Todd - Chef de projet PEOPLESOFT
Ref : 030422R001-
75018 PARIS
-
Chef de projet, Consultant, Développeur (60 ans)
-
Freelance
September 2005 to July 2006, CRM Call Center / Sales / Support
National Consumer Credit Provider, Paris, France
PeopleSoft CRM Integration Consultant
o Development of architecture and prototype for real-time XML synchronous and asynchronous transactions using PeopleSoft Integration Broker / Application Messaging and HTTP, SOAP, JMS/MQ-Series on the Customer 360° View using PeopleSoft 8.9, PeopleTools 8.46, SendMaster, Component Interfaces, XML PeopleCode, Application Messages.
o Development of technical prototype to publish standard PeopleSoft EIP and custom synchronous, asynchronous, structured and unstructured XML messages with a custom EAI header using Integration Broker and Application Packages and Classes, and SendMaster.
o Development of PeopleSoft SOA Web Services technical prototype using SOAPTOCI, Component Interfaces, using HTTP and PeopleSoft Service Listening Connectors.
o Development of prototype and feasibility study for the use of PeopleSoft WSDL and XML schemas in a project context and for real-time schema validation.
o Development of technical solution to perform real-time transfer to external systems using PeopleSoft iScript.
December 2004 to September 2005, CRM Call Center / Support
International Mobile Telecommunication Service Provider, Paris, France
PeopleSoft CRM Integration Consultant
o Development of real-time synchronous and asynchronous XML transactions on the Customer 360° View screen to create Commercial Propositions and perform Customer data validation using PeopleSoft 8.8 SP1, 8.9 Lead Entry Component Interfaces, PeopleCode, and XML.
o Screen customizations using PeopleTools 8.45, 8.46, PeopleCode, and Application Packages.
o Modification and creation of Application Packages and Classes including 360° Viewer.
o Debugging and utilization of Component Interfaces.
December 2004,PeopleSoft 8.9 CRM / Financials / HR
Unilog, Paris, France
PeopleSoft Integration Consultant
o Architectural study to implement PeopleSoft Applications in a Hub-and-Spoke architecture using Integration Broker.
o PeopleSoft 8.9 CRM / Financials / HR
August to October 2004, CRM Call Center / Support
International Mobile Telecommunication Service Provider, Paris, France
PeopleSoft CRM Integration Consultant
o Development of real-time integration transactions of legacy Customer data to PeopleSoft CRM 8.8 SP1 using 360° Viewer, Consumer and Telecommunications Case Component Interfaces, PeopleCode
o Screen customizations using PeopleTools 8.44, PeopleCode, and Application Packages
o Modification of Application Packages and Classes including 360° Viewer
o Debugging and Repair of Component Interfaces
o Creation of custom Application Engine to import Telecommunications Consumer data from XML files to PeopleSoft BORM. Technologies utilized:
Application Engine
File Layout (XML)
New, optimised CRM Component Interfaces:
Consumer
Application Designer on-line Component Interface Test Utility
Application Packages
o Technical assistance for: Development, Project Migration, System Performance
o Customer liaison for project delivery
April to July 2004, CRM Sales, Multi-Channel Contact Management
Austrian Bank Card Manufacturer, Vienna, Austria
PeopleSoft CRM Integration Consultant
o Integration of PeopleSoft CRM 8.8 SP1 : Configuration of Application Messaging and Integration Broker to export XML transactions
o Customization of standard XML messages (PeopleCode and Component Interface): Company, Site, Contact
o Customization of physical data model (SQL-Server)
o Screen customizations using PeopleTools 8.44, PeopleCode, and Application Packages
o Creation of custom Application Engine to import Customer, Site, and Contact data from CSV files to PeopleSoft BORM including Customer Roles and Contact Billing Relationships. Technologies utilized:
Application Engine
File Layout
New, optimised CRM Component Interfaces:
Company,
Site,
Contact
Application Designer on-line Component Interface Test Utility
Application Packages
March 2004, CRM Help Desk, HR Application Messaging Assistance
PeopleSoft Benelux, Den Haag, Holland
PeopleSoft CRM Integration Consultant
o Technical Assistance for Integration of PeopleSoft CRM 8.8 and HR 8.1: Configuration and Troubleshooting of Application Messaging and Integration Broker to export Employee information from HR 8.1 to CRM 8.8
o Troubleshooting stopped transactions using PeopleCode
January to February 2004, CRM Sales, Multi-Channel Contact Management
Austrian Bank Card Manufacturer, Vienna, Austria
PeopleSoft CRM Integration Consultant
o Integration of PeopleSoft CRM 8.8 : Configuration of Application Messaging and Integration Broker to export XML transactions via flat file and FTP
o Customization of standard XML messages (PeopleCode and Component Interface): Company, Site, Contact
