Mohamed Jamil - Consultant BSCS

Expérience professionnelle

BSCS SOLUTION ARCHITECT
01/2019 to Current

DELOITTE - TUNISIE TELECOM | Tunis City, Tunisia
Project: BSCS ADM 2019 project for TUNISIE TELECOM / Central department of information systems.
• Technical delivery management from feasibility study to actual implementation for new products and services being introduced by Operator’s Business Teams taking into consideration existing system capabilities and service performance and quality assurance.
• Demand and delivery management for solutions involving BSCS ixR2 system environment.
• Revamping the existing Webservices platform to new micro-services and container driven solutions exposed to operator’s backends and frontends.
• Leading kick off meetings and requirement gathering with business owners.
• Doing the feasibility study of the new requirement from operator’s business owners based on product description document.
• Supporting E2E solution design with multiple vendors and multiple front and back ends.
• Integration with existing network element and Service Bus (IBM Service Bus) and different backends and channels (Mobile App, Portal, USSD, SMS, Emailing, PUSH).
• Offers and services change requests design for different markets: GSM, Landline, VOIP, Cloud, IoT, Social Partners.
• Supporting Data Warehouse (DWH) department to build queries for periodic extractions, Business KPIs and decisional Dashboards implementations.
• Installation and Configuration of Report Server Platform and building on demand reports for business monitoring.
• Supporting Revenue Assurance (RA) department to implement reconciliation of subscriber’s profile between different network elements and BSCS database information.
• Aligning new solutions with the respective department strategy and roadmap.
• Improving customer experience providing flexible and time to market deliverables.
• Service delivery quality insurance, efforts and timelines negotiation and optimization.
• Ensuring BSCS related solutions implementation within timelines and coordination between multiple vendors and departments.
• Guiding UAT teams to perform IT and business test cases.
• Following the resolution of UAT bugs between testing and development teams.
• Integration with Digital and VAS channels to provide customized services from BSCS features.
• Troubleshooting and Root Cause Analysis for reported production bugs.
• Improving existing process and applications performance and raising recommendations for Technology planning (Mobile Number Portability, Dunning process, provisionning, Pre-billing batches, On-demand batches)
• Approving changes and production deployment with Change Approval Board (CAB) committee.
• Planning and coordination of production deployment with operations team.
• Post deployment sanity checks assurance and bug reporting.
• Troubleshooting functional and technical issues and defect management with multiple vendors.
• Reporting project issues and proposing recommendations to the steering committee.
• Delivering High level design documents and technology guidelines.
• Validating designed solution with the enterprise architecture committee.
• Responsible for developing cost analyses, design considerations and delivery macro-planning.
• Reporting to project managers and Operator’s planning teams.
• Helping to improve the operator’s internal team skills and knowledge transfer.
• Designing Microservices based solutions with POC achieved:
 Microservice architecture: OpenShift, Spring Security, Zuul, Micrometer, Hystrix, Keyloak, OpenApi.
 Containers Orchestration: Git, Jenkins, Nexus, Docker, Kubernetes.
 Open Source frameworks (Kafka, Bucket4j, Spring Boot, Spring Data, Spring Core, Spring Web, Zuul , Hazelcast, Ribbon.
 Log and tracing frameworks: Elasticsearch, Logstash, Kibana.
 Testing frameworks: TDD Unittest, BDD Cucumber, Sonar.
• Technical Architecture components:
 Ericsson BSCS ix R2
 Ericsson Multi Mediation EMA
 Digital Route Mediation Zone
 IBM Service Bus
 OpenText Stream Serve


BSS SOLUTION ARCHITECT
11/2017 to 12/2018

DIYAR UNITED COMPANY - OOREDOO KUWAIT | Kuwait City, Kuwait
Project: Diyar 2017 ADM project for Ooredoo Kuwait / ADM department: An extension of the previous work experience.
• Ensuring E2E solutions implementation within timelines and coordination between multiple vendors and departments.
• Service delivery quality insurance, efforts and timelines optimization and customer experience improvement.
• Handling change requests (CR) and Business as Usual (BAU) lifecycle from requirement analysis to actual deployment in production environment.

