Alexandre - Assistant à maîtrise d'ouvrage MS OFFICE
Ref : 090407P001-
75020 PARIS
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Chef de projet, Consultant, Assistant à maîtrise d'ouvrage, Business Analyst (41 ans)
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Freelance
DETAILLED REFERENCES
Julhiet Sterwen Group (FR&CH) - Senior Consultant
June 2014 - November 2015
International Olympic Committee (CH) - B2B Portal Change Manager
December 2014 - November 2015
Responsible of change management activities to drive adoption and usage on the collaboration
online platform from communication to training and follow-up of interaction.
§ Supported business applications roll-out: end-user support processes and production of deliverables
(pilot/test phases, waves, communication and training/support materials).
§ Produced population segmentation and impact analysis regarding new tool and shift in the way of
working.
§ Defined of communication plan and produced deliverables in coordination with communication
agency: emailing, video, surveys.
§ Defined end-users Service and communication roadmap.
§ Managed 3 change agents' activity: end-users on-boarding strategy, production of deliverables and
training of end-users.
Credit Du Nord (FR) - eBanking Strategy Consultant June 2014 - December 2014
Contribution to the digital banking retail service offer definition in collaboration with Société
Générale. Kick-Off of various project such as SEPA Mail transfer, Money Management, Digital
Safe.
§ Analysed business requirements for SEPAMail, Money management as well as other online services:
address change request, onsite appointment, …
§ Managed validation process with IT team and marketing department regarding digital strategy and
on-going projects.
§ Participated in brainstorming on innovation services and leaded the presentation to various
marketing directors.
CGI Business Consulting (FR): Senior Consultant
June 2010 - June 2014
Nissan Europe (FR) - Project Manager for B2E & B2B Portals
Sept 2013 - June 2014
Delivery of a SharePoint based Portal to support B2B Partners of Europe's Vehicle homologation.
Europe IT project manager as part of the new global B2E portal.
§ Analysed business requirements for SharePoint 2010 workspace implementation.
§ Managed custom SharePoint application project including delivery and roll-out strategy.
§ Managed delivery of SharePoint custom portal IT environment & definition of service governance (in
collaboration with Renault IT department).
§ Defined B2E Portal project governance & Europe service requirements.
§ Managed the project reporting and methodology.
§ Managed 1 SharePoint developer.
Airbus Group (FR) - Collaboration Platform On-Boarding Manager
November 2012 - September 2013
Industrialization of service offer towards SharePoint collaboration & improvement of business
support. Time to on-board a community reduced per 40%, quality improved based on adoption
level.
§ Defined on-boarding process aiming to provide the right workplace based on business needs.
§ Defined roadmap for community creation and new functionalities taking into account heterogeneous
business departments.
§ Implemented follow-up methodology based on SharePoint & reporting tools in order to manage
properly activity & internal customer relationship.
§ Produced adoption materials writing towards community & behaviours' move to a collaboration way
of working.
§ Participated in workshops with business to defined communities' requirements.
§ Managed 2 consultants: on-barding workshops, community configuration and training of end-users.
Airbus Group (FR) - Corporate Social & Collaboration Strategy Consultant
November 2011 - November 2012
Strategy definition and operational delivery of a group wide social and collaboration platform
tackling any divisions' constraints while preserving autonomy and cultural differences.
§ Analysed baseline assessment and maturity of existing initiatives (interview, benchmark,
presentation, workshops animation).
§ Defined global approach & strategy to provide a group wide collaboration and social networking
services (delivery plan, communication & Change management, and governance).
§ Leaded multiple day workshops with various managers from Airbus subsidiaries (organization,
agenda, presentation, brainstorming and discussion facilitation).
§ Defined roadmap and co-validation for the employee enterprise network for the next 2 years
(services and IT integration).
§ Delivered pilot prototype to validate technical concept & feasibility (in coordination with IT team and
suppliers).
§ Managed 2-3 consultants.
Credit Du Nord (FR) - WCM and Mobile Business Analyst / Project Manager
June 2010 - November 2011
Delivery of 2 versions of mobile applications and website. Set-up of push client messaging
systems on the internet website. Enhancement of the Banking Officer Portal aiming to provide a
better user experience using new technology (Ajax and Oracle).
§ Managed delivery of web and mobile application releases in coordination with IT team and external
suppliers (planning, release cycle, scope, IT dependencies).
§ Analysed business requirements (workshops, specification documents, validation meetings) for
mobile application and website.
§ Performed full user acceptance phase (strategy, scenario, run and validation).
§ Analysed impacts of new releases regarding the web content management tool in order to perform
recommendation.
1 Year Internship
Sept. 2007 - Sept. 2008
Air France (FR) - WCM and Mobile Business Analyst
September 2007 - September 2008
Management of upgrade and improvement of the Web Content Management Systems and
mobile websites.
§ Managed project of mobile website evolution (requirements, business analysis, testing, release
cycle…).
§ Produced user activity dashboard and reporting.
§ Improved digital asset creation process (in coordination with communication department).
§ Involved in front office improvements of e-Marketing services dealing with Flying Blue program.
§ Delivered proof of concept of mobile hosted application with external supplier.
EXPERIENCE
EXPERTISE
Framing & Opportunity Study
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Project Management
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Adoption Management
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Baseline assessment, interviews & needs analysis
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Service Offer Definition
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Opportunity Study, Strategy & Roadmap definition
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Social Media & IT Governance
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Solution Benchmark based on needs and objectives
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SharePoint 2010 & 2013
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Service Roadmap definition
TOP SKILLS
Project Management
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Pragmatic and problem
solving oriented
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Follow-up & reporting (costs, timeline, risks)
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Rigorous
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Forecasting & coordination of resources & partners
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Col aboration & Team oriented
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Meeting planning & workshop animation
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Cultural Diversity Awareness
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Deployment plan and governance definition
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Release management
SPOKEN LANGUAGES
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Team and stakeholder management (3-5 peoples)
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French (mother tongue)
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English (fluent)
Change Management
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Communication & Adoption plan definition based on segmentation
SECTORS
and impact analysis
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Banking
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Targeting and user's classification
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Sport
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Pilot / Test user on-boarding activities
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Transport
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User guide and communication support preparation
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Aeronautics Industry
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Energy
Business Analysis
QUALIFICATION
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Business requirements analysis & use cases definition
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Business process mapping
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ITIL V3 Foundation Certificate -
2013
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Workshop animation
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Telecom EM, Master of Science
& Business - 2010
User Acceptance Test
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Postgraduate Certificate in
Computer & Information Science
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Test & acceptance procedures definition and run
at Auckland (NZ) - 2010
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Risk analysis
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Master's Degree in Business
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Acceptance reporting
Informatics (MIAGE) - 2007
HOBBIES
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4 times in Asia with my
Backpack
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Socio-Dynamic & leadership
literature