o Analysis of technical alternatives to PeopleSoft ERMS to support alternate POP3 XML synchronization using Integration Broker
o Customization of physical data model (SQL-Server)
o Screen customizations using PeopleTools 8.4 and PeopleCode
July 2003 to December 2003, CRM Sales, HR, and Finance / SCM
Transport and Logistics Training Service Provider, Paris, France
PeopleSoft CRM, HR, and Finance/SCM Integration Consultant
o Integration of PeopleSoft CRM 8.8, HR 8.8, and Finance/SCM 8.4 : Configuration of Application Messaging and Integration Broker
o Synchronization of standard objects (EIP Employee, Customer, Country, …)
o Customization of standard XML messages (PeopleCode and Component Interface) and synchronization of custom business objects
o Analysis and customization of physical data model (DB2 7)
o Screen customizations using PeopleTools 8.4 and PeopleCode
o Development of PeopleSoft Application Engine programs
o Developer training and documentation on “best practices” for Application Messaging
o Production Implementation Support
o Technical Case resolution with PeopleSoft Customer Connection Support
Recent CRM Project Experience (Europe)
February 2002 to January 2003, CRM Sales and Marketing Project
Satellite Services Operator, Paris, France
PeopleSoft CRM Consultant
o Migration of application customizations from Vantive 8.2 to PeopleSoft 8.4
o Data mapping analysis and customization of physical data model (Oracle 8.6.1)
o Functional gap analysis
o Screen customizations using PeopleTools 8.4 and extensive PeopleCode
o Installation of PeopleSoft patches
Vantive Sales and Marketing Technical Lead
o Customization of physical data model
o Screen customizations using Vantive Tools 8.2, Form Designer and Vantive Basic
o Platform and user administration
September 2001 to December 2001, CRM Sales and Marketing Project
Natural Gas Provider, Paris, France
PeopleSoft CRM Integration Consultant
o Migration study from Vantive 8.2 to PeopleSoft 8.0 CRM and 8.4 Mobile pre-release
o Provided data mapping and functional gap analysis
o Analysis of different integration strategies
January 2001 to September 2001, CRM Sales and Marketing Project
National Telecommunication Service Provider, Paris, France
Vantive CRM Solutions Consultant
o Technical support and training for development team
o Responsible for integration of Vantive CRM (VanAPI) and Microsoft Outlook
o Platform Installation and administration (Vantive 8.2 / Oracle 8.5 / Sun Solaris / HP/UX)
o Creation of technical solution to enable Euro currency utilization
Previous CRM Project Experience (Europe)
January 2000 to September 2000, CRM EAI Solution Provider
SoftPlus / US Interactive, Paris, Rome, Madrid, Bucharest
CRM Integration Consultant
o Various pre-sales missions to demonstrate and prototype technical architecture to integrate Vantive CRM with billing solutions such as ARBOR/BP
January 1997 to December 1999, Various European CRM Integration / Solution Projects
Cap Gemini Telecom, Paris, France
CRM Integration / Solution Consultant
o 1999 (eight months), NC NUMERICABLE (Cable Service Provider), Call Center and Sales Force Automation, Paris, France
Customization of physical data model (Oracle 8.1.5)
Screen customizations using Vantive Tools 8.2, Form Designer and Vantive Basic
Installation and administration of platform (Vantive 8.2 / Oracle 8.1.5, Unix)
o 1998 (two months), CEGETEL (Fixed Telephone Service Provider), Call Center, Paris, France
Technical support and training of development team
Analyse et proposition de différentes stratégies d’intégration
o 1998 (six months), SFR (Mobile Telephone Service Provider), Call Center, Paris, France
Technical support and training of development team
Creation of performance benchmark statistics
Responsible for the installation and migration of application and user data from MS SQL-Server 6.5 to Oracle 7.3.3.4, NT, MS Access
o 1997 (four months), DUTCHTONE (Mobile Telephone Service Provider), Call Center and Sales Force Automation
Technical support and organization of development team
Analyze and propose integration strategies
Installation and administration of the platform (Vantive, Oracle, N/T, Unix)
o 1997 (four months), SCHNEIDER (Manufacturing Automation), Help Desk, Paris, France
Responsible for the creation of a utility to automatically send and receive faxes (MS Visual Basic)
Previous CRM Project Experience (United States)
June 1995 to December 1996, Various US CRM Integration / Solution Projects
Pacific Engineering, San Jose, California
CRM Integration / Solution Consultant
o 1996 (three months), JOHNSON & JOHNSON, Help Desk
Responsible for upgrade of application server software (Oracle, Unix)
o 1996 (four months), TOSHIBA AMERICA, Help Desk
Customization of the physical data model (SQL Server, NT)
Analyze and propose integration strategies
Responsible for the creation of a utility to automatically send SMS messages (MS Visual Basic).
