Alexandre - Chef de projet MS PROJECT

07/10-present: immigration to the US for family reason (caregiver); GreenCard received in March 2011

03/10 to 06/10 IT Projects Director (software integration) for BULL (Lyon, France)
 SANOFI-PASTEUR: recommended new software maintenance indicators and designed related ITIL dashboard, which is approved by customer as the right improvement for service level management of the business owners.

 Pre-sales: wrote software integration (OPX Planisware) outsourcing offer to requests for proposal to CNES (French Space Center). Wrote the Quality Plan Management model of embedded software project for DGA (French military R&D).

 “RHONE-ALPES” area: directed an Infrastructure outsourcing contract (databases tuning and refresh, applications supervision, software packaging) - Budget $1.4M/y, Team leadership of 12 engineers. Achievements: I have negotiated new scope of SLA, in the mean time I have decreased expenses of project and I have increased profits from 4% to 7%.

05/09 to 12/09 eCommerce Project Manager for my-envelope (Nice area, France)
 Marketing analysis for the business owner, wrote functional specifications, wrote the legal notice and website policies,
 Oversaw website developments (powered by Joomla framework, one engineer) and the graphics professional (two persons),
 Tested all the functionalities of the website, filled all products content, validated final solution for delivery.

05/08 to 05/09 Software Quality Manager for ORANGE BUSINESS SERVICES (Lyon, France)
 Engineered new document models and tools for software development processes of ISO9001 quality system based on CMMi level 3. Created: new plan of management project model, model sheet of indicators specification, project quality audit tool with dashboard, risk management tool, Excel and MS Project templates of planning project.

 Animated fifteen CMMi trainings and coached thirty project managers about software development processes: management and traceability of the requirements, preparation and control of the project, risk management, identification management of the indicators, configuration management, tests plan, etc. Achieved 20% improvement of IT quality practices, which has contributed to obtain CMMi level 3 certification.

 Audited project processes (“V” cycle and Agile/Scrum) and reviewed deliverables for major customer: ALSTOM, MICHELIN, STADE DE FRANCE, FRANCE TELECOM, CATERPILLAR, RENAULT TRUCKS�

11/07 to 04/08 Infrastructure Project Manager for EXAKIS (Lyon, France)
 ADECCO: managed a migration project about 10.000 mailboxes from Lotus Notes to MS Exchange/Outlook. I saved 17% of initial budget (550 labor/d) by optimizing planning and the deliverables management.
 UGITECH: headed applications tests plan for the new architecture system (full Microsoft, Citrix, 1200 workstations) and implemented a methodology and indicators dashboard to manage debugging before deployment. Coordinated teams of IT department and ITSM outsourcing company (Osiatis).

04/07 to 08/07 ITIL/ISO20000 Project Manager for DCS EASYWARE (Lyon, France)
 Designed Market Research project about ISO 20000/ITIL implementation (goal: best quality and streamline of IT delivery services). The steering Committee approved my report recommendations and ordered to start the project.
 Audited DCS Service Desk and IS Supervision management of Volvo IT (trucks makers), then I wrote improvements report (based on ITIL) to obtain better performance and quality of delivery.

09/06 to 04/07 Master’s Degree in Software Engineering and Management (see “Education” section)

10/03 to 07/06 ITSM Consultant & Project Manager for TIBCO (Paris and Lyon, France)
 Pre-sales: wrote outsourcing offers to requests for proposal, point of contact for the sales managers. ITSM solutions design. Generated business of 800,000 euros ($1,200,000).
 Wrote ITSM audit report (ITIL based with mapping of IT Urbanization), approved by top management to reorganize Business Units (Service Desk in particular) of the company.
 Project Manager for major companies: DGA, APAVE, F.A.C, FLEURY MICHON. Improved outsourcing processes (ITIL based), got best quality of delivery and increased profitability (14% from 9%).

05/02 to 11/02 ITSM Outsourcing Manager for FOCAL SYSTEMS (Paris, France)
 Service Level Agreement Manager in outsourcing department of Service Desk and Service Support. Improved workload productivity in my department to 94% by resources planning optimization.
 Staffing and validation of applicants for HR department. Headed 50 technicians
 Pre-Sales: won a three years Service Desk outsourcing contract for 6500 users
 Customers: EDF, PEUGEOT, AVENTIS, USINOR, CREDIT AGRICOLE, CREDIT LYONNAIS.

07/99 to 02/02 ITSM Outsourcing Manager for TEAM PARTNERS GROUP (Paris, France)
 Service Level Agreement Manager of outsourcing contracts of Infrastructure Support.
 Staffing and validation of applicants for HR department. Headed 70 technicians
 Customers: AIR FRANCE, MICROSOFT, RENAULT, JET TOURS, CREDIT AGRICOLE.

01/93 to 06/99 ITSM Outsourcing Supervisor for ICL FUJITSU (Paris, France)
 Manager of a 1,1 M of Euros ($1.5M) European Outsourcing Contract for CAT (cars logistic).
 Service Level Agreement Supervisor for several major customers. Headed 50 technicians.
 Headed staffing and created candidate technical selection process.
 Customers: RENAULT, SANOFI, TOTAL, PARIBAS, SYNTHELABO.

PROFESSIONAL SKILLS
Project “V” cycle, SDLC, Agile/Scrum, CMMi v1.2 (training in 05/08) - PMP concepts - MS Project, PSN, MS Visio
Modeling UML, AMC Designer, IT Urbanization, MEGA
ITSM Dispatch One, AHD (CA), Kimoce, AX-Care, Asset Center, GLPI, ITIL v2 Foundation certificate (02/04)
Systems Windows NT4, 2000, XP, Vista, 7, MacOS Tiger, LINUX, Active Directory
Network LAN, WAN, OSI model, TCP/IP v4, ADSL, Wifi networks, Firewall, CISCO routers,
Databases FileMaker Pro, Oracle, SQL, PL/SQL,
Development Algorithmic, HTML, JAVA, J2EE, Eclipse, XML, DotNET, SVN, Joomla, SAP R3

EDUCATION
09/06 to 03/07 Master’s Degree in Information System Engineering and Management (based on PMP)
INSA Lyon (French engineering University) and EM Lyon (French business University)

Diploma: 10/10/07 - Thesis with highest Honors: subject about ITIL/ISO20000 implementation
Additional learned competencies for this Master’s degree: Marketing, business strategy, business performance, economy, finance, accounting, HR management, corporate law.

09/91 to 12/92 Certification of Mini computing / Micro computing IBM Technician
IMPL “Institut de Maintenance des Pays de Loire” (IT professional training in Nantes, France)

QUALIFICATION HIGHLIGHTS
 Software development
 Fluent in English and French
 IT Quality Processes Implementation
 IT Complex Organizations
 Infrastructure and Support Management
 Project Management & Planning
 IT Recruitment and Team Leading
 Change (IT people) & Risk management
 ITIL and CMMi models
 IT Budget Management
 RFP and Vendors Management
 IT Urbanization (functional audit)