Alexis - Chef de projet CISCO

Expérience professionnelle

Compagny : Société Génerale
Date: 22/05/2019 to 01/09/2021
Position Held : Senior Unified Collaboration engineer

Mission :
Decommission of all CISCO call manager and migration to Oracle ECB/SBC for APAC region
Implementation of new Skype for Enterprise infrastructure in 2019 version and implementation Teams Collaboration.

Management of Oracle infrastructure (ECB/SBC) and Skype for Enterprise Level 3 support to users
.
Responsibilities occupied:

Senior Unified Collaboration engineer/ Videoconferencing and Skype Support for Enterprise.

Accompaniment of the trades in the choice of solutions, validation environment, coordination deployment, recipe
Evolution of the infrastructure from Skype server 2015 to Skype server 2019
Implementation in the meeting room of a Skype for business solution (HP slice, Polycom trio and Polycom Studio equipment for video conference)
Hardware test and new device approval on Skype for company's experience.
Migration of the fax infrastructure to cloud fax solution Based on Paris requirement
Implementation of Oracle ECB/SBC for the APAC region for all voice routing (Cisco - skype – voice gateway – Iptrade – open trade – SVI )
ECB Interconnection between worldwide region for cost saving purpose and latency reduce
Implementation of SBC DR strategy for backup purpose on critic site (JAPAN – SINGAPORE – HK)
Exploitation of the logs to prevent future issue
Maintenance and Upgrade of all Oracle equipment (SBC/ECB)
Training of the supports

Environment: ORACLE, Skype for Business, Video conferencing CISCO, POLYCOM, HP SLICE, ToIP / VoIP telephony, Iptrade, Opentrade, Lync, Networks, Exchange Messaging 2016, Office 365, Cisco call manager, Skype server control panel 2013/2015,2019, Rightfax, cloud fax,



Compagny : Amundi Asset Management
Date: 02/04/2016 to 10/11/2018
Position Held : Technical Project Manager Skype for Entreprise & Right Fax
Mission :
Implemented and evolved new unified communications solutions and upgraded the Skype for Enterprise infrastructure to Skype for server 2015.

Manage the Skype for Enterprise infrastructure and Level 3 support to users
.
Responsibilities occupied:

Project Manager Unified Communications / Videoconferencing and Skype Support for Enterprise.

Advocacy and Solution Definition (Help and Implementation of Need Expression)
Accompaniment of the trades in the choice of solutions, validation environment, coordination deployment, recipe
Evolution of the infrastructure from Lync 2013 to Skype server 2015, by modifying the existing architecture, namely a single French site to reach three sites worldwide (EMEA - APAC & US).
Implementation of the Skype Softphone part with convergence on the CISCO Ip solution.
Setting up the mobile part of Skype for Business (EWS - BLAckberri process)
Securing the infrastructure via the SKYPE SHIELD solution (external attack blocking - ADFS and mobile device enrollment)
Implementation in the meeting room of a Skype for business solution (PC - Audio - roundtable webcam and polycom video)
Surface hub integration for meeting room using Skype for business solution
Hardware test and new device approval for Skype for company's experience.
In parallel, management and supervision of the infrastructure Right fax (fax from business to custodian)
Prerequisites, project coordination Skype for business
Implementation of a procedure for use and administration
Exploitation of the logs
Maintenance - Configuration - Upgrade
Training of the supports
Technical Assistance 3

Environment: Skype for Business, Video conferencing CISCO TANDBERG (and POLYCOM), ToIP / VoIP telephony, Lync, Networks, Exchange Messaging 2014/2016, Cisco call manager, Skype server control panel 2013/2015, Rightfax



Compagny : Technip
Date: 02/06/2014 au 22/12/2015
Position Held : Technical Project Manager for visio conférences

Mission :

Implementation of new technological solutions in relation to Videoconferences. Videoconferencing management and level 2/3 support for users on IP fixed telephony.

