Nelly - Business Analyst ARS REMEDY

Aug 2014 – Sep 2015 Corporate Functions Business Analyst, Amgen (Biotechnology), Douvaine, France
• Sustain, design, built new solutions around SAP FI, GL, AP, AR, CO
• SME for changes needed for third party interfaces (ie : Amex Corporate cards and Concur T&E)
• Participate in finance projects
• Analyse/Gather business requirements
• Compliance remediation
• Participate in SAP finance enhancements
• Develop test scripts/scenarios and assist business in defect resolution

Apr 2010 - Jul 2014 P2P Business Analyst, Amgen (Biotechnology), Breda, Nederland
• Customizing in SRM, MM and FI
• Support/Improve Procure to Pay Processes and applications
• IS Client facing, Change management with ISM, Requirements gathering, Testing with ALM
• Provide training to End users/buyers/colleagues on P2P systems and processes
• Communication/planning ref impact of SAP Releases on client
• Projects : SAP Upgrade, Ariba implementation, eInvoicing (OB10), EDW, Automatic collection of feedback via Sharepoint, Automation of Payroll upload process to Citibank (TLS, VB Script, SFTP), banking interface enhancements, Fieldglass implementation

Aug 2006 - Jul 2009 SAP Support Analyst, Amgen (Biotechnology), Breda, Nederland
• Implementation of SAP
• SUP Work stream lead (for Europe and US) MM, FI, CO, SRM
• Worked closely with Financial and Procurement Business
• Supply Chain Management, Requisition creation (goods, services, works, subcontracting), PO creation, Purchase to Pay processes
• Provide 2nd and 1st line support for mySAP ECC 6.0 modules SD, PP, PS, HR, Security, BW
• Transfer knowledge, provide guidance/training for SAP end users, US counterpart and colleagues
• Update/Maintain knowledge of key technologies
• Monitoring incidents progress (Peregrine ticketing system), testing, change request management, reporting

Aug 2005 - Aug 2006 Global IT Service Desk Analyst, UCB (Pharmaceutical), Brussels, Belgium
• User account creation (multi-domain/multi-layer NT/NDS, hybrid e-mails Exchange 5.5 & 2003, hybrid NT/AD),
• Creation & troubleshooting of network accesses, shared directory & intranet accesses, group maintenance.
• Remote access : VPN (Cisco Ipass + Internet structure), creation of digipass accounts.
• SAP (PW reset and account unlock),
• Resolution of hardware and software issues
• Remedy ticketing system

Nov 2004 - Aug 2005 European Helpdesk Analyst, Bristol Myers Squibb (Pharmaceutical), Chester, UK
• Resolution of hardware and software problems for PC clients
• Installation and configuration of all PC hardware and peripherals, with Windows 2000/XP Operating systems
• Apps (MS Office Suite, Thunderbird, SAP)
• Knowledge of LAN topologies, IP networking protocols, PC and laptop configurations, Novell Netware version 5.1

Apr 2002 - Nov 2004 Business Service Supervisor, Turner Rail Services, Stoke-On Trent, UK
• Manage and optimize daily Financial & Accounting Processes (T&E, Fixed Assets, AP, AR, Accruals)
• Set and maintain KPIs
• Supplier Management, Negotiation and Conclusion of supplier contracts
• Provide training to administrators and engineers
• HR : Management of leave of absence, Recruitment