Abderrahim - Formateur CISCO

PROFESSIONAL EXPERIENCE

04/11 – 04/14 Advanced Electronic Company – Riyadh, KSA
Senior network engineer
I am a resident engineer at RSAF (Royal Saudi Air Force). I work on a service provider size network in
which I had the opportunity to implement and troubleshoot technologies such as: • Cisco IP telephony • MPLS VPN • Multicast IP • Cisco ASR 9k & 1k

07/03 – 04/11 New Horizons – Riyadh, KSA
Network product manager
I specialised in teaching Cisco and Juniper courses. My management tasks include: instructors
development, hardware maintenance, and course scheduling. My hands-on experience include different
projects such as implementing and maintaining VoIP with Call Manager and security projects(ASA
firewall) for organizations such as ministry of social affairs and petroleum affairs.

03/02 – 02/03 NetlogicConsulting – London, UK
IT Consultant
I was responsible for developing course material for computer training, teach Cisco courses, and
administrating Cisco equipment, by testing, configuring and designing networks. I delivered Cisco
courses to students from different background, preparing them for certifications. • Teaching Cisco certification courses • Responsible for Cisco equipment administration and maintenance • Developing Cisco voice specialization course material

02/01 – 08/01 Logica – Brussels, Belgium
Network engineer
I supported data communication between European member states and the European Commission’s
central database. My tasks are divided between managing and troubleshooting WAN protocols, client
applications and proprietary network products of the European commission as well as being involved in
the creation of user guides. • Configuring and troubleshooting ISDN Terminal Adapter. • Configuring and troubleshooting modems referring to log files when necessary. • Knowledge of configuring DCE and DTE X25/Frame relay routers. • Configuring TCP/IP clients’ settings and checking network connectivity.

06/00 – 09/00 Hewlett Packard – Stuttgart, Germany
Technical support engineer
Part of a multinational team of 20 agents, giving help to internal users via phone and emails in English
or French. Dealing with messaging issues for a server migration project. Configuring client’s software
and network connection for migration to an Exchange server. • MS Outlook 98/2000.Troubleshooting and configuring profiles. • Administration of Microsoft Exchange • Troubleshooting LAN. Checking network connectivity and settings.

08/99 – 02/00 Serco Ltd. – Rome, Italy
Technical Support Engineer.
I provided first point of contact to senior management of the European Space Agency via phone, fax and
e-mail. Solving and log queries, referring, where necessary, to the appropriate support group, while
maintaining user satisfaction and adhering to higher management and client Service Level Agreement. • MS Office 97.Troubleshooting basic software errors • Windows NT. Administering accounts, updating applications.

• Configurer une solution de Voix sur IP avec gateways

• Implementer une solution MPLS VPN dans un réseau comprenant Catalyst 6509 et ASR9k &1k

• Implementer une solution IP telephony comprenant Communication manager avec Gatekeepers et
gateways et SIP trunks.

• Configurer des SIP trunks pour communiquer avec le fournisseur d’access

• Développer des supports de cours Voix sur IP

• Formateur Cisco et Juniper
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