Thibaut - Chef de projet SERVICENOW
Ref : 170915H001-
44300 NANTES
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Chef de projet, Consultant technique, Consultant fonctionnel, Business Analyst (43 ans)
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Freelance
Experience
Engage-ESM : Business Analyst / Solution Architect / Implementation Leader 2013 till now – France, Nantes
Engage-ESM : Global Solution Consultant (from 2018 to 2019)
o Referent on ServiceNow IT Business Management (PPM, AGILE, FINANCE, APM)
o Presales: Request for Proposal, Proof of Concept
o Business Analyst / Solution Architect on client projects
imaKumo : Manager (4 years from 2014 until 2018)
o Team Manager (up to 15 collaborators)
o Innovation Process Manager: Coordination, Proof of Concept, prototype (mobile App,
Internet of Things, ServiceNow Apps, new product design & development based on
ServiceNow platform)
o Presales: Request for Proposal, oral defense, POC (on ServiceNow and ServiceNow
Express)
o Responsible of the Partnership with Supinfo International University
o Recruitment (avg 60 persons)
Groupama: Business Analyst / Solution Architect (1 year)
o Workshops to implement Portfolio Management and enhancements management.
o Definition of solution architecture on budget definition, allocation, project management, time
management, resource management, for the whole IT department
Ses Imagotag: Business Analyst / Solution Architect (6 months)
o Workshops to implement Demand Management, PPM, Resource Management, Finance
Management, Timecard. Follow up of implementation team.
Air Liquide Group: Business Analyst / Solution Architect (4 months)
o Workshops to implement Application Portfolio Management for the whole Group (avg. 3000
applications). Follow up of implementation team.
Total Group: Business Analyst / Solution Architect (4 months)
o Proof of Concept on ServiceNow Application Portfolio Management, in order to manage Total
Application Group Portfolio and strategies for the portfolio (avg. 2000 applications)
Richemont Group: Business Analyst / Solution Architect (2 months)
o Business Analysis on Demand Management & PPM
o Workshops, coaching and functional/technical design
Arkea: Business Analyst / Solution Architect (1 week)
o Proof of Concept on ServiceNow Demand Management, PPM, Resource Management &
Timecards
Sogetrel Group: Business Analyst / Solution Architect (1 year and 2 months)
o Definition of IT charge back model, financial modeling and financial management, on
ServiceNow ITBM
o Implement Budget management for IT department
o Workshops, solution architecture definition, stories writing and project follow up
o Implementation of charging cost engine in ServiceNow
Sogetrel Group: Business Analyst / Solution Architect (2 weeks)
o Migration of hardware and software Assets and Software data
Evolution on End-User portal, Incident and foundation
o Implementation of Asset Management and Software Asset Management
Swiss company: Presales (14 days)
o Proof of concept on ServiceNow PPM with financials: Demand management, resource
management, timecards, PPM, Budgeting and cost allocation
o Implementation of the Use Cases
o Presentation of POC prototype to process owners and key users
ENEDIS: Business Analyst / Solution Architect (4 months)
o Migration of ServiceNow PPM (demand management) instance to ITSM ServiceNow instance
o Workshops, migration strategy definition
o Project follow up
ServiceNow: Teacher assistant on ITBM Financial Management Course at Knowledge 18, Las Vegas,
United States (2 days)
Lacoste: Business Analyst / Solution architect (3 months)
o After 2 years of PPM used in ServiceNow, roadmap to define new features that could improve
current solution for PPM users
o Specifications and impact analysis
La Poste (DISIT): Business Analyst (2 months)
o Audit on PPM implementation in order to identify gaps between users expectations and
customizations
o Training Users and PM Support
o Enhancements specifications development
Enedis: Business Analyst / Process Leader (18 months)
o Architect and functional process leader on ServiceNow CMDB (1000k CIs), Asset Management,
Reporting, End user Service Portail (100k end users), Knowledge Management, interface
between HP and ServiceNow
o Workshops animation (avg 40 workshops) for functional requirements capture and elicitation
o Architecture definition and interface contract writing
o Coordinating, Implementation follow up, « Offshore » in Asia/Oceania
