Alexandre - Chef de projet MS PROJECT
Ref : 091020B001-
PA 18018 BETHLEHEM (Israël)
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Chef de projet, Consultant fonctionnel, Ingénieur qualité et méthodes (53 ans)
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Freelance
07/10-present: immigration to the US for family reason (caregiver); GreenCard received in March 2011
03/10 to 06/10 IT Projects Director (software integration) for BULL (Lyon, France)
SANOFI-PASTEUR: recommended new software maintenance indicators and designed related ITIL dashboard, which is approved by customer as the right improvement for service level management of the business owners.
Pre-sales: wrote software integration (OPX Planisware) outsourcing offer to requests for proposal to CNES (French Space Center). Wrote the Quality Plan Management model of embedded software project for DGA (French military R&D).
“RHONE-ALPES” area: directed an Infrastructure outsourcing contract (databases tuning and refresh, applications supervision, software packaging) - Budget $1.4M/y, Team leadership of 12 engineers. Achievements: I have negotiated new scope of SLA, in the mean time I have decreased expenses of project and I have increased profits from 4% to 7%.
05/09 to 12/09 eCommerce Project Manager for my-envelope (Nice area, France)
Marketing analysis for the business owner, wrote functional specifications, wrote the legal notice and website policies,
Oversaw website developments (powered by Joomla framework, one engineer) and the graphics professional (two persons),
Tested all the functionalities of the website, filled all products content, validated final solution for delivery.
05/08 to 05/09 Software Quality Manager for ORANGE BUSINESS SERVICES (Lyon, France)
Engineered new document models and tools for software development processes of ISO9001 quality system based on CMMi level 3. Created: new plan of management project model, model sheet of indicators specification, project quality audit tool with dashboard, risk management tool, Excel and MS Project templates of planning project.
Animated fifteen CMMi trainings and coached thirty project managers about software development processes: management and traceability of the requirements, preparation and control of the project, risk management, identification management of the indicators, configuration management, tests plan, etc. Achieved 20% improvement of IT quality practices, which has contributed to obtain CMMi level 3 certification.
Audited project processes (“V” cycle and Agile/Scrum) and reviewed deliverables for major customer: ALSTOM, MICHELIN, STADE DE FRANCE, FRANCE TELECOM, CATERPILLAR, RENAULT TRUCKS…
11/07 to 04/08 Infrastructure Project Manager for EXAKIS (Lyon, France)
ADECCO: managed a migration project about 10.000 mailboxes from Lotus Notes to MS Exchange/Outlook. I saved 17% of initial budget (550 labor/d) by optimizing planning and the deliverables management.
UGITECH: headed applications tests plan for the new architecture system (full Microsoft, Citrix, 1200 workstations) and implemented a methodology and indicators dashboard to manage debugging before deployment. Coordinated teams of IT department and ITSM outsourcing company (Osiatis).
04/07 to 08/07 ITIL/ISO20000 Project Manager for DCS EASYWARE (Lyon, France)
Designed Market Research project about ISO 20000/ITIL implementation (goal: best quality and streamline of IT delivery services). The steering Committee approved my report recommendations and ordered to start the project.
Audited DCS Service Desk and IS Supervision management of Volvo IT (trucks makers), then I wrote improvements report (based on ITIL) to obtain better performance and quality of delivery.
09/06 to 04/07 Master’s Degree in Software Engineering and Management (see “Education” section)
10/03 to 07/06 ITSM Consultant & Project Manager for TIBCO (Paris and Lyon, France)
Pre-sales: wrote outsourcing offers to requests for proposal, point of contact for the sales managers. ITSM solutions design. Generated business of 800,000 euros ($1,200,000).
Wrote ITSM audit report (ITIL based with mapping of IT Urbanization), approved by top management to reorganize Business Units (Service Desk in particular) of the company.
Project Manager for major companies: DGA, APAVE, F.A.C, FLEURY MICHON. Improved outsourcing processes (ITIL based), got best quality of delivery and increased profitability (14% from 9%).
05/02 to 11/02 ITSM Outsourcing Manager for FOCAL SYSTEMS (Paris, France)
Service Level Agreement Manager in outsourcing department of Service Desk and Service Support. Improved workload productivity in my department to 94% by resources planning optimization.
Staffing and validation of applicants for HR department. Headed 50 technicians
Pre-Sales: won a three years Service Desk outsourcing contract for 6500 users
Customers: EDF, PEUGEOT, AVENTIS, USINOR, CREDIT AGRICOLE, CREDIT LYONNAIS.
07/99 to 02/02 ITSM Outsourcing Manager for TEAM PARTNERS GROUP (Paris, France)
Service Level Agreement Manager of outsourcing contracts of Infrastructure Support.
Staffing and validation of applicants for HR department. Headed 70 technicians
Customers: AIR FRANCE, MICROSOFT, RENAULT, JET TOURS, CREDIT AGRICOLE.
01/93 to 06/99 ITSM Outsourcing Supervisor for ICL FUJITSU (Paris, France)
Manager of a 1,1 M of Euros ($1.5M) European Outsourcing Contract for CAT (cars logistic).
Service Level Agreement Supervisor for several major customers. Headed 50 technicians.
Headed staffing and created candidate technical selection process.
Customers: RENAULT, SANOFI, TOTAL, PARIBAS, SYNTHELABO.
PROFESSIONAL SKILLS
Project “V” cycle, SDLC, Agile/Scrum, CMMi v1.2 (training in 05/08) - PMP concepts - MS Project, PSN, MS Visio
Modeling UML, AMC Designer, IT Urbanization, MEGA
ITSM Dispatch One, AHD (CA), Kimoce, AX-Care, Asset Center, GLPI, ITIL v2 Foundation certificate (02/04)
Systems Windows NT4, 2000, XP, Vista, 7, MacOS Tiger, LINUX, Active Directory
Network LAN, WAN, OSI model, TCP/IP v4, ADSL, Wifi networks, Firewall, CISCO routers,
Databases FileMaker Pro, Oracle, SQL, PL/SQL,
Development Algorithmic, HTML, JAVA, J2EE, Eclipse, XML, DotNET, SVN, Joomla, SAP R3
EDUCATION
09/06 to 03/07 Master’s Degree in Information System Engineering and Management (based on PMP)
INSA Lyon (French engineering University) and EM Lyon (French business University)
Diploma: 10/10/07 - Thesis with highest Honors: subject about ITIL/ISO20000 implementation
Additional learned competencies for this Master’s degree: Marketing, business strategy, business performance, economy, finance, accounting, HR management, corporate law.
09/91 to 12/92 Certification of Mini computing / Micro computing IBM Technician
IMPL “Institut de Maintenance des Pays de Loire” (IT professional training in Nantes, France)
QUALIFICATION HIGHLIGHTS
Software development
Fluent in English and French
IT Quality Processes Implementation
IT Complex Organizations
Infrastructure and Support Management
Project Management & Planning
IT Recruitment and Team Leading
Change (IT people) & Risk management
ITIL and CMMi models
IT Budget Management
RFP and Vendors Management
IT Urbanization (functional audit)