David - Chef de projet WINDOWS

1996–Present STARFLEET TECHNOLOGIES Consultant 11/2017–05/2018 WELLS FARGO BANK IT Specialist I was in charge of the entire Paris site and its fifty employees.
My mission was to interface the users and the support team at Headquarters in London, as well as the different teams in the IT infrastructure.
I was in charge of the day-to-day management of the daily equipment checklist and incident tracking. I was also in charge of the relationship with various IT suppliers.
The various projects have included integrating the GE Capital team into Wells Fargo France CDF, retrieving data from GE's infrastructure, deploying new hardware, and devising specific local projects such as implementation. Mailera service
 User support SL1/SL2
 Technical writer
 Network administrator
Technical Environnement:
Windows server, Exchange server, Windows 7/10, Skype for Business, Office 2016, Checkpoint Security, RSA 2FA, Cisco unified communications

2016–2017 European Securities and Market Authority (ESMA)
IT HelpDesk Architect
The mission began with the deployment of Windows 10 and the first batch of Surface tablets. I was able to detect and resolve deployment incidents via SCCM.
Then I joined the helpdesk team as Senior Support to fix incidents and formalize them for the next level. I was also in charge of the tests of deployment of new material, to make the technical documentation and to overhaul the technical documents of the Wiki.
I was also in charge of preparing the deployment of the new equipment (Surface Hub, Polycom Skype Business Phones, second wave Surface tablets)
 Outsourcing for TRASYS Belgium
 Helpdesk SL1/SL2
 Technical Writer
 Network Administrator
Technical e nvironnement :
Windows Server, Exchange Server, Skype for Business, Office365, SCCM, MacAfee Security, Altassian JIRA, ITIL, Cisco Unified Communications

2000–Present Institut de Finance Structurée à Paris (IFSP)
Head of Support
 Distributed infrastructure and collaborative work implementation
 CRM developpment and implementation
Technical environnement :
Windows 7/8/10, Office 365, SQL Server

1999–Present CORDIANE
Head of Support
 HelpDesk
 Network infrastructure and collaborative work implementation
 Database administration and Data-Mining
Technical environnement:
Windows Server, Windows 7/8/10, Office 365, SQL Server, Cloud Microsoft, Skype for Business, ToIP Orange

1998–2015 WestFalia Metal France / SERI / DG Industries
Head of Support

 Network infrastructure et collaborative work implementation
 Data protection plan implementation
 ERP developpment and implementation
Technical e nvironnement :
Windows Server, Windows 7/8, IIS+PHP+MySQL, Cloud Microsoft, Skype for Business , 3CX IPBX

2013–2015 Cabinet Jeusset
Head of Support
 Infrastructure reorganization
 Electronic document management and collaborative work implementation
 Data protection plan implementation
Technical environnement :
Windows Server, Office, PolyOffice, RPVA

2013–2014 SafeValley
Chief Technical Officer
 Technical procedure conception
 Incident tracking tool conception and developpment
Technical environnement :
Windows 7 Embedded, SQL Server

2013–2013 EffiBuro
Technical Consultant
 Technical infrastructure reorganization
 Collaborative work implementation
Technical environnement:
Windows 8, Office 365, Skype for Business, Cloud Microsoft

1998–1999 Bouygues Batiment International
Technical head of department

1997–1998 MAG INFO / Groupe Cofinoga Galeries Lafayette,
Project Manager
 Migration project manager
 HelpDesk
 Incident tracking tool developpement

1994–1996 Previous positions
 PA Consulting Group Technical head assistant
 Cap Sesa migration
 IBM Service Helpdesk
 DHL Helpdesk