Redwane - Chef de projet PROJECT MANAGEMENT OFFICE
Ref : 171116H006-
13001 MARSEILLE
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Chef de projet (54 ans)
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Freelance
Portfolio Manager /PMO Consultant, Amadeus Group, Nice (06), 1 year •Provided best practices in terms of governance to enable overall portfolio consistency in terms of strategic planning, architecture, portfolio management, vendor and financial management. •Operated and supported the deployment of efficient Portfolio Management capability, including necessary methodologies, assets and processes. •Ensured initiatives embedded in portfolio were effectively supporting the executive vision •Proposed, designed, built and deployed series of KPIs and Project Performance Metrics at project, program and portfolio level •Secured the consistency of methodologies and steering indicators for the portfolio reporting •Ensured projects alignment with central PM framework and kept them on track for addressing strategic initiatives and expected outcomes. •Identification and mitigation of risks, obstacles, interdependencies and ensuring coherence across initiatives at all levels (people, process, information and technology). •Increased business case maturity and ensured that projects had been properly assessed from a corporate governance point of view (investment committee) •Monitoring benefits: Assessing the added value provided during and after the projects •Monitoring organization and operations performance improvement once projects are deployed •Building and maintaining relationships with key local PMO stakeholders, and acting as a trusted advisor •Ensuring a basic and common understanding of customer policies and procedures as relevant to processes •Establishing/ Nurturing positive relationships with leaders and their teams to enable the PMO to provide required support including facilitation, tracking and reporting on projects, •Securing that project management methodology, framework and best practices are applied ■SDM / Incident-Problem Manager, HEINEKEN GROUP, Paris (78), 2 years •Implementation of an ITSM management tool (Service Now). •Coordination with development teams located in India and Romania •Development and analysis of KPI / SLA, specific metrics and dashboard reporting for the board. •Conduct of meetings for transversal resolutions, arbitration between projects, decision making, •Overall coordination with department heads, presentations and communication with the head of IT Department (copil, codir France) •Coordination and piloting of Crisis Cells, Coaching and Challenge of Embedded stakeholders. •Implementation of a complete methodology and process for support and integration into the support system for each new service / application. •Achieved seamless Incident Management Resolution as result of high data completeness with low non- conformances within the ITIL/CMDB environment
AIRBUS HELICOPTER / T-SYSTEMS, Marignane (13), 10 years Head of Support Service Center •Drive the outsourcing contract of 12ME annual budget, on multi-sites in France 24/7
•Lead the Support Service, manage several teams with total 35 people including multi-level skills (Project managers, Architect, System Engineers, Team leader and technician)
•Manage a wide portfolio of IT projects, including Infrastructure, SI Integration, Software Development programs, ensure the overall achievement of the targeted SLA and KPI’s. •Analyze risks, impacts / criticality, prioritize projects, provide syntheses and consolidated views
•Manage projects and achievements of subcontractors, budgets, perimeter, organization, planning.
•Supervise the control indicators (KPI, SLA, and Dashboard), control the quality of the productions.
•Prepare reports for weekly client meetings, planning management, results and progress achievement.
•Prepare monthly activity reports, arbitration/ mitigation decisions, projects on-going, financial results and ROI alignment.
•Trigger climbing procedures, organize crisis meetings, resolve conflicts Service Delivery Manager / Portfolio Manager
•Ensure the transition with the incumbent, prepare for the implementation of the new outsourcing contract.
•Organize transfer of skills, resumption of activities and continuity of service.
•Manage current project portfolio, integrate teams and new collaborators, accompany team leaders •Elaborate the delivery models, organize business processes, control (incident/ problem, management, IMAC, change management, capacity management ...)
•Manage the projects and ensure its reporting in terms of Quality / Cost / Time / Risks.
•To be the interface and facilitator with the IT Depart, to resolve situations of crises and escalations.
•Measure the progress of the work, evaluate the critical risks, analyze the potential impacts in terms of Cost and Dead-lines (critical path).
•Ensure proper synchronization and communication between teams (back office, on site, support users)
•Supervise the rise of daily anomalies, monitor their resolutions and traceability in real time. •Establish consolidated reports, weekly pilot project management dashboards and KPIs
•Prepare analyzes, presentation materials and minutes for the monthly copil and codir
Project Manager for the migration project (Windows Servers 2003 and XP Professional: 12000 workstations, 110 Windows 2003 servers, 250 applications to migrate Phase Run Deployment: Creation of an on-site Task Force. •Development of the overall deployment planning, creation of milestones, management of progress. •Development and piloting of a user communication campaign (principles, timing, alerts, recommendations) •Implementation of a support cell & support for specific users & VIPs. •Development of an RV capture solution and management of exchanges with users (direct mail, mailing) •Updating the Asset / user repository (job identification, geography, SW content, HW devices) •Accompaniment of team leaders, Supervision of teams•Preparation of weekly reports. Dashboards Phase Build Application Migration: Creation of the "Application & Packaging" migration team •Criticality analysis of applications. Evaluation of XP constraints and migration costs. •Prioritization of applications, assignment and supervision of the package development team. •Supervision of the integration tests for the master, remote control tests (Tivoli, GPO) •Coordination of client and external stakeholders for application migrations (trades). •Coordination with the client's business application representative (support cell). •Follow-up of anomalies, communication with the IT Department., traceability of resolutions / corrections. •Participation in documentation of applications, preparation of reports and follow-up of project progress,
