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Photo de Mourad, Consultant DELL

Mourad Consultant DELL

CV n°170921M005
Compétences techniques
Études et formations

Education  1980-1981 to 1985-1986 Primary School

 1986-1987 to 1993-1994 Secondary School of Ali Belhouane - Sfax

 1995-1996 to 99-2000 FSEGS

Degree of Computer Science (Management of Information System) from FSEGS (Tunisia)
Employment History
February 2017 – Now (8 months)
General Manager Infotech Consulting Services (ICS)

February 2016 – January 2017 (1 Year)
Deputy General Manager TVSoft Consult

June 2015 – Present (9 months)
IT Supervisor MENA – North Weatherford
Tunisia, Algeria, Morocco & Mauritania

January 2009 – June 2015 (6 years 4 months)
IT Supervisor Weatherford
September 2005 – January 2009 (3 years 5 months)
Project Manager (Deputy IT Manager) CitiBank
January 2002 – September 2005 (3 years 9 months)
Business Information Security Officer CitiBank
Skills & Certifications

 Windows 7: Installation and configuration of the Microsoft client Windows 7
 ITIL V3 Foundation:
Score: 92 % (Certified)
 InterconnectingCisco Networking Devices Part 1 (ICND1) \ Part 2 (ICND2)
 MSCA Windows Server 2012 (Certified)
 IT induction in Dubai (2009)
 Project Management (Johensburg 2008): SDLC

Technology Control and compliance workshop (Dubai 2006)
 Microsoft SQL Server 2000 administration and support.
 Information security Risk management in Citigroup (London 2003)
 First Aid & Fire Fighting
 Influential Presentations
 Weatherford Health & Safety Induction
 Train the Trainer
 MDP (Management Development Program)
 SDP (Supervisory Development program)
 Initialization to SharePoint

Expériences professionnelles

Employment Experience
February 2017 – Now (8 months)
General Manager Infotech Consulting Services (ICS)

Supervise and control all strategic and business aspects of the company, develop and implement a strategic plan to advance the company’s vision, mission, strategies and objectives and to promote revenue, profitability and growth as an organization

Duties include:
• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
• Make high-quality investing decisions to advance the business and increase profits
• Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
• Review financial and non-financial reports to devise solutions or improvements
• Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
• Maintain a deep knowledge of the markets and industry of the company
February 2016 – Present (11 months)
Deputy General Manager TVSoft Consult

I Work with IT Head and business heads to plan for infrastructure needs of the organization in line with current and future business requirements. Lead, strategic technology initiatives to build and maintain IT Operations across operating sites. Should have ability to communicate effectively with non-technical and technical staff and perform tasks in a team as well as independently. Ability to handle multiple projects and meet deadlines and have good troubleshooting skills, and a problem solving approach.

Duties include:
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
• Manage Infor and Sage and their related applications and Infrastructure
• Supervise information system, communications network and captive Data center
• Project Management of new ERP/CRM/Application development/infrastructure initiatives
• Coordinate department heads and manufacturing representatives to exchange information, present new approaches, and to discuss equipment/system changes
• Provide technological guidance within the organization
• Assess and anticipate technology projects and recommend appropriate action and resources
• Manages the day-to-day operations of the information technology department including direct staff
• Supervise recruitment, development, retention, and organization of all IT staff in accordance with the company budgetary objectives and personnel policies
• Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation
• Oversee Internet and computer operations
• Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department
• Propose hardware/software solutions to accomplish the company's business objectives
• Develop and maintain an appropriate IT organizational structure that supports the needs of the business
• Establish IT departmental goals, objectives, and operating procedures
• Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development
• Develop business case justifications and cost/benefit analysis for IT spending and initiatives.

June 2015 – February 2016 (9 months)
IT Supervisor MENA – North Weatherford
Tunisia, Algeria, Morocco & Mauritania
Management of the Technology infrastructure and applications support for the 4 North Africa countries, manage and coordinate the technology strategy, projects, financial planning, people and talent management, quality, service, vendors, problems, investigations and controls.
Duties include:
• Supervision of overall MENA North IT operation
• Relationship Management with Business Heads and business Senior Management Team
• Escalation point for all items relating to information technology for the MENA North
• Financial understanding and interface for all technology costs relevant to the various countries
• Strategy and guide lines for the MENA North countries
• Supervision of Remedy Force (Incident Management Tool) queue monitoring for MENA North
• Management of IT infrastructure project
• Management of Microsoft based Files and print Server
• Managing security, Integrity, availability and monitoring of the data communications
• network/System & Storage through Solarwinds
• Network router installation, configuration and troubleshooting of leased circuits
• Maintenance of file and print servers including backups using standard process and tools.
• Management and troubleshooting of structured cabling systems, active network, core/edge devices and wireless access point
• Coordinate with vendors for structured cabling design and implementation
• Cisco router installation and configuration over a leased circuits, IPVPN and DMVPN.
• Document operating procedures for installation, configuration, use and maintenance of network
• related hardware, software and service for use by all PC Techs.
• Administer AMC for network/System support, services or products
• Ensure compliance with corporate / regional IT policies and practices.

