Nicolas - Chef de projet VOIP
Ref : 100215T001-
75005 PARIS
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Chef de projet, Consultant, Ingénieur Télécom (48 ans)
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Freelance
Professional Experience
2010 to present : 3L Factory (self employee/freelance) – IT & Telecom Consulting
Consulting and project management for IT infrastructure transformation
Opportunity studies
Business Cases
RFI/RFP Management
IT Organization and Governance
Early architecture Design
Sourcing, Implementation, Deployment and run phase operation
Functional & Technical expertise for Telco Operators, Service Providers & Utilities.
Business Analyst
Customer and Marketing Requirement Analysis.
Design & Specification of Services or Network Architecture.
Service Audit: Security Management, Service Level Management, Capacity Management, Service Continuity Management, Disaster Recovery Plan.
Program and Project Management: Planning, Execution Tracking, Cost & Risk Management, Customer Facing, P&L consolidation, Acceptance Testing.
Product Management: BP, GTM, Product Positioning, System engineering, Development Management, Agile Methodology.
Training Delivery on IT and Telco Topics: 4G ( LTE & Wimax ), Cloud Computing, Unified Communications, IPTV, Virtualization, CRM, Contact Center, M2M.
European Commission ( 8 months ): IP Telephony transformation plan
Strategy Definition and Standard State of the Art
WAN Network and Infrastructure Audit
High Level Design
IP Convergence services definition
ROI/TCO evaluation
RFP Management
Project Management
Functional and Technical Specification
Change Management
European Commission ( 9 months ): TV services transformation plan
Strategy Definition and Standard State of the Art
WAN Network and Infrastructure Audit
IPTV providers screening and identification
High Level Design
ROI/TCO evaluation
RFI Management
TV services Roadmap Definition
SFR ( 3 months ): Virtual Contact Center Security Audit
Audit Strategy Definition
WAN Network and Infrastructure Audit
Recommendations
Arkadin ( 10 months ): Hosted Collaboration Service- IS Transformation Plan
Information System Design for Partners & Wholesalers
Platform Services:
AudioConference: Avaya 6200 & 7000
Web Collaboration and Telepresence: Anywhere, Webex, Adobe Connect
VideoConference: Vidyo
Information System Audit and High Level Design
Catalogue of services design
IVIFLO ( 4 months ): Mobile VideoSharing Service Product Owner
Work with engineering to decompose business stories into system level stories and/or designs
Manage the iteration, cross project tasks and dependencies
Prioritize the iteration, and provides defect backlog grooming and management
Enable the release planning process
Track internal cadence and delivery of engineering scrum team projects
GDF Suez ( 2 months ): Smartmetering RFI strategy definition and management, financial and technical analysis, negotiation assistance, final choice recommendation
Vedicis ( 5 months ): Delivery Project Management for Mobile Operator ( Network Intelligence through User Profile based QoS).
Actility ( 2 months ): Demand/Response and M2M solution Marketing Product documentation Management
• 2009 to present : 3L Factory (self employee) – IT & Telecom Consulting
IT & Telecom Consulting for Enterprise Market : Audit, Design, Deployment et Knowledge Transfer
Technical expertise for Telco Operators, Service Providers & Utilities.
Market Study and Marketing Requirement Analysis.
Design & Specification of Services and Network Architecture.
Service Audit: Security, QoS & QoE, Capacity planning.
Program and Project Management: Planning, Execution Tracking, Cost & Risk Management, Customer Facing, P&L consolidation, ATP.
Development testing, integration and validation.
Training Delivery on IT and Telco Topics: 4G( LTE & Wimax ), IPTV, VoIP, IMS, Call Center, Unified Communications, Enterprise networks, Audioconference & Visioconference.
Examples :
o IPTV Solution selection for European Commission
o Virtual Call Center Services Security Audit for Vodafone France ( SFR )
o DPI Solution Deployments for Vedicis
o Smartmeter/M2M Solution selection for GDF Suez ( via Accenture)
• 2006 to 2010 : Comverse, Paris, Program Manager for Value Added Services over IP ( enterprise networks, DSL networks, 2G/3G mobile networks)
Lead VAS programs: architecture specification, proof of concept, interoperability sessions and supplier relationship management, product change request and contract.
o VAS Portfolio: IPTV, VoIP, Unified Communications, Presence, IM, PoC, Fix Mobile Convergence, Network Address Book, Video and Photo Sharing.
o Evaluate, organize and guide inside Comverse Organization proper actions in order to elaborate and build solutions: resources allocations (human, technical, operational), technical and functional specification, project & support engineers training.
o Design of target solutions, architectures and associated services.
o Deployments inside Customer Networks/Datacenters or using PaaS/SaaS mode.
Workflow specification for Information System User activation, Customer Care & Selfcare, Real-time and post-paid rating, End User Billing. (Comverse One: BSS Solution).
Implementation of N1, N2 support processes, KPI and SLAs.
Technical consultant for Comverse business development, and sales teams.
RFP/RFI answers, hearings and trials.
P&L consolidation (booking, revenue and contribution margin), executive reporting.
• 2004 to 2005: Netcentrex, Paris, Technical Manager for Orange Account (LiveBox) in the context of his TriplePlay Offer Launch (7 millions customers).