o Proof of Concept, Development of critical features, prototyping
Tibco : Presales
o Proof of Concept about interface development between Akuiteo and ServiceNow
o Use cases definition and architectural target definition and interface contract writing
ServiceNow : Teacher assistant on Performance Analytics Course at Knowledge 17, 2 days in Orlando,
United States
Total: Business Analyst / Implementation Leader (8 months)
o Referent on service catalog migration to ServiceNow: 2000 catalog items, avg 150k end-users
o Audit, recommendations and service catalog redesign
o Workflow design and service catalog items development on ServiceNow
o Causal analysis and correction of global migration defects
Council of Europe Bank: Business Analyst / Implementation Leader / Solution Architect (6 months)
o Business Analyst and solution architect on project portfolio management, HR and Knowledge
processes (workshop, specifications, process redesign),
Project Portfolio Management: Design and development of demand management,
Project, enhancements/defects, time management, resource management, test
management
RH: definition and implementation of Onboarding / Offboarding processes (agents,
consultants, internship, interim, visitor)
Facilities Management: facilities catalog design and facilities maintenance
Archiving documents process for Operational Risk department
o Implementation leader of a team (2/3 persons): architecture, design, development, functional
testing and ongoing maintenance
o Definition of solution architecture on ServiceNow: Service Portal, incident, service catalog,
problem, change management, PPM, HR, Facilities, Knowledge, and core platform
management (SSO, LDAP, and so on.)
o ServiceNow Instance upgrades
Lacoste: Business Analyst / Solution Architect (6 months)
o PPM: Business Analyst on Project Portfolio management applications in ServiceNow
(Demand management, Project, enhancements/defects, time management, resource
management, Budget Management)
o Functional referent, workshops, functional specifications writing and functional testing
o SSO workshop and setup
Proservia: Solution Architect / Developer (1 week)
o Enhancements specifications and development on PPM applications (solution definition and
implementation)
Pole Emploi: Business Analyst / Solution Architect (3 months)
o Requirements capture on Service Level Agreement process and global platform Reporting in
ServiceNow and definition of a technical solution.
o Requirements development and conception.
o Development of SLAs, report templates and documentation.
SAINT GOBAIN: Business Analyst / Solution Architect (1 month)
o PPM: Business Analyst on Project Portfolio management applications in ServiceNow
(Demand management, Project, enhancements/defects, time management, resource
management, Cost Management). Workshop management and functional specifications
writing.
ING: Project Manager (4 months)
o Project Management of the ING Bank CMS redesign
TF1: Solution Architect (3 months)
o Solution architect on interface between ServiceNow and SAP (through Biztalk).
o Workshop and writing of specification on interface, to synchronize reference data (cost center,
companies, internal orders, functional domains, etc.).
o Transcoding, data mapping rules and business rules defined for the interface
o Development of Interface (SOAP Web Services and functional testing with customer team
VERALLIA (Saint Gobain Group): Developer (2 weeks)
o PPM: Functional testing support on Project Portfolio management applications in ServiceNow
(Project, time management, resource management).
o Functional support testing
Total: Business Analyst / Process Leader / Solution Architect (1 year)
o Management of part of the implementation project on ServiceNow: SCCM interface design,
Interface with subcontractors monitoring systems
o Animation of workshops on CMDB processes / ServiceNow expectations and data migration
of CMDB (from BMC Remedy to ServiceNow)
o Definition of solution architecture and writing of interface contracts
o Development of complex features
ASL Aviation Group / Europe Airpost: Project Manager and Solution Architect (4 months)
o Project management: switch between a legacy ServiceNow instance to an MSP instance,
management of flight exploitation uncertainties of the aerial domain (with createNow App), call
management
o Animation of workshops and definition of solution architecture. Writing of functional/technical
specifications and guidelines.
