Thibaut - Chef de projet SERVICENOW

Experience

Engage-ESM : Business Analyst / Solution Architect / Implementation Leader 2013 till now – France, Nantes
 Engage-ESM : Global Solution Consultant (from 2018 to 2019)
o Referent on ServiceNow IT Business Management (PPM, AGILE, FINANCE, APM)
o Presales: Request for Proposal, Proof of Concept
o Business Analyst / Solution Architect on client projects
 imaKumo : Manager (4 years from 2014 until 2018)
o Team Manager (up to 15 collaborators)
o Innovation Process Manager: Coordination, Proof of Concept, prototype (mobile App,
Internet of Things, ServiceNow Apps, new product design & development based on
ServiceNow platform)
o Presales: Request for Proposal, oral defense, POC (on ServiceNow and ServiceNow
Express)
o Responsible of the Partnership with Supinfo International University
o Recruitment (avg 60 persons)
 Groupama: Business Analyst / Solution Architect (1 year)
o Workshops to implement Portfolio Management and enhancements management.
o Definition of solution architecture on budget definition, allocation, project management, time
management, resource management, for the whole IT department
 Ses Imagotag: Business Analyst / Solution Architect (6 months)
o Workshops to implement Demand Management, PPM, Resource Management, Finance
Management, Timecard. Follow up of implementation team.
 Air Liquide Group: Business Analyst / Solution Architect (4 months)
o Workshops to implement Application Portfolio Management for the whole Group (avg. 3000
applications). Follow up of implementation team.
 Total Group: Business Analyst / Solution Architect (4 months)
o Proof of Concept on ServiceNow Application Portfolio Management, in order to manage Total
Application Group Portfolio and strategies for the portfolio (avg. 2000 applications)

 Richemont Group: Business Analyst / Solution Architect (2 months)
o Business Analysis on Demand Management & PPM
o Workshops, coaching and functional/technical design
 Arkea: Business Analyst / Solution Architect (1 week)
o Proof of Concept on ServiceNow Demand Management, PPM, Resource Management &
Timecards
 Sogetrel Group: Business Analyst / Solution Architect (1 year and 2 months)
o Definition of IT charge back model, financial modeling and financial management, on
ServiceNow ITBM
o Implement Budget management for IT department
o Workshops, solution architecture definition, stories writing and project follow up
o Implementation of charging cost engine in ServiceNow
 Sogetrel Group: Business Analyst / Solution Architect (2 weeks)
o Migration of hardware and software Assets and Software data
Evolution on End-User portal, Incident and foundation
o Implementation of Asset Management and Software Asset Management
 Swiss company: Presales (14 days)
o Proof of concept on ServiceNow PPM with financials: Demand management, resource
management, timecards, PPM, Budgeting and cost allocation
o Implementation of the Use Cases
o Presentation of POC prototype to process owners and key users
 ENEDIS: Business Analyst / Solution Architect (4 months)
o Migration of ServiceNow PPM (demand management) instance to ITSM ServiceNow instance
o Workshops, migration strategy definition
o Project follow up
ServiceNow: Teacher assistant on ITBM Financial Management Course at Knowledge 18, Las Vegas,
United States (2 days)
 Lacoste: Business Analyst / Solution architect (3 months)
o After 2 years of PPM used in ServiceNow, roadmap to define new features that could improve
current solution for PPM users
o Specifications and impact analysis
 La Poste (DISIT): Business Analyst (2 months)
o Audit on PPM implementation in order to identify gaps between users expectations and
customizations
o Training Users and PM Support
o Enhancements specifications development
 Enedis: Business Analyst / Process Leader (18 months)
o Architect and functional process leader on ServiceNow CMDB (1000k CIs), Asset Management,
Reporting, End user Service Portail (100k end users), Knowledge Management, interface
between HP and ServiceNow
o Workshops animation (avg 40 workshops) for functional requirements capture and elicitation
o Architecture definition and interface contract writing
o Coordinating, Implementation follow up, « Offshore » in Asia/Oceania
o Proof of Concept, Development of critical features, prototyping
 Tibco : Presales
o Proof of Concept about interface development between Akuiteo and ServiceNow
o Use cases definition and architectural target definition and interface contract writing
 ServiceNow : Teacher assistant on Performance Analytics Course at Knowledge 17, 2 days in Orlando,
United States
 Total: Business Analyst / Implementation Leader (8 months)
o Referent on service catalog migration to ServiceNow: 2000 catalog items, avg 150k end-users
o Audit, recommendations and service catalog redesign
o Workflow design and service catalog items development on ServiceNow
o Causal analysis and correction of global migration defects
 Council of Europe Bank: Business Analyst / Implementation Leader / Solution Architect (6 months)
o Business Analyst and solution architect on project portfolio management, HR and Knowledge
processes (workshop, specifications, process redesign),