Services Specification and Design, Detailed Architecture, New features design, Integration and Testing in relationship with Orange Labs & Orange Marketing.
In charge of Engineering for deploying VoIP Platforms inside Orange Datacenters.
In charge of Engineering for Integration and Activation of VoIP Platforms inside Orange IP networks, SS7 networks and IS.
Implementation of N1, N2 support processes, KPI and SLAs.
Acceptance Tests Responsibility and Follow Up.
Service Launch, Service Management & Service Growth for Orange in France and 4 subsidiaries (NL, UK, IT, SP).
Recruited and mentored a team of 11 engineers.
Definition and Implementation of a catalog of services to guide the customer in his purchasing, and standardizing all internal activities to deploy and manage the service.
• 2002 to 2004: Netcentrex, Paris, France. EMEA Project Manager.
Local Integrators and Partners relationship management.
Ensure on-time, within budget delivery of VoIP projects, as per sales commitments.
Project plan definition, execution and follow up including kickoff sessions, technical workshops, installation, integration, acceptance, service launch and handover to support.
Ensured N2 level support.
Identify and develop up sell opportunities.
IS integration processes definition in order to improve Triple Play Offer’s TimeToMarket.
Workflow specification for Information System User activation, Real-time and post-paid rating, End User Billing. (Based on Highdeal).
• 2000 to 2001 : Telecom Argentina (Orange), Buenos Aires, Argentina. Project Engineer in charge of new services over IP studies.
ToIP: RFI and proof of concept with Cisco AVVID solution (Call Manager, IP Unity express, Streaming Video).
Video over IP/ADSL: Technical Study and dimensioning in order to evaluate impact on DSL networks, VoD over ADSL Proof of Concept.
IS Architecture: EAI Market survey. Integration and testing on IBM EAI with Vantive CRM and Enterprise Legacy System based on AS400.
• 1999: Sartomer (TOTAL), Philadelphia, US. IT Engineer
SQL tools development ( MSSQL Server) :
o Legacy System (AS400) Data importation for Financial Figures (Profit & Loss, Bookings, Margin).
o Provisioning Interfaces & Reporting for Sales Department
IT Support
Skills Highlights
• Telecom & IT Solution Architect
• Technical Pre-sales Consulting in Telecoms VAS and Infrastructure
• Project & Service Management
• Self starter, quick learner, autonomous, results driven, pragmatic and resourceful
Academic Achievement & Languages
2012- Expected in 2013: ESSEC Executive Master in Strategy and Management of International Business.
Marketing
Strategy
Financial engineering.
International Business
• 1996-1999 : Telecom Sud Paris, EVRY.
1996-1999: INT, Telecom Sud Paris, European school of Engineering and Management in IT & Telecommunication.
o Major in Information System.
• Langages :
French : Native
English : Fluent
• Several International Projects ( Russia, China, UK, Spain, Italy, Greece, Denmark, Czech Republic, Andorra, Japan, Germany)
Spanish: Fluent
Skills
• IT & Telecoms:
Solution Architecture: Design & Specification of Services or Network Architecture.
Technical consultant for Business development, and sales teams.
RFP/RFI answers, hearings and trials.
N2 / N3 Technical Support
Supplier and 3rd party vendors Management
IT & Telecom Service Management
IS Audit: Workflows, IS processes identification.
Training Delivery: 4G ( LTE & Wimax), IPTV, VoIP, IMS, Call Center, Unified Communications, Enterprise networks, Audioconference & Visioconference, SIP, Mobile Networks, Security for VoIP networks.
Technical Team Management
• Program and Project Management :
Elaboration of customer needs and requirements.
Ability to scope opportunities and follow through to execution. Plan, monitor and report within the agreed time, budget and quality limits,
Ability to consolidate information to report and communicate to senior management, customers and stakeholders.
Ability to manage high visibility, to ensure control of project deliverables, quality and risk aversion.
Internal and external Customer Facing
Definition and full control of milestones.
Management of knowledge transfer to customer, including elaboration of project specific documentation and training.
Ensure conformance to business unit and corporate standards.
Ability to escalate or refer with recommendation to Senior Management when appropriate, providing options for resolution or executing action.
Managing resource levels against demand within the project accountabilities.
Steering Committee Management
PMI Methodology
SCRUM Methodology ( software project)
At ease in multi cultural, multi site environment
Good written and verbal communication skills
• Technical Skills
Technical Architecture: IP networks, Mobile networks, Cable networks, NGN, IMS, 3GPP, DPI, SBC
Telecoms Services: VoIP, SMS, Voicemail, IPTV, Unified Communications, Visioconference, Call Center, Real-Time Billing, M2M
Utility Se rvices: SmartMeter, SmartGrid Services, M2M infrastructure
Telecom IS: OSS/BSS, FrontOffice and BackOffice Workflow (Selfcare, Activation, User Provisionning)
Systems: Linux, Windows, Virtualization (VMware & Xen), Opensource, LDAP Directory & RDBMS.
IT services: Mail, DNS, DHCP, Radius/Diameter Authentication, SOAP, XML-RPC, RESTFull interfaces
Languages: Python, PHP, Shell script
IT Platforms: Apache/Tomcat,WebLogic
Cloud Computing: SaaS, PaaS