Nadia - Business Analyst JIRA

November 2015 to date: Senior Manager, Capgemini Zürich, Switzerland

Main Projects:
 Zurich Insurance Global Corporate Management (International Insurance Business)
 Led the European Robotic Process Automation (RPA) project for (Receiving Underwriting Process)
 Requirements gathering and Automation solution design and Lead the delivery of Solution
 Management of 35 Offshore Developers and BAs
 Swiss Re Corporate Solutions (International Insurance Business)
 Helping in Building International Insurance Business Capabilities: PO, BA for 'Task Management', 'Dashboard', and 'Reporting' workstreams (Using Agile Methodology and JIRA tool)
 Implementation of IPT (Insurance Tax calculation)
 Defining the European roll-out strategy and plan for the New Policy Administration System Tool to support the Casualty and Property Underwriting business

April 2011 to November 2015: Project Manager, Performance Improvement, Ernst and Young, Paris, France

Joined Ernst and Young as a Manager and led the Claims Management Offering for France generating 900 K€ Business
 AIG Insurance: Cost Reduction Program
□ Managed the France Claims Management Cost Reduction Program with the target of reducing costs by 1M€ in 2 years. This included Process optimization, Content management, Shared Service creation, Resource balancing, Review of the Vendor management and the implementation of an Anti-fraud program
 Euler Hermes (Allianz Group): Process re-engineering for Tax and Legal Department & implementation of an Intranet Tool
□ Managed the project to assess existing processes, conduct stakeholder interviews and define target processes
 Caisse des Dépôts (State Pension Insurance): Audit of the Methodology & Processes in the Pensions Department
 Conducted an assessment of key processes and established improvement recommendations
□ Redefined roles & responsibilities and job descriptions
 GROUPAMA Insurance: IPO Project Management:
□ Led the deployment of Key Performance Indicators (KPI) for financial communication
 MATMUT Insurance:
□ Supported the definition of Key Performance Indicators (KPI) as part of the overhaul of the accounting department in line with Solvency II

October 2010 to April 2011, Senior Consultant, Information Management, Capgemini, Paris, France

 SOCIETE GENERALE: IT RISK Management Solution Market Analysis

April 2007 to September 2010, Senior Consultant, Astek Insurance Consulting- Paris, France

 GROUPAMA: Claims Management Platform Creation - P & C Business analyst
 Defined the functional and technical specifications, prepared workflow and process diagrams, established use cases and test cases
 Axa Belgium, Wafa Insurance (Morocco), AXA (Ukraine): Claims & Policy platform implementation - P & C Insurance (ERP CLEVA Software)
 ERP Implementation: Analysed requirements and defined target processes. Developed detailed functional requirements. Managed interfaces with the systems integrator and the developer. Delivered the solution.

January 2002 – March 2007, Operational Manager, ALLIANZ Group- Paris, France

 Managed 5 Underwriting Assistants
 Defined Business Processes and documents, SLA, KPI,
 Project Management: IT Implementation, Quality implementation (ISO 9002)

January 2001 – December 2001, Société Française de Recours: Customer Portfolio Management - Lille, France

 Underwriting Assistant, managed the administration part of the underwriting process

January 1999 & January 2001, Verspieren Insurance (Major French Broker): Claims Manager, Internship, Lille, France (6 months)