 Project Portfolio Management: Design and development of demand management,
Project, enhancements/defects, time management, resource management, test
management
 RH: definition and implementation of Onboarding / Offboarding processes (agents,
consultants, internship, interim, visitor)
 Facilities Management: facilities catalog design and facilities maintenance
 Archiving documents process for Operational Risk department
o Implementation leader of a team (2/3 persons): architecture, design, development, functional
testing and ongoing maintenance
o Definition of solution architecture on ServiceNow: Service Portal, incident, service catalog,
problem, change management, PPM, HR, Facilities, Knowledge, and core platform
management (SSO, LDAP, and so on.)
o ServiceNow Instance upgrades
 Lacoste: Business Analyst / Solution Architect (6 months)
o PPM: Business Analyst on Project Portfolio management applications in ServiceNow
(Demand management, Project, enhancements/defects, time management, resource
management, Budget Management)
o Functional referent, workshops, functional specifications writing and functional testing
o SSO workshop and setup
 Proservia: Solution Architect / Developer (1 week)
o Enhancements specifications and development on PPM applications (solution definition and
implementation)
 Pole Emploi: Business Analyst / Solution Architect (3 months)
o Requirements capture on Service Level Agreement process and global platform Reporting in
ServiceNow and definition of a technical solution.
o Requirements development and conception.
o Development of SLAs, report templates and documentation.
 SAINT GOBAIN: Business Analyst / Solution Architect (1 month)
o PPM: Business Analyst on Project Portfolio management applications in ServiceNow
(Demand management, Project, enhancements/defects, time management, resource
management, Cost Management). Workshop management and functional specifications
writing.
 ING: Project Manager (4 months)
o Project Management of the ING Bank CMS redesign
TF1: Solution Architect (3 months)
o Solution architect on interface between ServiceNow and SAP (through Biztalk).
o Workshop and writing of specification on interface, to synchronize reference data (cost center,
companies, internal orders, functional domains, etc.).
o Transcoding, data mapping rules and business rules defined for the interface
o Development of Interface (SOAP Web Services and functional testing with customer team
 VERALLIA (Saint Gobain Group): Developer (2 weeks)
o PPM: Functional testing support on Project Portfolio management applications in ServiceNow
(Project, time management, resource management).
o Functional support testing
 Total: Business Analyst / Process Leader / Solution Architect (1 year)
o Management of part of the implementation project on ServiceNow: SCCM interface design,
Interface with subcontractors monitoring systems
o Animation of workshops on CMDB processes / ServiceNow expectations and data migration
of CMDB (from BMC Remedy to ServiceNow)
o Definition of solution architecture and writing of interface contracts
o Development of complex features
 ASL Aviation Group / Europe Airpost: Project Manager and Solution Architect (4 months)
o Project management: switch between a legacy ServiceNow instance to an MSP instance,
management of flight exploitation uncertainties of the aerial domain (with createNow App), call
management
o Animation of workshops and definition of solution architecture. Writing of functional/technical
specifications and guidelines.
o Coordination of implementation team
o Development of new features
o ServiceNow Instance upgrades
 Air Liquide : Roadmap definition on Project & Portfolio Management practice for the whole Group
 Air Liquide : ServiceNow ITSM project presales
o Request for Proposal, oral defense
 Europcar: Business Analyst / Implementation Leader (4 months)
o Proof of Concept of ServiceNow PPM, prototyping and key user presentation (presales)
o Animation of workshops. Definition of the solution architecture and writing of functional /
technical specifications to manage Project Portfolio Management processes by ServiceNow
(Project, resource Management, time cards, financial management applications)
o Coordination of development team and animation of sprint review
o Development of new features
o Data migration from HP PPM to ServiceNow PPM

