Laure - Business Analyst AGILE

01/2016
Sopra Steria Valbonne AIR FRANCE : Agile Facilitator and Release Manager of Customer Referential Team
Customers Referential (Customers Information System – SIC) includes Individuals Referential, Firms Referential and Agencies Referential.
This critical application manages data related to all kind of Air France customers (more than 30 millions of individuals and legal person, telecoms, postal addresses, emails, contracts (Flying Blue, Amex, Firms Contracts, Sequoia contracts, MyAccount …), marketing data, communication preferences, commercial zones management, etc…).
As an Agile Facilitator and Project Manager, my mission is to manage and lead the up to 11 people through the different steps of the application's projects, from project definition with business teams up to the final delivery process and product support. I work closely with my project owner and my business owner in order to better analyse the needs coming from the different stakeholders, but also with each member of the development team in order to help them improving themselves into each process of the project life.
• Agile Facilitator
◦ Set up meetings : team and projects as quick standups, projects and team follow up
◦ Follow each developers
◦ Participate to discussions with stakeholders business owners, product owners and architecture teams, to workshops, PI events preparation
◦ REX organisation
◦ Participate to PI event setup – SAFE organisation
◦ Define projects tasks
◦ Continuous improvement of the project and of the team
◦ Update project costs
◦ Follow Service Level Agreement of the application in live system organizing the incident management planning and following problems resolution with my team
• Release Manager
◦ Organize live deployment agenda and contents (JIRA and SM9)
◦ Plan deployments
◦ Communicate deployment to customers
◦ Organize deployment checks
This team is multi-software and computing services companies, and I'm also responsible for the Sopra Steria part :
• Working with the Sopra Steria Project Director and the different project managers in Air France (from Customer Referential, CRM and Customer Care teams) in order to define their needs
• Participate to Sopra Steria's internal project meetings (IAM)
• Organize Sopra Steria specific meetings
Technical environment : JIRA, Confluence, Java/JEE, C++, Perl, SQL, SunOS 5.8 et 5.10, Oracle 11, SQL Developer, Windows XP , Eclipse, Git, SOARepo, SOAPUI, QualityCenter, SM9

05/2013 to 01/2016
Sopra Group
Valbonne AIR FRANCE : Project Manager of the Firms and Agencies Referential Team
The Customer Information System (SIC) is made of 3 layers :
• Kernel: data management in database (Oracle) : C++
• Service : offers services to customers to show Customers Referential's data according to business rules : C++ and WebServices
• GUI : gives the opportunity to specific agents to manipulate Customer Referential data in a user friendly way : JSP, J2EE, Struts …
• Database management : some processes need to be develop in order to maintain database quality : C++ batches, shell scripts, Perl, SQL commands
Developer in the Customer Referential Team :
• Correct and update kernel, services, GUI and database according to bug reported by agents and new functionalities required by business (Functional Detailed Design documents writing, Service Specification Detailed Design writing, Tests definition and reports)
• Part of the Support Team : check new bug reports in JIMS tool, answer agents questions coming to the global SIC mailbox
Manage a project in Firms and Agencies Referentials participating to a huge internal application (NSP):
• Coordination and management of a up to 6 people development team for 10 months
• Help business analyst during the definition phase of Business Service Design document
• Software Service Design document writing
• Help business into the test phase
Responsible for the SopraSteria team in Air France.
Technical Environment : Java/JEE, C++, Perl, SQL, SunOS 5.8 et 5.10, Oracle 10g, Toad, SQL Developer, Windows XP , RSA, Eclipse, Git, SOARepo, QualityCenter, JIMS, SM9

03/2012 to 12/2012
Sopra Group
Valbonne REGIME SOCIAL DES INDEPENDANTS : Product Definition
RSI is in charge of the traders and artisans pension.
Documents used by pension funds and adherents are managed by RSI agents with the Tasks and Documents Management Tool (GDT) which includes many modules to manage Tasks, Documents, Mass Digitization, Mail Production, National Electronic Document Management, Inter Pension Founds Consultation and Management Tool.
• Define new functionalities with agents in pension funds forwarding them to IT team
• Test new functionalities
• Help agents using the tool
• Transfer bugs to IT team
• Check bug corrections
Technical Environment : Quality Center, GDT

01/2012 to 03/2012
Sopra Group
Valbonne Recruitment
Help SopraGroup recruitment team in order to get international profiles.

05/2008 to 12/2012
Sopra
Valbonne AIR FRANCE : Studies Engineer
Developer in the Customer Referential Team :
• Correct and update kernel, services, GUI and database according to bug reported by agents and new functionalities required by business (Functional Detailed Design documents writing, Service Specification Detailed Design writing, Tests definition and reports)
• Part of the Support Team : check new bug reports in JIMS tool, answer agents questions coming to the global SIC mailbox
Responsible for the Sopra developers team.
Technical Environment : Java/JEE, C++, Perl, SQL, SunOS, Oracle 8 et Oracle 10g, Toad, Windows XP , RSA, ClearCase


11/2003 to 04/2008 Acanthis then Sopra
Valbonne Software Developer
Software developer in many projects :
• Near Real Time Alarm report : C++
• Maximo Trouble Ticket AM : C++
• ATNI : Java
• SFR : Business Objects, WebI
• Hierarchy Decoration Server (HDS API) doc writing
• Tests and validation of PIL AM (TeMIP module to operate with OVPI 5.7.1 through RNS 7.0) : TeMIP, C++, OVPI 5.7.1, RNS 7.0, ORACLE 9x (RDBMS, SQL*PLUS…), Tru64 5x, HP 11x
• BMC Patrol AM (TeMIP module to operate with BMC Patrol) : TeMIP,
C++, BMC Patrol 3.6, BMC Patrol API, Tru64 5x
• OVPI Report Pack development to get information from a Packeteer probe : Sybase, OVPI 5.7.1

03/2000 to 11/2003 Acanthis
Valbonne HEWLETT PACKARD : Support Engineer
Member of the TeMIP Support Team, dealing with international main Telecom Operators (BT, Vodafone, OPTUS, AT&T, Telefonica, BouyguesTelecom …)
• Specialized into the Internet SNMP Toolkit, Corba Toolkit, Synonyms and Framework (versions V3.2, V400 and V500)
• Support level 1 to 3
• Conference calls to help customers
• Bug reproduction in test system according to customer area
• Bug correction
• Patches generation
• Customers global and specific communication
• Customers on-site help
Technical Environment : TeMIP, C++, Shell scripts, ORACLE 7 et 8 (RDBMS, SQL*PLUS…), COMPAQ/ALPHA 500, Tru64 4x, PC/Windows NT 4, Synergy (cvs), SPOTT and Service Desk (problem reports management)

10/1998 to 02/2000 Acanthis
Valbonne Support Engineer
Part of the Maintenance and Support Team of Acanthis TeMIP Warehouse products : hotline, incidents management and correction, ACANTHIS demo platform management.
Technical Environment: TeMIP Client, TeMIP Server, Sun Solaris 5x, C++