o Coordination of implementation team
o Development of new features
o ServiceNow Instance upgrades
Air Liquide : Roadmap definition on Project & Portfolio Management practice for the whole Group
Air Liquide : ServiceNow ITSM project presales
o Request for Proposal, oral defense
Europcar: Business Analyst / Implementation Leader (4 months)
o Proof of Concept of ServiceNow PPM, prototyping and key user presentation (presales)
o Animation of workshops. Definition of the solution architecture and writing of functional /
technical specifications to manage Project Portfolio Management processes by ServiceNow
(Project, resource Management, time cards, financial management applications)
o Coordination of development team and animation of sprint review
o Development of new features
o Data migration from HP PPM to ServiceNow PPM
STIME (Intermarché): Business Analyst / Project manager (3 months)
o Management and Implementation of ServiceNow Project Portfolio Management Applications
o Workshop, functional specifications writing
o Development of features and documentation
Europcar: Project Manager / Technical consultant (1 year)
o Project direction / Agile Project management: enhancement, CMS, Agile application, CMDB
design, interfaces, Change Management, Demand Management
o Workshop, writing of functional specifications
o Development of new features
Conseil Général du Haut-Rhin: Project Manager (1 an)
o Project direction / Project management: system upgrades, enhancements, project and
program management, End user Portal
o Workshop, writing of functional specifications
o Quality Assurance & Technical lead
o Development of new features
o ServiceNow Instance upgrades
Lyonnaise des Eaux: Implementation Leader (3 months)
o Business Analyst on different themes: incidents, problems, change, data foundation, security)
o Definition of target solution architecture
o Setup Single Sign On and implementation of security policy
o Technical lead of development team (coordination and QA)
o Technical audit of deliverables (Very SaaS)
Stelsia (groupe SNCF): Implementation Leader (6 months)
o Setup of Services Portal of Stelsia, a company specialized in furniture and equipment
procurement (for French railway group SNCF)
o Development of two interfaces between ServiceNow & Quadria / SCC systems (EDI, CSV
through FTP)
o Practice of agile methodologies (Prototype, sprint & release management)
ServiceNow / La Française des Jeux, (3 months)
o Implementation of change management and SDLC (for agile development projects)
LVMH Group, LVMH Holding, TAG Heuer, Axa Investment Manager (2 months)
o Audit & assessment of the existing process, ServiceNow implementation
o Specifications & Design of ServiceNow solution architecture
o Implementation in ServiceNow (incident, change, asset, configuration, SDLC, Service Catalog,
project portfolio management, resource management, cost management, time cards)
o Development of software interface (ServiceNow Mid Server, FTP, SOAP)
o Functional testing
Freelance: Business Analyst & Methods Engineer 2010-2014 – France, Paris
GIE AGIRC-ARRCO (Cadrage stratégique de la DSI Retraite Complémentaire): Business Analyst
& Methods Engineer, Consultant in Organization & IS
o Context: Strategic framing of IT Organization of supplementary pension rights (retirement
organization)
o Scoping, definition of the strategy of Enterprise Architecture practice deployment, based on
TOGAF framework. EA tools benchmarking and selecting
o Definition of target organization & IT architecture definition for software development forge,
agile methodologies & tests (workflow, requirements, specifications, functional testing,
continuous integration, build, deliverables management etc.). State of Work, Prototype &
implementation.
GIE ALCARA, GIEPROD, GIE ALCIRE: Business Analyst & Methods Engineer, Consultant in
Organization & IS
o Project management (with agile & traditional methods)
o Strategic alignment / study of opportunity: process & ITSM tools, Enterprise Architecture,
project portfolio management, ISO 20000 framework implementation, service catalog, ABC
method
o Definition of functional analysis and design methodology for software development (500
final users)
o Definition and implementation of process & IS cartography of an Entreprise Architecture
methodology (MEGA): metamodeling, intranet website, word specifications generation,
modeling
o IS & process cartography (MEGA): processes, business data model, functional models,
application architecture models, infrastructure models, workflows
o Product engineering on MEGA: functional & technical support, quality controls,
methodological guides
o Design & Implementation of dashboards tools
o Training (MEGA, functional analysis & conception methodology, ITSM, ISO 20000)
o Methods support for build & run activities
Synopse Consultant in Organization & IS 2007-2009 – France, Paris
AIR FRANCE/KLM: Business Analyst
o Design of ITSM processes: incident, problem, change, asset & configuration management.
