CA Clarity PPM - Clarity Executive Playbook - Clarity Agile
Planning for driving business agility with demand management process (dependencies – consolidations)
Global plan of IS integration workload 2015 with all project phases Build+Run+Transverse (around 36K
Man Days / global scope with 2 indicators: Landing Projects vs Budget Projects & Landing Resources vs
Potential Resources)
Global analysis via portfolio performance reporting for determining the correct critical chain management
path (centralizing projects – budgeting – forecasting – external resources utilization – controlling costs)

IT PMO PPM Manager
Banque Neuflize OBC - Paris (75)
mars 2014 - novembre 2014
In charge of global analysis of requirements hierarchy with dependencies management for Launcher
Project | Microsoft Windows Migration WXP to W7 for FS Financial Services banking applications in a Core
Banking & EDI system approach
Prime contractor ABN AMRO Private Banking in Amsterdam Netherlands
Outsourcing partner IBM BCRS Business Continuity and Resiliency Services based on Cloud Computing
in Levallois France
Core Banking software partners SAB vs TEMENOS with solutions for addressing all Front and Back Office
requirements
Telecom partners AVAYA & VERIZON Business Alliance for IP cloud, data, voice, wireless solutions
Global analysis for 9 streams coordination (Project Management | Central Infrastructure & BCP / DRP |
Workstations | Application Inventory | Intaking Packaging | Master | UAT User Acceptance Test | Rollout |
Service Management | User Change Management) with Steering & Operating Committees by managing
a critical paths list between local & central PMO Launcher
Global agile framework for rationalizing ALM Application Lifecycle Management in Scrum mode
Global business resilience layers strategy (processes - technologies - facilities) with dependencies
management (Quality Gates for BCP External Site / DRP Dual Site - AV SAN NAS - ITM6 AppV SCCM
Virtualization - Lotus Notes)
Global RM Risk Management managed in central with CIA Confidentiality Integrity Availability Rating
methodology for ISRA Information Security Risk Assessment

IT PMO PPM Manager
Allianz Group - La Défense (92)
septembre 2012 - décembre 2013
In charge of global coordination of requirements hierarchy (business needs elicitation & analysis) for AGN
Project | Allianz Global Network Project a single data, video and voice corporate flat network project for
digitalization focus in a cloud approach (Digital Company strategy, technologies and customers in the
sphere of internet and mobile)
Prime contractor AMOS Allianz Managed Operations & Services in Munich Germany
Outsourcing partner Accenture (GNOC Global Network Operations Center in Pune India & TEMPO Telecom
Expense Management Process Outsourcing in Prague Czech Republic)
Worldwide scope (Office Sites, Agencies, Partners, Mobile Workers, Services & Sales Points) with EMEA
AMERICAS ASPAC regions per master planning of several migration waves
High performance BPO Business Process Outsourcing transformation (transition migration) with TOM
Target Operating Model for CMO DMO FMO (current dual future mode of operations) processes
Global communication measures plan for 12 streams coordination Network & Core Design from Cisco
Technologies | IP Harmonization (IPAM) | IP services | Voice & UCaaS Design | Security | Test Plan |
Rollout (transition-migration) | Service Alignment (service catalog) | Processes & Tools | Governance |
Finance (business case / baseline) | Communication with Steering & Operating Committees by managing
a complex problems list between local & central PMO AGN for NSB Network Sounding Board (Project
management, Business analysis, Solution design and architecture, Test coordination, Rollout, IT/Systems
ops readiness, Business ops readiness)
Global TEM Telecom Expense Management with four main capabilities in Spend Management, Invoice/
Dispute Management, Voice Recharging & Voice Reporting from IBM TEM Services (Emptoris & Rivermine)
Global Compliance Allianz Banque for ensuring full interoperability AGN of Unified Trading
Communications from ETRALI & NICE solutions