January 2009 – June 2015 (6 years 6 months)
IT Supervisor Weatherford
As an experienced IT Supervisor, I managed Technology Infrastructure involving Projects, People, Financials and Budget, Information Security, Procedure and Policies. This was very interesting change in my career and full of challenges and overall responsibility, during this assignment some major achievements
Duties include:
• Involved in the policy and procedure making in the IT department at large.
• Coordinate and communicate with the vendors of the company
Recommend purchase of new equipment and replacement parts on case basis.
• Create and maintain internal group procedure documents.
• Create and maintain policy and procedure documents for auditing purposes.
• SLA management for the IT department.
• Managing security, integrity, availability and monitoring of the data communications.
• Network / Systems & Storage through Solarwinds.
• Focal point for any large scale Office relocations.
• Relocation with the zero operational downtime.
• Management of IT Infrastructure Projects.
• Management of Microsoft based File and Print Servers.
• Management and troubleshooting of structured cabling systems,
• active network,core/edge devices and wireless access points.
• Cisco Router/Switches & Wireless access points installation and configuration over leased circuit, frame relay, IPVPN and DMVPN.
• Design, planning and implementation of network infrastructure projects in the region.
• Network Cabling management and documentation
• Installation and configuration, troubleshooting, and maintenance of computer desktops, laptops and software, BlackBerry devices, associated printers and peripherals, network access, and network client software such as email.
• Providing regular updates on the MENA IT SharePoint portal to promote transparency and sharing of knowledge with the IT team at large.
• Installation and configuration of software such as PDF, Project, Visio, AutoCAD, etc..
• Processing of support related SCSM tickets on timely basis.
• Installation and configuration of Weatherford proprietary applications such as Orbits, Hyperion, JDE, Sage, RAMS, etc.
• Design, planning and implementation of network infrastructure projects in the region.
September 2005 – January 2009 (3 years 5 months)
Project Manager (Deputy IT Manager) CitiBank
I managed to partner with business on all technology related activities, delivered all business and customer asks, and acted as the primary liaison between business and the global technology development and support teams, to ensure all business requirements are understood and implemented as per client’s expectations.
Duties include:
• Full understanding of technology requirements across the region(MENA) relating to Network Infrastructure, Distributed Computing and Voice, Customer services for both Operational and engineering related aspects.
• Escalation point for all items relating to IT for the country.
• Continued review of costs structures ensuring a continual cost reduction of technology.
• Manage all Technology Infrastructure project, initiatives or requests.
• Manage country IT financials and keep them under control.
• Manage IT resources to ensure that problem management through to resolution of any local Technology Infrastructure issue is addressed properly.
• Ensure maintenance of LAN, Network facilities, Network equipment, systems, server administrations or any Technology Infrastructure component including Standard Operating Environment.
• Build good working relationships with the users, colleagues and different regional groups.
• Taking personal responsibility for problem management through to resolution of any local Technology Infrastructure issues.
• To get involved in the implementation of all Technology Infrastructure project, initiatives or requests as needed or requested at the management level.
• Many applications and infrastructure components were we implemented, upgraded and/or replaced.
• Regionalized many of the banking systems (IBBS and CitiDocs) into global data centers
• Implementation of a new Banking System (Flexcube) Centralized core activities to improve productivity and resilience
• Automate some processes within business operations, human resources and credit units.
• Represented Citibank in the steering committee hosted by the Central Bank of Tunisia to implement the country wide Electronic Cheque Clearing project, where I played a major role in the whole process from defining requirements, preparing BRD, evaluation and selecting vendor.
January 2002 – September 2005 (3 years 9 months)
Business Information Security Officer - CitiBank
Reporting to the Senior Country Operation Officer I was responsible to ensure a full compliance to the information Technology Policies and Standards
Duties include:
• Ensure that information security policies, standards and best practices are adhered to the global policies and standards.
• Perform annual information security risk assessment covering all systems, applications processes and records of the bank to ensure all risks have been addressed, and that enough controls are in place to mitigate the risks related to the use of IT.
• Conduct IT audit
Career and Challenges
Work towards designing and implementing “Productivity Project” with business
Process automation to replace some manual process
Personal Training
Resolution of 90% of tickets within the proposed SLA
Cost saving initiatives (Identify and implement opportunities to reduce costs)
Business Support
Maintain strong relationships with business areas that I am involved with
Work proactively to identify opportunities to improve business results for those business areas that I support.
Be recognized by the business areas that I support as a value added partner.
Excellent hands on management & communication skills.
Able to communicate and present confidently clearly and expressively.
Accustomed to working with senior management.
Able to think laterally to create options and solutions.
Skilled negotiator, with proven experience in multinational environment.
Understand contestant contributions and strategies.
Develop and maintain competitor capability matrix.
Maintaining good working relationships with all internal and external customers.
Organization & Planning.
Create a positive Work Environment.
Good Communications & Leadership.
Respect the company Policies & Procedures.
Commitment to QHSSE.