Charlie - Chef de projet COHERIS CRM
Ref : 141021N001-
86300 VALDIVIENNE
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Chef de projet, Consultant, Consultant technique (50 ans)
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Freelance
Geo-Sigma (Paris – San Francisco) 2013 – present
CRM PROJECT DIRECTOR, SOLUTION DELIVERY
Led the execution of critical, high-profile and large cross-company cloud based CRM projects to successful completion under tight timelines and defined KPIs, by exercising 360-degree communication, mitigating risk, managing teams dependencies and resources, maintaining team collaboration and ensuring high-quality on-time project delivery.
• Obtained commitment on detailed work plans including schedule, cost, resource, contingency and communication plans
• Assessed project risk and formulated mitigative contingency plans
• Oversaw staff performance by taking the lead in staff selection; monitored performance objectives and productivity metrics relating to quarterly goals and annual reviews; and provided staff training, development, and leadership to help ensure and maintain a strong team environment
• Guided internal resources as well as third-party vendors in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures
• Identified project performance issues, analyzed and addressed them in a timely manner
Key Accomplishments
• Implemented Geo-Sigma’s secure and could based SalesForce CRM platform - Budget 3.5M€
Conviva - a SaaS startup company - (Paris – San Francisco) 2010 – 2013
CRM PROJECT DIRECTOR, PROFESSIONAL SERVICES
Responsible for delivering Conviva’s CRM deployment for Sales, Marketing and Support & Services organizations.
• Collaborated daily with professional services, Security, TechOps, DevOps teams to coordinate deployment of completed projects, removed execution blockers, and ensured stability of environments
• Actively participated in roadmap and future project planning discussions with sales, marketing and support leadership
• Determined roles, responsibilities, duties and tasks of the execution team including checkpoints, deliverables, run books, and PKIs to measure projects execution effectiveness and customer satisfaction
• Defined procedures and methodology for end-to-end management of projects escalations
Key Accomplishments
• Deployed SalesForce (SaaS CRM) for sales, support and marketing – Budget $3M
Akamai – a SaaS/PaaS company - (Palo Alto, USA) 2008 – 2010
SENIOR TECHNICAL PROJECT MANAGER, PROFESSIONAL SERVICES
Led PaaS projects throughout the entire post-sale lifecycle of assigned customers as the “owner” of customer relationships by directing professional services team.
• Streamlined activities/resources on behalf of the customers across Akamai organizations including professional services, premium support, renewals, product management, engineering and marketing
• Served as the escalation point for customers, driving issues to resolution either individually or via the appropriate Akamai team members
• Empowered the organization through effective communications, mentoring and coaching efforts
Key Accomplishments
• Enterprise users data collection, consolidation, security and records management solution – a PaaS IT solution offering
o YouTube - Budget confidential
o CITI - Budget confidential
O JP Morgan - Budget confidential
Oracle & Decylog (Paris – San Francisco) 1996 – 2007
SENIOR MANAGER, CRM Competency Center
Led the end-to-end implementation of CRM enterprise applications for world’s top financial institutions: Paribas, Societe Generale, Credit Agricole, Bank of America, CITI, HSBC, etc. across US, EMEA and APAC.
EDUCATION
Graduate course work in Project Management (Stanford University, Palo Alto, CA) 2011
Master of Computer Science (Toulouse III, France) 1995
LANGUAGES
English (Fluent)
• French (Fluent)