IT PMO PPM Manager
Arkema - Lyon (69)
octobre 2011 - juin 2012
In charge of TELSEC Process Excellence with Business Service Request Management (Business
& Information Services Requirements vs Infrastructure Services & Operations) managing process
ownership from level 3 support team (Business Strategy vs Service Strategy Alignment via solutions ITSM
& IT Asset Lifecycle Management from EasyVista)
BABOK Business Analysis Body Of Knowledge guide / ITIL V3 for OPEX Operational Excellence IT
Infrastructure/Telecom & Security Department into EMEA AMAS ASPA regions with for roadmap the
environmental sustainability Green IT | Energy Efficiency (solutions Cisco EnergyWise & JouleX)
Spin-off Amarante (asset & share deals) from Arkema Group to Klesch Group with datacenters network
architecture duplication
ITGRC IT Governance, Risk and Compliance from an area of facilities management NSOC 24/7/365
Network & Security Operating Center Orange Business Services by providing a comprehensive view of
the IT environment for a business impact perspective
Practice of live weather network (CA NetQoS, eHealth, Spectrum Network Performance Center) for
applications performance management via POC WOC Proof Of Concept WAN Optimization Controller
within 2 data centers (solutions Appliances Steelhead from Riverbed)
Prescriptive guidance of Smart Business Architecture SBA from CISCO Unified Fabric | CISCO Nexus Series
for sizing design zones Borderless Networks, Collaboration, Data Center
Business activity monitoring BAM Hypervision BusinessBridge from Systar (BusinessVision ServiceVision
WideVision unified network & application performance management)
Feasibility study on the enrolment of the consumerization of IT service | Enterprise Mobility with the
approach Bring Your Own Device BYOD from solutions MDM Mobile Device Management AirWatch &
MobileIron and solutions UTM Unified Threat Management Check Point & Fortinet (TCO Benchmarking
Services)

VINCI AUTOROUTES CONCESSIONS | Secteur Transport 2010-2011 (9 mois en forfait)
• Contexte du projet :
CONSULTANT ORGANISATION en charge de la création d'une cellule PMO (bureau de gestion de projets) avec mise en place d’une solution PPM Project Portfolio Management pour les programmes ASF du ‘’Paquet Vert Autoroutier’’ 419 M€ / 3 ans au sein de la DISI Direction de L’Ingénierie & Des Systèmes d’Information (MOA - MOE)

• Rôle exercé :
Analyse business (besoin, impact, proposition, situation, évolution) d'une solution PPM entreprise
Intégration de la solution PPM avec spécifications techniques et fonctionnelles | MS EPM 2010 MICROSOFT ENTERPRISE PROJECT MANAGEMENT 2010 (Project Server + SharePoint Server 2010)
Management de la stratégie de l’innovation par projets (5 projets majeurs) :
1- SIVA Systèmes d'Information Vinci Autoroutes
2- PCA PRA Plan de Continuité d'Activité Plan de Reprise d'Activité
3- PCI DSS Payment Card Industry Data Security Standards
4- SEG RES Segmentation Réseaux
5- ECM Enterprise Content Management
Gouvernance de scénarios de programmes de transformation SI
Management des ressources de la cellule PMO via recrutement de CPs
Conduite du changement par processus (Demande, Cycle de Vie Projet, Habilitation, Production)
Capitalisation des bonnes pratiques

AXA GROUP SOLUTIONS | Secteur Finance 2009-2010 (9 mois en forfait)
• Contexte du projet :
MANAGER PMO en charge de la gouvernance opérationnelle OTOBOS (On Time On Budget On Scope) au sein de AGS IT Operations Supply Department Paris France | AGS Offshoring Bangalore Inde

• Rôle exercé :
CPM Corporate Performance Management en délivrant la cartographie des processus orientés client (meilleur business model sur six capacités : change, sourcing, people, performance, risk, governance / alignement vers la convergence business technologies : plan, model, manage, measure)

Gouvernance du SI par l'agilité d'un bus de services ESB (Enterprise Service Bus) via les solutions Open Source SOA Petals Link

Architecture de médiation SOA (Service Oriented Architecture) avec une topologie ESB inter-connectée sur trois entités Infrastructures offshoring mutualisées - Web solutions - Finances

Focus sur l'assurance qualité via Six Sigma (maturity model) et CIPs (continuous improvement plans)

KSF Key Success Factor via ARIBA, IDS SCHEER, CITICUS, SOX, SAP & MS SHAREPOINT key process user sur AXA Way redefining / standards

AIR LIQUIDE WELDING | Secteur Énergie 2009 (6 mois en forfait)
• Contexte du projet :
MANAGER PMO en charge de l’intégration d’un workflow HSE Health Safety Environment au sein du SI système d’information ALW

• Rôle exercé :
BPA / BPM Business Process Analysis / Business Process Management via la méthodologie européenne OSSAD Office Support Systems Analysis Design et Workey tool de C-LOG International (IS agility: modelling, generating, affecting, delivering)

MASE 2009 Manuel Amélioration Sécurité Entreprises / Référentiel HSE 2009

NUMERICABLE COMPLETEL | Secteur Télécoms 2008 (3 mois en forfait)
• Contexte du projet :
MANAGER PMO (Project Management Office) en charge de l’audit sur l’organisation de deux projets majeurs

