Benoit - Consultant CRM

Business Process Manager Resource Planning

Business Purpose:

• Supporting, co-coordinating and driving initiatives and knowledge throughout Transcom, through evaluation, business and data analysis
• Developing and heading the governance structure for the assigned process areas
• Redesigning and setting up businesses, organisational functions, and contributing to system processes or business processes related to BST (Business Support Team)
• Giving training sessions in assigned areas, preparing the trainers, creating the training concepts and/or material
• Working on assigned projects or in the assigned business structure by supporting the local BST organization
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• Ensuring the development and improvement of structure, co-ordination, documentation and communication related to assigned processes.

Objectives:

The primary objective was to achieve a highly cost effective and stable structure with a best practice business process and approaches enabling highly efficient and accountable operations. This has been achieved by:

o Being the global Planning, Reporting & Billing process owner
o Maintaining and set global Planning, Reporting & Billing process standards
o Managing the established business process governance forums/setup
o To analyse, document, govern and develop processes in line with Transcom strategy and to support their implementation
o To evaluate and deliver analyses to justify implementation or redesign of Transcom processes and projects within agreed timescales and budget
o To own, develop and maintain training concept and material for assigned areas of the main processes for the BST or related systems
o To support Transcom BSTs with standards, tools and knowledge
o To suggest proactive and new development ideas and to give full support on all agreed projects within the company
o To provide ongoing support to Transcom Operations and act as an analyst of processes, systems, benchmarks, and to perform training, when needed, in order to secure ongoing improvements
o To support other team members with their respective assignments
o To always meet or exceed commitments when engaged in projects
o To identify value-added opportunities to increase client revenues and work with marketing in their implementation
o To support the development of win-win client solutions

EAME Senior Siebel CRM Business Analyst

Business Purpose:
As a customer focused IT professional, the Senior CRM Business Analyst acts as an internal business customer key point of contact within IT. Responsible for articulating customer requirements within IT the role requires assessing the process changes and measuring the impacts on the European CRM project. The Customer Service, Sales and Marketing project implies that the Business analyst owns the different processes to be reviewed and implemented in the CRM solution (Siebel 7.7).

EAME Siebel Consultant at Global Services

Working on several large customers deployments (Bouyghes Telecom, France Telecom, T-Mobile, Banco de Santander) as Technical Account Manager and Lead Consultant on the Siebel implementation and integration

Business Analyst VPN