Guy - Assistant à maîtrise d'ouvrage SAP CRM
Ref : 170322B001-
78500 SARTROUVILLE
-
Assistant à maîtrise d'ouvrage, Consultant fonctionnel, Business Analyst (40 ans)
-
Mandataire social de sa structure Freelance (SARL, SAS, EURL, etc)
PROFESSIONAL EXPERIENCE
April to June
23 DELOITTE
Project Responsibility: Sales Cloud Consultant
Business Analysis
Requirement Gathering
Gap analysis
Sales Cloud Customization
Testing
Pre-Sales training
Mars to May
23 RENAULT SAS
Project Responsibility: Proxy Product Leader
Project Management -
Team Lead -
Reporting and Coordination
SAP ECC
SAP BW
Datalake
August 22 to
February 23 LOHR SERVICES
Project Responsibility: C4HANA Functional Consultant
Functional Expertise of SAP C4HANA flows
Gathering of requirements - Animation of workshops with key users
Redaction of functional specifications and User stories for FIORI developments
Customization of S4HANA Services cockpit menu
Testing of the FIORI applications
Project methodology (Templates, requirements, UAT, Defect and Change request)
AGILE Methodology (Requirements, Refinement, Daily SCRUM, Demo,
Retrospective)
J u n e t o
S e p t e m b e r
22
SODIAAL
Project Responsibility: SAP CRM TPM Functional Consultant
Functional Expertise of SAP CRM TPM Process management
Support / AMS on TPM flows
Redaction of modus operandi
Defect analysis
Stabilisation of the perimeter during the Knowledge transfer
May 21 to
July 22 LIDEA SEEDS
Project Responsibility: Business Analysis – SAP C4C Project Management
Project management : Conception implementation UAT Deployment Hypercare and
communication with key users and end users
Gathering of requirements - Animation of workshops with key users
Design of the GAP analysis
Functional Expertise of SAP C4C flows
Build of a core-model for European departments
Project methodology (Templates, requirements, UAT, Defect and Change request)
Continuous improvement
January 18
to June 2021 EDF DIRECTION COMMERCE – AMOA CRM
Project Responsibility: Business Analysis – SAP CRM support Team Lead
Functional Expertise of SAP CRM flows (Sales, services)
Monitoring & analysis of production defects
Management of continuous improvement
Team Lead
Project Responsibility: CRM Cross solutions Functional Design
Gathering of requirements - Animation of workshops with key users
Design and Evolution of the business process management
Cross Application design of business flows
AGILE – SAFE Method
December 17 CEGOS
Project Responsibility: SAP CRM Functional Consultant
Functional Expertise of SAP CRM Process management
Gathering of requirements - Animation of workshops with key users
General and detailed design of SAP CRM CIC flows
Customizing of SAP CRM CIC flows
October 17 EXTENSI
Project Responsibility: ALTERBURO - SAP CRM Functional Consultant
Functional Expertise of SAP CRM Process management
Customizing of SAP CRM CIC flows
SAP CRM SAP Hybris SAP FIORI Integration
Project Responsibility: Pre-Sales - SAP C4C Functional Consultant
C4C Sales & Services Solution prototyping
Providing C4C overview courses to SAP new joiner
C4C Support Team
July 17 ALIA CONSULTING
Project Responsibility: BUTAGAZ - SAP CRM Functional Consultant
Customizing of SAP CRM CIC flows
SAP CRM / ISU Business Process Management Integration
May 17 WATERS
Project Responsibility: SAP CRM Functional Consultant
Framing business needs
Functional Expertise of SAP CRM SD and C4C flows
C4C Sales Solution prototyping
March 17 VALÉO
Project Responsibility: SAP CRM Functional Consultant
Functional Expertise of SAP CRM TPM flows
Defect management
User guide for the Buying Center features
April 16 to
February 17 N3XT
Project Responsibility: THALÈS - Functional Consultant SAP CRM – May to October 16
Functional Expertise of SAP CRM flows
Key users training
Prototyping of SAP CRM CIC and Service flows
Framing business needs
Project Responsibility: Functional Consultant SAP SD MM FI CO – June 16 to January 17
Overnight schedule monitoring
SAP FI CO SD MM application maintenance
Core Model solution study for an international deployment
DFS (Direct From Supplier) design workshops
General functional specification
Customizing of SAP FI-CO new needs
Sept. 2014 to
March 2016 CGI
Project Responsibility: ENI - SAP CRM / ISU Functional Consultant – September 15 to
March 16
Functional Expertise of SAP CRM flows
Levels II Support
Testing strategy
Framing needs for business process improvement
Project Responsibility: ENGIE – SAP CRM / ISU production activities steering – December
14 to July 15
Symphonie & Arche activities monitoring
Management of the unbilled contracts analysis
Authorization management (Role Matrices)
Database purge management (Interactions, BPEM cases, Marketing Characteristics,
Business cases management etc.)