Responsibilities occupied:

IT project manager / videoconferencing and fixed telephony support.
Advocacy and Solution Definition (Help and Implementation of Need Expression)
Accompaniment of the trades in the choice of solutions, validation environment, coordination deployment, recipe
Prerequisites, videoconference project coordination
Configurations and evolutions of new Visio products (Cisco - Tandberg - Polycom)
Creating and managing IP fixed telephony through the Cisco Call Manager (Cisco Product Administration Interface)
Implementation of a procedure for use and administration
Exploitation of the logs
Management and creation of conferences
Setup and administration
Configuration Tandberg Cisco & Polycom Terminals (Codec)
Maintenance - Configuration - Upgrade
Staff training
Level 2/3 Technical Assistance

Environment: CISCO TANDBERG (and POLYCOM) video conferencing, ToIP / VoIP telephony, Lync, Networks, Exchange Messaging 2010, Cisco call manager







Compagny : HOTEL LA France - Brésil
Date: 01/01/2013 au 30/11/2014
Position Held : Network and Telecom Project Manager
Mission :
Audit and architecture of telecom and WIFI networks

Set up a new network, telecom and WIFI infrastructure
Advocacy and Solution Definition (Help and Implementation of Need Expression)
Accompaniment of trades in the choice of solutions, environmental validation, deployment coordination, recipe.
Telecom Infrastructure Deployment Project
Installation study of WiFi terminals
Deployment of new WIFI terminals
Deployment report
Configuration and personalized evolution of the park
Staff training

Environment: telephony ToIP/VoIP, Networks


Compagny : SFR BUSINESS TEAM
Date: 01/03/2012 au 30/12/2012
Position Held : Network Engineer

Mission :

Management and follow-up of incidents related to the offers
Guarantor of equipment evolutions
Level 3/2 incident resolution
VIP support for business management Business Team
Evolution of equipment deploy in customers
Training newcomers in the support
Writing the incident management procedure

Environment: Alcatel-Lucent Telephony, Information System Security, VoIP / VoIP Telephony, Networks, Cisco Call Manager

Compagny : ONE ACCESS
Date: 01/03/2011 au 30/10/2011
Position Held : Network & Voice Engineer Level 3
Mission :
Management of hardware and software evolutions of Operators equipment (routers and gateways).
Management and monitoring of operational incidents related to our equipment.
Level 3 Incident Resolution
Validation of new firmware to be upgraded for carrier routers
training on new developments proposed to customers
Interventions with our customers

Environment: Alcatel-Lucent Telephony, ToIP / VoIP Telephony, Networks



Compagny : BOUYGUES TELECOM
Date: 01/04/2009 au 30/01/2011
Position Held : Network & Voice Engineer
Mission :
PABX Qos and Interconnect on Synchro PBX Offer
Level 2 Incident Resolution
Supervision of Cpe present on site (Cisco & One Access and Thomson)
Upgrade of equipment
Modification of configuration on CPE and client installation (client LAN side)
Debug Isdn & sip
Debug T-38 ( fax)
Setting up a diagnosis for Front and Back on Qos PBX incident management
Test of the new One Access firmwares in a model
Employee training on the One Access part in the diagnosis and resolution of incidents
Qos PBX Technical Support

Environment: Qos PBX - Alcatel-Lucent Telephony, Information System Security, ToIP / VoIP Telephony, Networks, Cisco Call Manage




Compagny : HGT TELECOM - KELCOM
Date: 01/05/2005 au 31/02/2009
Position Held : Network Administrator

Mission :
Installation of a Call Center in France and abroad
Assembly of central units
Establishment of a local network for IP telephony and IT.
User training
User support
Computer Asset Management via Cisco Router
Access blocking software
TOIP Technical Support

Environment: Cisco, Alcatel-Lucent Telephony, Information System Security, ToIP / VoIP Telephony, Networks, Cisco Call Manager