o 1995 - 1996 (nine months), EARTHLINK NETWORK, Call Center
Customization of the physical data model (SQL Server, NT)
Analyze and propose integration strategies
Responsible for the creation of a utility to automatically create customer database records once received from the public web-site (MS Visual Basic)
Installation and administration of the platform (Vantive, SQL-Server, N/T)
Monitor and restart of the application server
Previous IT Experience (United States)
1990 to 1995, Various Advisory and Technical Project Management Roles
Rockwell International Corporate Headquarters, Seal Beach, California
Senior Business Programmer / Analyst
o Founding member of Rockwell Corporate IT Standards Board responsible for corporate information technology architecture and standards.
o Two years - Senior Technical Project Manager - Divisional Paperless Workflow System
Responsible for project implementation and end-user training of C++ / Oracle client-server paperless workflow system.
Performed data modeling, design, and implementation of all system enhancements using ERwin, Microsoft Visual Basic 3.0 and Oracle 6.0.
o Four Years - Technical Project Manager - Corporate Communications Network Billing System
Responsible for project implementation including program development, data integration and schedule coordination with Telecommunications hardware installation.
Designed, coded, and tested major revisions to existing telephone billing system using VS COBOL II, OS/JCL, and DB2/SQL databases.
Designed and coded Macintosh-based on-line multi-user database invoice tracking system using Erwin and FoxBase+.
Performed all scheduling tasks using Microsoft Windows scheduling tools and provided regular monthly status presentations to senior Rockwell management.
1988 to 1989, Various Technical Integration and Solutions Roles
Boeing Aircraft Company, Long Beach, California
Business Programmer / Analyst
o One year - Programmer / Analyst - Labor Data Collection System
Designed, coded, and tested on-line/batch transaction-processing and report-generating programs using LPI-COBOL ver 6.01 and ORACLE/SQL databases in a NCR/TOWER 600 super-micro environment.
Developed UNIX C-Shell programs to process batch report requests and route job output. Implementation of this system provided Douglas Aircraft with a low-cost and accurate means of collecting labor and attendance information.
o One year - Lead Programmer - On-Line Parts Rejection System
Designed, coded, and tested on-line parts-rejection programs using Transform (CASE) COBOL generator and DB2/SQL tables in an IMS DB/DC MVS/XA environment. Programming required heavy use of customized DB2/SQL statements, VM/CMS, and PANVALET libraries. Implementation of these programs enabled Douglas Aircraft to satisfy a military requirement for automated tracking of parts rejections.
Systems Integration Consultant
Sixteen years of commercial information technology systems integration experience.
Nine years of CRM systems integration experience.
Delivers customer-oriented high-quality technical solutions based on business needs.
o Extensive experience with IT integration for International Fortune 500 companies.
o Customer, solution, and team-oriented.
o Professional and efficient.
o International experience (U.S. and Europe).
o Fluent English and spoken French.
o Seeks international-oriented IT projects requiring best-of-breed data integration solutions.
Education
Graduated December 1987
California State Polytechnic University, Pomona, California
Bachelor of Science, Business Administration and Computer Information Systems.
In 1987 California State Polytechnic University, Pomona, California, was rated the best University in the United States for its curriculum of combined Business Administration and Computer Information Systems. The university’s curriculum is an intensive combination of Business Economics, Law, Management, Accounting, Sales and Marketing along with Information Technology, application, programming, data modeling, and project implementation.
Recent CRM Data Integration Experience (Europe)
Technical Skill Summary
Nine years of experience with implementation and integration of CRM applications
o PeopleSoft 8.0 – 8.9
o Vantive 6.0 – 8.2
o Microsoft CRM 1.0
Sixteen years of experience with database modeling, implementation, and integration
o Oracle
o DB2
o MS SQL-Server
o MS Access
o xBase
o Windows Desktop, NT
o Unix
Multi-tier application design, development and integration
o MS Visual Basic 4.0 – 6.0
o HTML
o Java
o JavaScript