Design of probes scenarios for defect monitoring
Performance tracking queries
Ticketing tools reporting (Mantis, QC)
Project Responsibility: EDITIS - Pre-Sales CRM C4C – September to December 14
Workshops for functional scope definition
Framing business needs
General functional specifications
Providing C4C overview to SAP key users
May 13 to
July 14 AUGUSTA REEVES
Project Responsibility: OTELO - Pre-Sales CRM – May 14
Workshops for functional scope definition
Framing business needs
General functional specifications
Project Responsibility: GEA ERGÉ SPIRALE - Pre-Sales CRM – February 14
Workshops for functional scope definition
Framing business needs
General functional specifications
Response to calls for tenders
Project Responsibility: LACTALIS - Consultant SAP CRM - Implementation – December 13
to February 14
Implementation Master Data, Marketing et Sales Management flows
Customizing of Task, Visit, Opportunity, Lead flows, marketing attributes, survey,
WebUI Layout
Detailed functional specifications
Project Responsibility: ROVER - Consultant SAP CRM – Application Maintenance– August
to November 13
Support of orders, pricing & Middleware flows,
Review adequacy and Customizing between CRM and SD
Middleware defect analysis
Application of corrective and scalable parameters to the Middleware.
Testing of the pre-requisite tasks to the Roll-out
Initial et Delta Load
Monitoring of the Roll-Out
Project Responsibility: INGENICO - Functional Consultant SAP CRM – June 13 to June 14
Detailed functional specifications
Implementation Master Data, Marketing et Sales Management flows
AET, marketing attributes, Homepage calendar,
Opportunities Tasks, Visits, alert management
Marketing campaign, Lead, Surveys.
Groupware: Functional settings to link Outlook to SAP CRM for calendars and mails
Middleware Maintenance
Review adequacy and Customizing between CRM, SD & PLM
EHP2 upgrade support and adequacy with order modules upgrades (BW, SD)
June 11 to
April 13 ACCENTURE
Project Responsibility: VEOLIA - migration & billing Team Lead – January to April 13
Complex data migration cases
Corrective actions for unbilled contracts
Management of a 5 members team
Tasks dispatching
Monitoring and quality management
Key user training
Definition of the reversibility plan
Project Responsability : RTE - SAP ISU Consultant – Application maintenance – April to
September 12
Levels III support
Billing & metering defect (EDM)
Study files, corrective & evolutive solutions settings
Workshops
Overday & Overnight schedule jobs monitoring
Business Testing support
Project Responsability: ERDF - Functional Consultant SAP ISU BI PI – Team Lead– June 11
to March 12
Defect management
Billing and metering errors management
Monitoring of flows VATF, VFR, GCO, GFX, EDM
Data migration support
Training for Level I & II support teams
Defect reporting (BI, PIQ)
Reporting and weekly meeting steering
Management of a 5 members team
August 2010
to May 2011 SODIFRANCE POUR LE FAFIH (OPCA)
Project Responsability : Administrateur système – C Developer – Levels I to III Support
Network & system administration
Network security monitoring
GPO update, Active Directory management
Packaging, hardware et software Deployment
Operating system migration`
Project Responsability : Support niveaux 1 to 3
Helpdesk & proximity Support
Open road Functional support
Project Responsability : C Developer
Programming C, SQL
Update of the customer references in the database
Sept. 2008 to
August 2010 ATOS FOR GDF SUEZ
Project Responsability : SYMPHONIE - Conduite technique des journées et nuits
applicatives
Network & system administration
Overnight & overday schedule jobs monitoring
Automated process management
PL/SQL et UNIX scripting
Reporting
Project Responsability: GDF SUEZ – Helpdesk
Helpdesk
Mailing tool Migration from Lotus Notes to Outlook
Operating system migration from Windows XP to Vista
Packaging
Active Directory, mailing, SAP account
Sept. 2005 to
Sept. 2008
INTERIM
Project Responsability : IT technician
Hotline, ADSL, remote troubleshooting
Operating mode
Computer settings
EDUCATION & TRAINING
2019: Salesforce: Training sessions on Trailhead
2017: SAP Hybris Commerce Training
2016: SAP C4C – CRM CIC Services Training
2013: SAP CRM Overview Training
2012: Accenture Bootcamp ECC
2005 : DEUST AMRL – Assistant Micro Réseaux Logiciels (Computer Software
Networks diploma)
2003: DEUG MIAS - Maths, IT, Application to Sciences
SUMMARY OF SKILLS
Leadership
Team lead (5 to 10 members)
Coordination of processus and tasks
Steering Committee and Operational monitoring
Activity Reporting
AGILE - SAFE Method
MOA / MOE
Framing of business needs
Workshops (pre-sales, prototyping)
General Specifications and transverse design file
General and detailed functional specification
User Guide
Testing strategy
Deployment Strategy
Integration
Customizing of SAP CRM SD FI-CO flows
Integration of SAP CRM/ISU, SAP CRM/SD
Customizing of Middleware SAP CRM/ECC
Data Migration
Authorization management
Testing
Maintenance
Levels I to III support - AMS
Functional Analysis of SAP ISU Contract, Metering and Billing Flows
Management of defects and evolutions
Training C4C Boot camp animation for junior consultants
Key user training
Change management
Environments /
Tools
Office: MS Word, MS PowerPoint, MS Excel, Outlook, Lotus Notes
Testing: HPQC, Panaya
Languages: SQL, C
Languages French: mother tongue
English: fluent 1
Spanish: Read, written