Kamel - Chef de projet SALESFORCE

Ref : 141018A001

94800 VILLEJUIF
Chef de projet, Consultant, Assistant à maîtrise d'ouvrage (43 ans)
Freelance

Photo de Kamel, Chef de projet SALESFORCE

Compétences

CRM

SALESFORCE

Expériences professionnelles

Since June 2013: Salesforce Functional Leader and Project Manager
EI-Technologies

 AXA Partenaires (Insurance) – Ongoing–Role: Salesforce senior functional consultant
Implementation of Chatter and Services cloud for “Life Insurance” domain
“As is” Processes description and “To be” Process design

 Total RAFFINAGE & MARKETING (Energy) – 6 Months- Role: Project manager and functional leader
Design and Implementation of a ******** application to collect certificates of energy saving

2011-2013: Salesforce - Functional and Pre-Sales Senior Consultant
CGI Business Consulting

 NATIXIS GLOBAL ASSET MANAGEMENT(bank) – 2 Months –Role: Project manager and functional leader
Moving NGAM and NAM Orgs into a single instance by aligning processes and uses and analyzing impacts (Scoping phase)

 NATIXIS ASSET MANAGEMENT (bank)–9 months–Role: Project manager and functional leader
Implementation of Chatter and Sales cloud connected with iPad

 AXA (Insurance) – 7 months–Role: Salesforce senior functional consultant
Convergence on a single instance of Four (4) different applications to optimize data model and ******** capabilities and limits

2010 - 2011: Salesforce - Functional Senior Consultant
Capgemini Industie & Distribution

 BNP PB IP (Insurance) – 11 months–Role: Functional leader
Implementation of Service cloud for “Financial saving” including a customer portal deployment

 BNP PB IP (Bank) – 2 months–Role: Functional consultant
Implementation of Sales cloud for “BNP IP Asset Management”

2008 - 2010: Oracle Application – Finance and CRM Functional consultant
Capgemini Finance & Services

 MAZARS (Services) –16 months– Role: Functional consultant
Oracle eBusiness Suite Finance and CRM modules upgrade from 11i to 12g release and international rollout

 PFG (Industry) – 4 months–Role: Functional consultant
Oracle eBusiness Suite Finance and CRM modules upgrade from 11i to 12g release and accounting processes description

2005 - 2007: Sage ERP X3 – Finance and Supply Chain Functional consultant
Solutions informatiques Globales
 BJ COMPANY (Industry) – 7 months–Role: Functional consultant
Set up of an analytical dashboard to determine the profitability of oil rigs
• GLAXO SMITH KLINE (Industry) – 5 months–Role: Functional consultant
Implementation of the accounting consolidation process.

Études et formations

SKILLS
STRATEGIC
 Accelerate customer Business Transformation
 Make sure that the customer meets ROI objectives by monitoring Business value, usage and adoption
 Train and make demos at all levels
 Drive implementation by the business processes
 Coaching and mentorship of junior consultants
 Change management
 Delivery Project management

TACTICAL
 Relay with ********
 Optimize customer releases by leveraging ******** functionalities
 Business process management
 Agile methodology

PRE SALES
 Design, Scoping, Estimation

SALESFORCE “FUNCTIONAL” SKILLS
 From Analysis of the Business requirements and business processes description to the design of the Application
 SFA, Marketing, Social Media monitoring, Case Management, Analytics, Complex sharing models, Content, Ideas

SALESFORCE “TECHNICAL” SKILLS
 Advanced Administration, Deployment of AppExchange applications, Data migration with Dataloader, valuable knowledge of APEX Code

EDUCATIONAL BACKGROUND, TRAINING
2008 Oracle university
6 weeks training on Oracle eBusiness Suite modules (CRM, Fianance and Supply chain)

2007 Master's degree « ISMAG »
University Toulouse 2

2005 IT engineer
Ecole supérieure de formation en informatique

IT SKILLS, CERTIFICATIONS, LANGUAGES
Certifications: DEV 401, ADMIN 201
IT: ********, Oracle eBusiness Suite (CRM, Finance, CRM), Sage ERP X3
Languages: French: Mother tongue English: Fluent
Arabic Bilingual