Youssef - Chef de projet MS PROJECT

CAREER SUMMARY

Trend Micro
Security Researcher October 2018 to Date
Conducting static and dynamic malware analysis. Working on threat detection improvement for
IoT, mobile and web applications. Participating/Leading the customer incident response team.
Developing testing tools. Maintaining the security procedures and processes.
Performing penetration testing on various targets, code audit, cyber-attack infrastructure reverse
engineering, vulnerability research, cyber incident handling and training.

IE AIT AUCHAN RETAIL INTERNATIONAL
–
Villeneuve D’Ascq
Internal
Control
and Compliance
Officer
2017
to
Date
Within the Performance & Efficiency department I am m
anaging
a team
of 9 persons around
3
activities:
c
ompliance
, contract managers and
IT
asset management.
Leading the international compliance steering committee
(15 countries)
.
•
Design
of an international
IT
compliance program
•
Identify
ing
potential areas of compliance risk and implement corrective action plans for
resolution of problematic issues
.
•
Preparing
annual compliance plan and accompanying budget
•
GRC corporate soft
ware solution
implementation program management
•
IT
Audit & control of Auchan Group’s affiliate companies
•
Project/
Program Management
•
Internal p
rocess
improvement
/
development or enforcement
•
Leading the different international committees around my 3 main department
’
s
activities
•
Leading the IT
investment
co
ntrol group
•
Suppliers r
isk analysis
and mapping
•
Working with the different entities such as procurement, legal, security, operations etc.
•
Software asset managent
(Orac
le
ULA
, IBM
iULA
, Microsoft, Qlikview, Vmware, SAP, Salesforce
etc...)
•
IT secu
rity audit
•
Managing the software asset management activities
•
Lean/Agile
coach
–
trainings
–
agile
rituals setups
(
kanban
,
XP, lean, Scr
um
)
•
Leading the contra
ct management activities
•
Management of the ITAM program from
the selection of the solution to the deployment
in 15
count
ries. My
goals
were to reduce our TCO and gain control over our IT asse
ts
by improving the
asset life cycle from procurement to asset recycling.
ORANGE BUSINESS SERVICES
–
Villeneuve D’Ascq
/Massy
Global Service
Delivery
Manager
2015 to
2017
Within
the
large
accounts
department,
I
manage
d
the
delivery
of
managed
services,
connectivity
and
cybersecurity services
to
Orange
top
ten
customers
(retail
industry,
government,
manufacturers).
Average
contract weight 8
M
€
.
Involved
from
the
RFP
answers
for
all
subjects
related
to
service
management.
Working
closely
with
the
sales,
presales and business development
teams.
Managing all the phases of the contracts (information gathering, PoC, Pilot, transition and RUN)
Developing service related documentation such as quality plans, transition schedules, service
architecture, subcontrac
ts, incident, configuration, change, release, problem, OLAs, request and billing
management processes.

RANGE BUSINESS SERVICES
–
Villeneuve D’Ascq
/Massy
Global Service
Delivery
Manager
2015 to
2017
Within
the
large
accounts
department,
I
manage
d
the
delivery
of
managed
services,
connectivity
and
cybersecurity services
to
Orange
top
ten
customers
(retail
industry,
government,
manufacturers).
Average
contract weight 8
M
€
.
Involved
from
the
RFP
answers
for
all
subjects
related
to
service
management.
Working
closely
with
the
sales,
presales and business development
teams.
Managing all the phases of the contracts (information gathering, PoC, Pilot, transition and RUN)
Developing service related documentation such as quality plans, transition schedules, service
architecture, subcontrac
ts, incident, configuration, change, release, problem, OLAs, request and billing
management processes.
Management of the BUILD projects during the contact
life.
Leadingthe variousmeetingssuch ssteeringcommittees, service reviews, change advisoryboards, QoS
meetings, Internal technical reviews, internal steerco.
Providing various reports (SLAs, tSLAs, incident dashboard, KPIs)
Customers invoicing and follow
-upProviding P&L report on a monthly basis to OBS board of directors
Managing several teams
: Level 1, 2, 3 support, maintenance and contract renew team.
IT external audit missions for various customers.
CISCO ADVANCED SERVICES
– S.ANTIPOLIS Senior Project
Manager(North- Africa & Levant) Sept 2012 to April 2015
Coordinate meeting with global regional leads
Provide updates to Regions T,solutions, product, and MO activities. Liaison
between the Field Enablement teams and the Cisco Ready Core Leadership.
Track deliverables. Work
withRegional Lead to develop detailed project
plans and document in Smart Sheet .
Coordinate and lead internal communications to Field Enablement team. Manage
communications and updates on Cisco IWE (internaloperation
intranet system) Document Regional "GoTo Market"
Plans and provide follow up on
milestone and tasks On project side
Imanaged edium to large scale
projectsmainly inthe NAL zone,
Definingproject scope, Ensuring services SLA’s
aremet. Developed detailed work plans,
schedules,project estimates, resource plans,
and status reports for assigned projects. Conducted
customer meetings, project tracking, service
trending, and analysis. Ensured adherence to quality standards. TRANSTEL ENGINEERING
- SINGAPORE Project Management Officer Aug 2009 to July
2012 Transtel
Engineering provides telecommunication turnkey solutions for E
ngineering, Procurement and
Construction
(EPC) companies and Oil and Gas operators globally.
I managed multi
-million dollars project porfolio from project opportunities assessment
to project
closure. Managed the project management team. I Provided expertise on project management
methodology, developed templates, tools and trainings, the project prioritization, resource plan
management across my project portfolio, budgeting, CAPEX an
d 2008to e2009 Managed the Solution
IntegrationDepartment. (6Test Managers, 2 project managers, 12 Test engineers) Created
a improve the Time2Market of our solutions while decreasing the associated risks and maximizig profitability.
Introduced Risk Based Testing and re - adapted the testing
lifecycle to fit the
new testingmethodology. Development of the solution
- dimensioning book. Products concerned:
- omeSend
-Internationalremittance -Moneytransfer-cash/banktocard-cardtocash/bank-cash/bank to mobile/e -walletetc..-Promomax
-Loyalty promotion, user segmentation, couponing (mobile money, recharge)
-ChargingMax - prepaid recharge solution Managed the development
of anindustrialization framework called A.P.E, which enabled fast
deployment,automated73 %
thetestscenarios and decreased on - site presence of the ystem engineers.
ORASCOM TELECOM (ex-M-LINK TELEPRT) –NIVELLES (BELGIUM)