• Rôle exercé :
ADECCO projet voix (IP Telephony ToIP / VoIP) / 1825 sites (marché privé) / technologie voix (NGN Factory) de bout en bout sur un backbone propriétaire fibre optique

SDIS 77 projet data (IP VPN MPLS / IPSec) / 67 sites (marché public) / technologie data (IP VPN Factory) de bout en bout sur une DSP délégation de service public propriétaire fibre optique (Semafor 77)

KSF Key Success Factor via IP LABEL NEWTEST Tiers de Confiance de l’Univers Numérique

ORANGE BUSINESS SERVICES | Secteur Télécoms 2006-2008 (24 mois en forfait)
• Contexte du projet :
MANAGER PMO (Program Management Office) OSBU Outsourcing Services Business Unit en charge de la gouvernance opérationnelle en établissant le lien entre le management projet / programme & les opérations business sur l’alliance de comptes internationaux : BULL, SCHNEIDER ELECTRIC / CAPGEMINI, BNP PARIBAS / BNL, ST MICROELECTRONICS / INTEL, ALTRIA GROUP

• Rôle exercé :
BSM Business Service Management avec SMIS Service Management Information System pour une consultation de relation des SMART KPIs (Specific Measurable Achievable Relevant and Time-based Key Performance Indicators) sur la profitabilité de l’impact business de CEM Customer Experience Management (business scorecards matrix)

BPM Business Performance Management (intégration, qualité, planification) & Management de risques (identification, analyse, prévention) pour des solutions outsourcing (designing, due diligence, vendor management, transformation : transition - migration, reversibility, teaming)

Day to day avec mise à jour d’une vison de soin professionnel sur avancement des lots de travaux : planification, reporting, tableaux de bord

Consolidation des informations issues des différents chantiers (comités de pilotage, revues d’affaire)

KSF Key Success Factor via SATMETRIX Tiers de Confiance sur la Loyauté de la Satisfaction Client

COMPLETEL SAS | Secteur Télécoms 2006 (3 mois en SSII)
• Contexte du projet :
MANAGER INFRASTRUCTURE TIC en charge de l’audit sur la rationalisation des services voix (TDMoIP versus VoIP) pour le projet de standardisation de l’offre opérateur sur un backbone fibre optique propriétaire

FRANCE TELECOM R&D | Secteur Télécoms 2005 (3 mois en SSII)
• Contexte du projet :
ARCHITECTE RESEAU VoIP (Voice over IP) en charge de la définition de l’une des trois architectures distinctes des constructeurs AVAYA, CISCO, GENESYS (ALCATEL) pour les solutions de contact center de conception modulaire sécurisée

ALCATEL BUSINESS SYSTEMS FRANCE | Secteur Télécoms 2004-2005 (9 mois en SSII)
• Contexte du projet :
MANAGER PROJET RESEAU en charge du support pour le projet VoWLAN (Voice over WLAN) d’une solution convergente Voice-Data sécurisée basée sur une unique infrastructure IP AIRESPACE avec l’OmniPCX Enterprise ALCATEL (OXE) et des terminaux SPECTRALINK

HEWLETT PACKARD FRANCE | Secteur Construction Informatique 2001-2003 (18 mois en SSII)
• Contexte du projet :
INGENIEUR SUPPORT RESEAU en charge du management & supervision des réseaux sur des solutions HP, CISCO, CHECKPOINT…

FRANCE TELECOM TRANSPAC | Secteur Télécoms 2000-2001 (12 mois en SSII)
• Contexte du projet :
MANAGER SERVICE CLIENT en charge du management de portfolio projets réseau pour l’optimisation de la performance du trafic

HEWLETT PACKARD FRANCE | Secteur Construction Informatique 2000 (6 mois en SSII)
• Contexte du projet :
INGENIEUR SUPPORT SYSTEME en charge du management & supervision des systèmes sur des solutions HP (HP UNIX ORACLE SAP)

MICROSOFT FRANCE | Secteur Edition Logicielle 1999 (3 mois en SSII)
• Contexte du projet :
INGENIEUR D’ETUDES en charge du Support Technique Premier & Priorité Client sur l’Operating System Windows NT

XEROX FRANCE | Secteur Gestion Électronique Document 1988-1996 (8 ans)
TECHNICIEN SERVICES SYSTEME & RESEAU en charge du support, installation & maintenance des solutions bureautique XEROX