DFC Engineering Printing Systems, Montpellier (34), 3 Years, Project Management Consultant •Implement the methodology & tools of project management and business management. •Project Owner Assistance in project management / business management. •Accompany project managers, Conduct advancement / change meetings. •Develop and maintain objective schedules and reporting. Contribute to continuous improvement. Provide Training & Methodological Support. T-Systems: Implementation of an EDM solution at headquarters and production sites. •Overall framework, development of overall planning.•Coordination of stakeholders and providers, Budget management, validation of deliverables. •Project progress meeting, reporting EDF: Implementation of an EDM project. •Scoping of the project and initialization of the roadmap with the project pilots. •Development of the overall planning, methodological and operational support •Budget management, quality control / costs / delays. Follow-up action plans with pilots. Southern Highway: Conduct of a RFP •Preparation for the selection of a dematerialization tool. •Audit of the projects in the perimeter, Elaboration of the overall planning, creation of the milestones. •Coordination and synergy between projects, Optimization of the allocation of resources. •Reporting, Communication on project management. ■Avenir-Telecom Group, Gross & Retail of phones, Marseille (13), 3 Years International Project Portfolio Management / Service Delivery Manager •80% of the time abroad. Several months in total immersion England, Germany, Belgium, Netherlands, Spain, Morocco, Poland, Romania, Hong Kong, China. •Ensured the implementation of the new master plan for the international information system. •Managed the global portfolio of projects (Infrastructure, ERP/Local specific IS, Software application customization) including team leading, contract driving, and financial management. •Developped multi-project reporting, KPIs and Dashboard, provide analyzes, prioritization criteria •Conducted audits, and analyze local constraints/specificities, and model business processes. •Coordinated the IT teams of the subsidiaries (Project Managers, Team Leaders, Technicians), •Representing the General Management, ensuring the interface and reporting with the directors of the subsidiaries, detailing business cases, value, income and cost analysis, ROI •Implement management control tools and procedures at the subsidiary level. •Designing indicators, dashboards and multi-lingual reporting tools
GIP: Editor Expert in Project Management Software, (13, 83) 3 years, Project Management Consultant •Integration of SYPAL software (expert software for multi-project piloting •Conceptual analysis and modeling of multi-business / project management processes. •Elaboration of standards by level (service, subsidiary, group). Restitution of indicators, action / simulation settings, drafting of manuals and guides, training / support / proximity support. •Design and development of analysis, synthesis and reporting tools, S-curve, Pert, Gantt, Progress indicators and graphs (technical, realization, spending), Resource optimization. Development of dashboards. Tool design and off-tool consolidation macro-script (MSOffice environment) CNIM (Military Industry, Environment, Transport) Implementation of Artemis •Assistance in the design of the multi-project referential, participation in process modeling •Contribution to the realization of the pilot, parameterization of the models •Writing of operating procedures for user units, assistance and training of Key-Users. •Accompaniment of project managers and service managers in the development of schedules Southern Highway. Service Organization of work Evolution of the SYPAL restitution module •Design of a system for reporting sites to headquarters •Modeling of information circuits and development of operating procedures • Design of interfaces and import-export connectors to the MSOffice environment. •Production of periodic forms and return tables. COGEMA. Control of decommissioning of nuclear power plants: Migration from local to server. •Rebuilding BOMs and repositories (XBS), powering modules, administering rights and actions •Procedures for the evolution and maintenance of repositories, validation of the mechanisms of ascent to the server •Participation in project planning and support for project pilots. •Monitoring of anomalies and corrections, contribution to the development of action plans, NMS. E.D.F. Center of General Engineering (Nuclear Park): Implementation / deployment of SYPAL interfaced to SAP •Participation in the implementation of the interfaces with the PS module of SAP.
•Design and implementation of a system of multi-project progress monitoring by cascade consolidations. •Simulation of data returns and risk analysis (scenario of distortions, deviations, cost-cut ...) •Testing and validating the model, drafting procedures and deploying methods. •Proximity support and support for pilots, managers, project managers, project managers, project controllers, project management controllers. •Change management, training, user support.
EXPERTISEFunctional • Project Portfolio Management, Program Directorate, Piloting of vendor contract. Financial Management, P & L Accountability, Business Development, • Off-Shoring and International Coordination, Profit Center, • International IS Deployment, Engineering & Design, Functional Consulting, IT Asset Management, • Order to Cash, Procure to Pay, Demand to Supply, Plan to Deploy, Source to Pay; Report to Record TECHNICAL• Windows Server, Windows 10, Linux, • SAP, Sage, Eurosoft, Remedy, Service Now • MS Project, Sypal, Artémis, OPX2 • Business-Object, Crystal Report, Qlik Sense • MSOffice Suite, Visio, Macro-script development in the Office environment • Oracle, DB Artisan, Sybase, SQL-Server, MS Access, ITIL, AGILE, PMP, CMMI, ISO14000SKILLS:• Development and design reporting tools and dashboards, • Customer relationship management, Organization and facilitation Steering Committees, Progress Meeting, • Crisis Management and Conflict Resolution, • Audit, Functional Analysis, Budget Analysis, Writing specifications, • Benchmarking, conduct of tender, Management of resources, team-building, team-leading, change management LANGUAGES•English/ French: Bilingual •Arabic: Bilingual (native Moroccan) •Spanish: Read, written and spoken practical (medium level, self-taught)
MAIN RÉFÉRENCESAirbus Helicopters, Amadeus, Heineken, EDF, Cogema, Autoroute du Sud, CNIM (Defense), Daher (Logistic), T-Systems (IT Services), Avenir Telecom (Gross and Retail)
EDUCATION
•Master in Management and Information Technology -Institute of Business Administration of Aix en Provence (IAE) - 1995/1996
•Master in Industrial Production Science - Higher National Institute of Sciences and Technique of Saint Quentin 1992/1994
•ITIL Practice, Perséo Consult, Basel, Switzerland - 03/2005