Engineering Manager Jan 2007 to Jan2008Orascom Telecom operates GSM networks in emerging countries (South
-Asia, Africa, Middle-

East...) and operates the optical submarine network MEDCABLE.
Management ofthe engineering and support teams, Network design,
Management of network operations.
Designing IP/MPLS transit plans.

Provided weekly Level Agreement (SLA) KPIs, Telcos vendors RFI,RFQ, CAPEX and OPEX management. Managed the
TDM to NGN migration (migration plan,risk assessment,plan ing,3rdpartiesmanagement etc BOfrom
UNISYS to COMVERSE systems. Icreated the migration plan and all it components
: planning, migration phases control plan, quality plan, KPIs, Test plans,
Disaster recovery plan, Rollback procedures, Risk
assessment & register etc. I’ve been the S.P.O.C of Comverse and acted as technical advisor for Bouygues Telecom. Other duties included reporting to the V.A.S
department director and manage 3rd parties (Sogeti & Cap Gemini)
who developed thevalidationtestprocedureandthetestscenarios.COMVERE

–BOULOGNE BILLANCOURTValidation

EngineerSept 2005 to Sept2006Tier 3 support, project follow-
up from pre

-configuration to customer site integration.My activities consisted

updocuments, automatedscriptsdevelopment,testexecution,
validationatcustomersites,on-calldutes.MytimewasdividedbetweenprojectsandR&Dtests products:VAS(SMSC,MMSC,VMS,Billingengine)CEGETEL
–La DefenseSDHProjectManagerMay 2005 to Aug2005ImanagedthenewlycreatedSDH/WDMproduction
team.Ourrolewastoprovidedetailedengineering fordomestic/enterprise
opticalfibernetworks,upgradeexistingcapacity
and manage interconnections withBouyguesTelecomntwork.Worked
closelywiththeengineering
departmentCEGETEL& BOUYGUES.
ORANGE –VillejuifRadioAccessEngineer
Dec 2004 to Apr2005Network supervision and troubleshooting, cell optimization, neighbouring, SHO, HHO, swaps. Supervised
BSS, RAN technical operations. TIER4 triggering for critical problems. Drive tests. Tracks analysis.
Reporting and incident management., Q&A KPIs update
ALCATEL SUBMARINE NETWORKS
–SARANOpticalTransmission
Engineer Sept 2001 to Oct 2004Sitemanagement,
civilworksfollow-up,Equipmentintegration,configurationcommissioning,testing
(SLTE, Power Feeding Equipment, Add &Drop Multiplexers, Routers) Submarine line equipment testing (branchingunits,repeaters)withOTDR,cOTDR,OSAanalysers...Submarine
cablelayingsupervision on board of thevessels.Testing
ofthesignalcontinuity andquality. Coordinationbetweenthevesseland
thesubstationsfortheitegration&recipetests.
O&Msoftwareinstallation(1353 SH,1354rm,nm),setupandtesting. Equipment & network commissioning, on-site customer training,
Projects:SAQ,-WASC,FLAG,SMW2&3