 STIME (Intermarché): Business Analyst / Project manager (3 months)
o Management and Implementation of ServiceNow Project Portfolio Management Applications
o Workshop, functional specifications writing
o Development of features and documentation
 Europcar: Project Manager / Technical consultant (1 year)
o Project direction / Agile Project management: enhancement, CMS, Agile application, CMDB
design, interfaces, Change Management, Demand Management
o Workshop, writing of functional specifications
o Development of new features
 Conseil Général du Haut-Rhin: Project Manager (1 an)
o Project direction / Project management: system upgrades, enhancements, project and
program management, End user Portal
o Workshop, writing of functional specifications
o Quality Assurance & Technical lead
o Development of new features
o ServiceNow Instance upgrades
 Lyonnaise des Eaux: Implementation Leader (3 months)
o Business Analyst on different themes: incidents, problems, change, data foundation, security)
o Definition of target solution architecture
o Setup Single Sign On and implementation of security policy
o Technical lead of development team (coordination and QA)
o Technical audit of deliverables (Very SaaS)
 Stelsia (groupe SNCF): Implementation Leader (6 months)
o Setup of Services Portal of Stelsia, a company specialized in furniture and equipment
procurement (for French railway group SNCF)
o Development of two interfaces between ServiceNow & Quadria / SCC systems (EDI, CSV
through FTP)
o Practice of agile methodologies (Prototype, sprint & release management)
 ServiceNow / La Française des Jeux, (3 months)
o Implementation of change management and SDLC (for agile development projects)
 LVMH Group, LVMH Holding, TAG Heuer, Axa Investment Manager (2 months)
o Audit & assessment of the existing process, ServiceNow implementation
o Specifications & Design of ServiceNow solution architecture
o Implementation in ServiceNow (incident, change, asset, configuration, SDLC, Service Catalog,
project portfolio management, resource management, cost management, time cards)
o Development of software interface (ServiceNow Mid Server, FTP, SOAP)
o Functional testing

Freelance: Business Analyst & Methods Engineer 2010-2014 – France, Paris
 GIE AGIRC-ARRCO (Cadrage stratégique de la DSI Retraite Complémentaire): Business Analyst
& Methods Engineer, Consultant in Organization & IS
o Context: Strategic framing of IT Organization of supplementary pension rights (retirement
organization)
o Scoping, definition of the strategy of Enterprise Architecture practice deployment, based on
TOGAF framework. EA tools benchmarking and selecting
o Definition of target organization & IT architecture definition for software development forge,
agile methodologies & tests (workflow, requirements, specifications, functional testing,
continuous integration, build, deliverables management etc.). State of Work, Prototype &
implementation.
 GIE ALCARA, GIEPROD, GIE ALCIRE: Business Analyst & Methods Engineer, Consultant in
Organization & IS
o Project management (with agile & traditional methods)
o Strategic alignment / study of opportunity: process & ITSM tools, Enterprise Architecture,
project portfolio management, ISO 20000 framework implementation, service catalog, ABC
method
o Definition of functional analysis and design methodology for software development (500
final users)
o Definition and implementation of process & IS cartography of an Entreprise Architecture
methodology (MEGA): metamodeling, intranet website, word specifications generation,
modeling
o IS & process cartography (MEGA): processes, business data model, functional models,
application architecture models, infrastructure models, workflows
o Product engineering on MEGA: functional & technical support, quality controls,
methodological guides
o Design & Implementation of dashboards tools
o Training (MEGA, functional analysis & conception methodology, ITSM, ISO 20000)
o Methods support for build & run activities

Synopse Consultant in Organization & IS 2007-2009 – France, Paris
 AIR FRANCE/KLM: Business Analyst
o Design of ITSM processes: incident, problem, change, asset & configuration management.
o Modeling of business processes on ARIS Business Architect
o Training & Support to process manager/owners
 GIE Cent, ALCIRE: Methods Engineer, Consultant in Organization & IS, Developer
o Product engineering on MEGA: functional & technical support, quality controls,
methodological guides
o Methods support for architecture, build & run activities
o Design & development of interface services based on software tools: S&L Easyvista,
MEGA, CA Unicenter Service Desk, HP Quality Center, Atlassian JIRA, Eclipse/Mylyn,
Compuware Changepoint, Cegid Servantissimmo, TOP/X Monitoring tool, Active directory,
Lotus Domino, Alfresco, FIT Tracking Solutions (Java, PERL, VBS, PHP, SOAP, REST,
COM+)
o Software reeingeering, data cleaning & migration, evolutive and corrective maintenance

Vaaluens (iSPA Consulting): Business Analyst 2007– France, Paris
 CALYON : Business Analyst & Methods Engineer
o Process cartography of portfolio & project management processes for a PPM software
implementation
 GIE Cent, ALCIRE: Methods Engineer, Developer
o Audit of architecture repository (MEGA) & development of an intranet website with MEGA.