o Modeling of business processes on ARIS Business Architect
o Training & Support to process manager/owners
GIE Cent, ALCIRE: Methods Engineer, Consultant in Organization & IS, Developer
o Product engineering on MEGA: functional & technical support, quality controls,
methodological guides
o Methods support for architecture, build & run activities
o Design & development of interface services based on software tools: S&L Easyvista,
MEGA, CA Unicenter Service Desk, HP Quality Center, Atlassian JIRA, Eclipse/Mylyn,
Compuware Changepoint, Cegid Servantissimmo, TOP/X Monitoring tool, Active directory,
Lotus Domino, Alfresco, FIT Tracking Solutions (Java, PERL, VBS, PHP, SOAP, REST,
COM+)
o Software reeingeering, data cleaning & migration, evolutive and corrective maintenance
Vaaluens (iSPA Consulting): Business Analyst 2007– France, Paris
CALYON : Business Analyst & Methods Engineer
o Process cartography of portfolio & project management processes for a PPM software
implementation
GIE Cent, ALCIRE: Methods Engineer, Developer
o Audit of architecture repository (MEGA) & development of an intranet website with MEGA.
Functional skills
Framework / Best practices ITIL, Scrum, TOGAF, Lean Six Sigma (green belt), COBIT, CMMI, ISO,
Design thinking, Lean Startup
Functional Functional analysis & design methods, Project Portfolio Management,
CMDB, ITSM, Capacity Planning, Time management, IT Controlling,
Test management, Financial and Cost management, Enterprise
Architecture, Application Portfolio Management, Business Process
Management, Devops, Software Forge, Requirements engineering,
Data migration
Project Management Scrum/Kanban, V-model, Change management, Offshore coordination
Technical skills
Solution
Modeling
Interface
ServiceNow, MEGA, ARIS Business Architect, HP Quality Center, Jira;
EasyVista, CA Unicenter ServiceDesk, JIRA, HP ALM, MS Project
MEGA, Eclipse Papyrus, ARIS, Visio / UML, SysML, OCL, MERISE, BPMN
SOAP, REST, XML, JSON, XMI, LDAP, COM+, IoT
Javascript, JAVA/J2EE, PHP, PERL, vbscript/vba, C/C++, XML, Github
HTML, CSS
SQL, MySQL, SQL Server
Training & Certificates
ServiceNow CIS-PPM (certificate) 2019
ServiceNow France
ServiceNow CIS-ITSM (certificate) 2017
ServiceNow France
ServiceNow Financial Management (course) 2018
ServiceNow Virtual
ServiceNow Project Portfolio Management Fundamentals (course) 2018
ServiceNow Virtual
ServiceNow Performance Analytics (course) France, Nantes
ServiceNow 2017
G2G3 DEVOPS Trainer (course) 2016
G2G3 France, Paris
Enagement Manager (course) 2015
imaKumo France, Paris
ITIL Service Offering & Agreement (course & certificate) 2015
BCS France, Nantes
ServiceNow Implementation Specialist (certificate) 2015
ServiceNow France, Paris
ITIL Service Operation & ITIL Service Transition (course & certificate) 2014
BCS France, Nantes
Executive Certificate in Lean Six Sigma – Green Belt (10 days course and certificate) 2013
CentraleSupélec France, Chatenay Malabry
ServiceNow System Administrator (course & certificate) 2013
ServiceNow France, Paris
TOGAF Expert (level 1 & level 2) (course and certificate) 2011
Arismore France, Saint-Cloud
Certified ScrumMaster (course and certificate) 2011
Agilbee France, Paris
ISO/IEC 20000:2005 Foundation (EXIN) (course & certificate) 2011
Orsys France, Paris
JIRA administration (course) 2011
Idéo Technologies France, Paris
Higher Diploma of Accounting and Finance (course and certificate) 2011-2013
3/6 modules passed France, Créteil
COBIT v4.1 (certificate) 2010
Arismore France, Saint-Cloud
Easyvista (course) 2008
Easyvista France, Paris
CMMI v1.2 (course and certificate) 2009
CMMI Institute France, Nantes
ITIL V3 Bridge (certificate) 2009
Synopse France, Nantes
ITIL V2 Foundation (course and certificate) 2007
Synopse France, Nantes
MEGA (course) 2007
iSPA consulting France, Paris
Aris Business Architect (course and certificate) 2007
IDS Scheer France, Saint Cloud
Master’s Degree in Information Systems Project Management 2006-2007
Institut d’Administration des Entreprises - IAE-IEMN of Nantes France, Nantes
Master of Business Informatics (MIAGE) 2003-2006
University of Science of Nantes France, Nantes
French: Mother tongue
English: Full professional proficiency
German: Basic level