François - Consultant NC

Expérience professionnelle

Years Roles, Responsibilities & Achievements
2019 - Current

IPlayMe2 Inc

Technology Sweeper
CEO Advisor Achievements
✔ Raised infrastructure reliability & resiliency
✔ Organized devp sprints (agile technlogy)
✔ Priorities scheduling
✔ Powershell development
✔ Testing app

Responsibilities
✔ Deliver “state of the art” services
✔ Strategic decisions about security, development, choice of tools,
✔ Close Link with Business stakeholders
✔ Selection of colleagues

2017- 2019

Daoust

IcT Manager Achievements
✔ Raise general Customer Satisfaction (quarterly corporate review)
✔ Renegotiation of the Telecom supplier contract
✔ Change of 80% of the infrastructure (Servers & Computers)
✔ Powershell ETL development between HRWeb Mpleo software and ActiveDirectory to handle full automatic life cycle of Users & Computers.
✔ PowerShell Devlp libraries to speed up work of ServiceDesk Team
✔ Opening/Move of 20 Offices keeping IcT Team alike.

Responsibilities
✔ Deliver “state of the art” services
✔ Strategic decisions about storage, network, servers, support applications
✔ Close Link with Business stakeholders
✔ Management of the Service Desk Team
✔ DRP Project Management
✔ Management of the complete infrastructure (Servers, Network, Printers Computers)

2012-2017

Total

Senior Service Delivery Mgr Achievements
✔ Support to GEDT (Infrastructure and Users)
✔ Optimization of processes
✔ Microsoft Infra Mgt, Audit Infrastructure, IT Master Plan redaction
✔ Procurement advice & negotiation
Responsibilities
✔ Deliver “state of the art” services
✔ Managed to enhance the service quality towards Users.
✔ Developed Tools to grab essential information from Servers nd workstations, linked to the Meridian Software (BlueCioelo cie).
Responsibilities
✔ Provide support to Users (intl) and team in order to keep SLA on track and deliver state of the art services

2010-2012

M-Team

Change mgr

SLA Automation Achievements (Change Mgr)
✔ Managed to reduce the interruptions resulting of wrong schedules changes or not enough mature changes by 15%.
✔ Reduced the administrative tasks by writing a state of the art Office VBA application to manage outlook, word and excel operations. 40% saved time to act as real Change Manager.
✔ Enabled BI analysis by using a SQL cube.
Responsibilities (Change Mgr)
✔ Provide and maintain a unified hierarchical approach to IT Operational Change and Release Management processes
✔ Chair the CAB (Change advisory Board) and CCB (Change Control Board) process

Achievements (SLA)
✔ Saved 10 days /month(1/2 fte) & managed to have 100% results accuracy
✔ Delivered a complete documentation of the process and DB
Responsibilities (SLA)
✔ Microsoft BI (SQL 2008 / ETL / Reporting Services) Design and development + technical documentation.
✔ Creation of ETL based on Excel 2010 vba + SQL 2008 stored procedures

2006-2009
Groupe Bruxelles Lambert / Ergon Capital Partners


IT Manager




2006-2009
Groupe Bruxelles Lambert / Ergon Capital Partners

IT Manager Achievements
✔ Audited of the AS-IS situation and presented to board of directors.
✔ Implemented the audit, implemented Windows 2003 & 2008 solution with hyper-V on HP blade center servers with redundancy.
✔ Managed the whole MS Windows and Blackberry infrastructure.
✔ Implemented the security through Watchguard technology.
✔ Organized the support for the 45 employees and top management
✔ Created the GPO's for the complete organization.
✔ Provided documentation to handle a easy transition period for my successor.
Responsibilities
✔ IT Management & Operations
✔ Advice the company on IT Services, IT organization and standardization.
✔ Procurement of the outsourced services & suppliers.
✔ People Management
✔ Budget Management (>0,7M€)

Ad-hoc consultant 07/2002 –

Atraxis Group, 09/2000 - 06/2002
International Engineering Manager, 06/2001- 06/2002
Worldwide Strategic choices and orientation for Wintel OS platforms and any linked products; Alignment Process Engineering; Tools and Methods standardization. Part time outside Belgium (Switzerland/South-Africa/USA/Emirates).
Design and implementation of International structure with Service objective level.
Server & Client Engineering Manager, 04/2001 - 05/2001 :5 Teams of 17 engineers supporting Wintel servers (100) & Pc’s (3.500). Active collaboration in the bidding process. Migration NT 4.0 -> Windows 2000 Server. Responsible for Help Desk teams., budget elaboration, follow-up & review, annual evaluation of teams.
Server Engineering Manager, 09/2000 - 03/2001 : 4 Teams of 13 engineers supporting Wintel servers (90) in the transport related industries with EBIT objective. Responsible for Service Desk & Help desks teams, budget prevision, annual evaluation of teams.

GIB Group, NT Supervisor, 08/1998-12/1999. Managing a team of 8 systems engineers using NT servers (45) in the volume-retailing sector, with a turnover and profitability objective. Migration NT 3.51 -> NT 4.0 Application for Disaster Recovery Plan. Responsible for Help desks teams, budget elaboration, follow-up & review, annual evaluation of teams.
Reorganisation of Teams with Service minded focus

Consultant/Interim Manager, 1998. Analysis & Development of a management software for a Fitness room with remote access to the network via the ISDN, using ACCESS 97 to generate reports, manager of a Team of 10 fitness instructors. Various consulting missions in companies (i.e.: Coca-Cola); installation of NT networks.
European Commission – DGXXI,(Customs Directorate). Project and development Manager 1993-1997 (Clipper). Multilingual applications (customs) installed throughout Europe.

Softwork S.C. 1989-2000 As a company Manager, I place my experience at the service of companies in order to achieve and implement the most reliable solutions in terms of office automation. I am involved both upstream (analysis, invitations to tender, consultancy,) and downstream, (auditing existing situations), and in management applications on local PC networks.

Pierre Van Deuren S.A, 1986-1989. Application analyst then Project Manager (3 analyst developers). Applications developed in Clipper & Turbo Pascal in a NOVELL environment. Creation of a stock management application in Microsoft Cobol.

Atraxis Group

Business continuity plan (Sabena Technics, Snecma)
EDS – ATX merging project (Wintel part)
SN Failing project (IT, Wintel part)
Cost Analysis project
Bidding project
People Hiring
Budget prevision
Team evaluation
Industrialization of repetitive tasks (via scripting)
Standardization of requests (via forms & rules)
Alignment of software & processes
Security issues
Support account Managers in customers premises to sell our offers
Splitting into 4 teams (Server/Lotus Domino/Administrative Tasks/CA TNG frame work (ei CA Advanced Help Desk same as Remedy Service Desk)
Migration NT 4.0 -> Windows 2000 Server


GIB
Application for Disaster Recovery Plan
People Hiring
Budget prevision
Team evaluation
Industrialization of repetitive tasks (via scripting)
Standardization of requests (via forms & rules)
Alignment of software & processes
Security issues
Migration NT 3.51 -> NT 4.0
Support account Managers in customers premises to sell our offers