• Coordination of changes deployment with different operational teams.
• Change requests lifecycle and defect management using JIRA tool.
• Providing Time to Market implementation (TTM) patterns for Business as usual change requests.
• Expertise on Ericsson Charging & Billing in One the end-to-end real-time convergent business support system.
• Aligning solutions with IT transformation architecture.
• Supporting Siebel CRM implementation providing the APIs from BSCS system.
• Supporting charging and billing needs for all market segments: residential and corporate subscribers
• Perform functional and data mapping of multiple legacy systems (ERP, CRM, Data warehouse) and BSCS.
• Leading Roaming wholesales Change requests implementations.
• Integration with digital channels (Mobile Application, Push Notifications, Portal).
• Building CVM (Customer Value Management) promotions and programs.
• Swap project from Stream Serve to LAGRANGE bill printing solution.
• Swap project from Comptel instant Link to Ericsson EDA provisionning system.
• Building E2E solutions based on the existing Technical Architecture components:
 Ericsson CBiO 18– Convergent Billing system.
 Ericsson Mobile Broadband Charging CS5 – Charging system.
 Ericsson Multi Mediation EMM – Mediation platform.
 Ericsson Subscription Manager (ESM) – Subscription lifecycle management.
 Ericsson OLM – Online Mediation system.
 Comptel Instant Link 8 / Ericsson Dynamic Activation (EDA) – Provisioning systems.
 Open Code Network Browser – USSD browser
 Open Code Etopup – Topup application
 Oracle OSB - Enterprise Service Bus.
 Siebel CRM - Retail Access System implementation for Ooredoo Kuwait.
 Oracle ERP.
 NMS - Number management system.
 4GTSS NPG - Number portability system.
 Informatica ETL tool.
 Teradata business analytics

BSS SOLUTION ARCHITECT
11/2015 to 10/2017

HUAWEI TECHNOLOGIES - OOREDOO KUWAIT | Kuwait City, Kuwait
Project: Huawei FMO 2015 project for Ooredoo Kuwait / ADM department, a pilot managed services project.
• Ensuring E2E BSS solutions implementation within timelines with alignment with existing architecture and BSS nodes.
• Service delivery quality insurance.
• Supporting due diligence phase at the project startup.
• Participating in building new process for demand and delivery management in Ooredoo Kuwait.
• Providing templates for CR documents: Product description document PDD, Blue Print BP, E2E HLD, Test cases document, Deployment plan, Method of procedure MOP, ADM CR register, Risk Assessment, RACI matrix.
• Handling change requests and Business as Usual from requirement gathering to actual deployment in production environment.
• Requirement clarification and analysis with business stakeholders.
• Providing feasibility feedbacks (FSR).
• Validation of technical design documents and scope clarification.
• Leading technical meetings with customer and multiple vendors.
• Solution blueprint documents build.
• E2E High level design documents delivery.
• Design documents review and validation.
• Effort and timelines estimation and negotiation.
• SIT test results validation.
• Providing technical support for UAT team to achieve business testing scenarios.
• Pre-production environment maintenance and test number pool management.
• Defect resolution follow with Business UAT and ADM teams.
• Change request UAT sign off and closure.
• Building deployment plans for complex change requests.
• Change planning and deployment approval with Change Approval Board.

SENIOR UAT CONSULTANT
02/2015 to 10/2015

ITSERV - TUNISIE TELECOM | Tunis City, Tunisia
Project: Change request UAT (User Acceptance Testing) testing, part of Quality Assurance Department.
• Validation of deliveries in relation with BSCS iX R2 kernel (billing, rating, provisionning, cms , customer care center ), mediation and BSCS non-kernel processes and applications.
• Test scenarios definition and execution.
• Building test plans and test cases (functional, integration and performance tests).
• Supporting E2E testing for multi-platforms, multi-vendor change requests.
• Checking deliveries prerequisites and packaging.
• Test environment maintenance and sanity check.
• Configuring test environments for rating, billing, cms, customer center, provisionning and mediation.
• Building UAT testing document template and guidelines.
• Enriching the technical solution design for new services and products.
• Validation of new products launched by the operator: offers, services, promotions and incentives, markets.
• Validation of deliveries related to backend process: dunning, number portability, pre-billing batchs, on demand batchs, web services, payment.
• Defects assignment and resolution follow up.
• Defects categorization and reporting.
• Delivering UAT testing reports.
• Coordination which concerned owners for the validation of deliveries (Marketing, Sales, Roaming, Interconnect, Operation, Customer service center).
• Test cases validation with business owners before production deployments.
• Preparing Test suites for BSCS full shipment project.