Frederic - Chef de projet SIEBEL
Ref : 080917A003-
N52PH LONDON (Royaume-Uni)
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Chef de projet, Consultant (48 ans)
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Freelance
Apr.07 /Oct.08
One and half years
GlaxoSmithKline
• Leading pharmaceutical and healthcare company
• London, UK
Implementation of Oracle BI 7.8 to support their European and international commercial solution.
Role: Oracle BI Technical Manager and Technical Expert
Key Tasks: System Requirements, Technical Design and Release Management
Managed Team: 12 people spread across UK, India, Poland and Belgium.
Achievements:
Starting within a complex and difficult environment he successfully took over technical leadership and reorganised the delivery process from the system requirement to the release management including system design, configuration, testing (SIT and UAT). This included 7 successful releases delivered to 13 European markets covering operational and marketing requirements. He is currently working on extending the solution to 22 International markets.
Sep.05 / Mar.07
One and half years
Deloitte London
Senior Consultant
Cattles
• Leading FTSE 250 Financial Services Provider • Nottingham, UK
Implementation of Siebel 7.8 Financial Services and Analytics to support new business, loan management and collection activities.
Role: Siebel Analytics and Marketing Lead and Technical Expert
Key Tasks: Gap Analysis, Technical Design, Configuration, Project Methodology
Managed Team: 6 people within a BI team of 18.
Achievements:
He set up a successful project way of working and key deliverables and designed the overall solution. This included high level and detailed design, data mapping, data modelling with Oracle Designer and system architecture.
He delivered a successful first release of Siebel Analytics within 6 months. The second release included new stars and marketing segmentation modules.
Jun.03 / Mar.05
Almost 2 Years
Deloitte Paris
Manager
Michelin
• Tire Manufacturer • Clermont-Ferrand, France
Global CRM implementation of Siebel 7.5 Field Service and Analytics for large fleet of trucks division.
Role: BI Project Manager and Siebel CRM/Analytics Subject Matter Expert
Key Tasks: Siebel Analytics configuration, Technical Design, Team Coaching.
Managed Team: 8 members with a budget of 600 man days.
Achievements:
He started as Siebel technical expert before to manage one of the first major Siebel Analytics project in Europe. He delivered a successful proof of concept within 100 days and sold and managed 2 major releases before handing over the system to the IT service team.
Major Siebel Consultancy Experience & Achievements
Jul.01 / Sep.02
More Than A Year
Deloitte Paris
Senior Consultant
eAutomotive Subject matter expert
Saab • Car Manufacturer • Gothenburg, Sweden
European implementation of Siebel 2000 eAutomotive for sale lead and issue management. Rollout over 11 countries.
Role: eCRM eAutomotive Subject Matter Expert and Siebel Configuration Lead
Key Tasks: Siebel Configuration, Technical design, Daily Management.
Managed Team: 8 Developers within 60+ people project.
Achievements:
As technical specialist, Fred was in charge of coaching and managing the configuration team and deliverables. One of his key challenges was to guarantee consistency and non-regression between local and global application configurations.
Mar.00 / Jun.01
More Than A Year
Deloitte Paris
Consultant
European Customer Contact Centre
Renault • Car Manufacturer • Paris, France
International implementation of Siebel 99 Enterprise and Business Objects 5 for customer service management. Rollout over 22 countries.
Role: Technical Consultant
Achievement:
He was in charge of the application localisation and implementation for complex market such as UK, Spain, Portugal and Italy. He also implemented business operational reporting with Business Objects for the global solution.
Aug.05 / Sep.05
2 Months
IQPC • Service Provider for Conference, Seminar, Event and Training • London, UK
Implementation of Siebel 7.7 eEvent, Analytics and Marketing for campaign and event Management
Role: Technical Expert and Configurator.
Siebel Analytics expert in charge of design and configuration of Informatica, Siebel Analytics and Marketing.
Jul.05 / Aug.05
2 Months
ITN Archive • Conference Provider • London, UK
Implementation of ********
Role: Configuration support.
He was in charge of gathering and sharing knowledge and lessons learned from this ******** implementation for the UK firm.
Feb.04 / Sep.04
8 Months
Teleroute • On-line freight and vehicle exchange • Brussels, Belgium
European implementation of Siebel 7.5 Analytics for customer system reporting (Operational and Financial KPIs and Dashboards)
Role: BI Team Lead and Siebel CRM/Analytics Subject Matter Expert
Managed Team: 3 permanent team members.
He was responsible for the BI solution delivery. His activities included project planning, resource and daily activities management, risks and issues management, client relationship management, business requirement gathering, data warehouse design, technical implementation management, coaching and expertise.
Jan.01 / Apr.01
4 Months Société Générale • Bank • Paris, France
Implementation of Siebel 2000 for call centre management
Siebel Tools expert responsible for application configuration
Apr.99 / Jan.00
10 Months Valfond Group • French automotive retailer • Anger, France
Role: Technical Engineer
He was in charge of MFG/PRO ERP implementation for the sites of Les Ponts-de-Cé (France) and Argentan (France) as part of the global production and financial information system reengineering
Education
Ecole Centrale de Lyon (Lyon, France) – 1999
Top 10 French Grandes Écoles of engineering
Engineering degree in Computer and Industrial Sciences grade
Professional Skills
Consultancy
Project Management: Managing major Data Warehouse and CRM systems for international and European implementations with onshore and offshore teams. This includes planning, scoping, client facing roles and risk management.
Technical Architect: Development of the enterprise information architecture and alignment with corporate strategy and CRM process. Technical design authority for delivery projects using technical skills and including liaison and negotiation with major and niche leading-edge technology suppliers.
Technical Consultancy: Reviewing corporate information exploitation, effectiveness of their informational systems and gaps between their information requirements and capabilities. Advising clients on data warehouse, management information, CRM way of working and analysis best practice.
Data Warehouse Design: High-level and low-level design for business and system requirements, gap analysis, data mapping, complex star schema, aggregation, deletion strategy, historical requirement, testing strategy, localisation, high-performance reporting and system architecture.
CRM system Design: Business requirement, process flow, system design, transactional data model, technical documentation, training guide, localisation.
Presales: Providing technical input and meeting with clients to secure new business. Responding to client RFI and RFP documents including cost estimates and follow activities.
Expertises
Business Area Industries: Finance Services, Pharma, Automotive, Media and Communication.
Business Processes: Marketing, campaign management, list management, segmentation, lead management, sales, field service, customer service, contact centre, business analytics, data warehousing, and data management.
Technology and Applications
Oracle BI Configuration Expert: (version 7.5 to 7.8) including Answer, Dashboard, Informatica mapping, DAC server, Datawarehouse, Segmentation, List Export, Caching Strategy, Indexing.
Siebel CRM & Marketing Configuration Expert: (version 99 to 7.8 and certified 7.5) including Sales, Service, Call Centre, eAutomotive, Field Service, Financial Services, eEvent, Marketing, Analytics.
Others: Business Objects, Crystal Report, Actuate Report, ******** (certified)
Database Management: Oracle, DB2, MSSQL, Sybase, SQL Script, Toad, Tuning
Language Fluent in English and French