Didier - Assistant à maîtrise d'ouvrage CRM

Expériences Professionnelles

Fév 2021 à déc 2022 : CA Groupement Infrastructure Platform (CAGIP)
Cybersecurity Program/Project Manager
Gestion d’un portefeuille de projets de cybersécurité au sein du COC (Centre Opérationnel de Cyberdéfense)
Gestion de l’Obsolescence : migration de PKIs internes locales (LCL, NAC 802.1x, …) vers la PKI Corporate (CRL,
certificate lifecycle, ADs…), désactivation TLS1.0 & 1.1, obsolescence W2k3 & 2k8
Projets Réglementaire : Homologation des SIIS CAGIP (derivé de la LPM)
Sécurisation de la messagerie des Banques (emails sortants) : chaîne SPF, DKIM, DMARC
Sensibilisation au CSPM (Cloud Security Posture Management)

Déc 2019 à mars 2020 : Celad pour Airbus Defence & Space Intelligence Toulouse
SIIV Cybersecurity Architecture Team
Secteur Espace et Défense d’Airbus : segment SOL en imagerie satellitaire, programme GDS d’intégration de 4 nouveaux satellites
PNEO amenant une résolution de 30 cm, impliquant le passage de la Société en SIIV pour la Nation.
Au sein du Programme GDS, l’équipe Sécurité SIIV a pour mission de relever le niveau de sécurité IT, afin d’obtenir
l’homologation ANSSI, requise par le passage en SIIV.
Récolte des informations pour la cartographie des Vues ANSSI (N°1 Ecosystem, N°2 & 5 Business G1&G2 & N°4
Applicative) générées par un outil informatique dédié et développé en propre au sein de l’équipe (sous EA)
Optimisation du fichier de suivi de la Cartographie : RAF, avancement, planning, prospective, …
Dossier d’Architecture Technique (DAT): suivi et relecture
Coaching (IT, Architects, …) lorsque nécessaire, sur les 2 tâches spécifiques.

De déc 2019 à mars 2020 : Celad pour Airbus Defence & Space Intelligence Toulouse
Fonctions : Transition : SIIV Cybersecurity Architecture Team
Secteur Espace et Défense d’Airbus : segment SOL en imagerie satellitaire, programme GDS d’intégration de 4 nouveaux
satellites PNEO amenant une résolution de 30 cm, impliquant le passage de la Société en SIIV pour la Nation.
Au sein du Programme GDS, l’équipe Sécurité SIIV a pour mission de relever le niveau de sécurité IT, afin d’obtenir
l’homologation ANSSI, requise par le passage en SIIV.
Récolte des informations pour la cartographie des Vues ANSSI (N°1 Ecosystem, N°2 & 5 Business G1&G2 & N°4
Applicative) générées par un outil informatique dédié et développé en propre au sein de l’équipe (sous EA)
Optimisation du fichier de suivi de la Cartographie : RAF, avancement, planning, prospective, …
Dossier d’Architecture Technique (DAT): suivi et relecture
Coaching (IT, Architects, …) lorsque nécessaire, sur les 2 tâches spécifiques.

De mars à août 2018 : Tech Mahindra pour Airbus Toulouse
Fonctions : IT Delivery Manager Engineering
Management & delivery des Activités opérationnelles pour les Essais en vol d’Airbus
Recherche et constitution prospective de profils pour les futures clés de l’Aéronautique (Skywise, …)
Préparation / participation aux différents dossiers d’avant-vente ou RFPs

De mars à nov 2017 : Cap Gemini pour la MAIF-Niort
Fonction : Transition : DP Projets MOE IT digitaux Assurance
Pilotage de projet IT Assurance au sein du département RDO (Relation et Distribution des Offres)
Accompagnement des métiers pour la phase de mûrissement des besoins, PMO, analyse de risque, …
Définition des plannings et roadmaps projet Build & Run, en accord avec les priorités Métier
Définition des charges projets avec le Centre de Compétences CRM Siebel (Paris), des PDC, des atterrissages, …
Mobilisation des Ressources au sein des différentes équipes impliquées : CRM, GED, Editique, Prod, EAI, …

De sept 2016 à fév 2017: Société d’Assurance - Nîmes
Fonction : Manager de Programme / Projets IT digitaux Assurance
Pilotage de projet IT Assurance : GED / Workflow, PMO, analyse de risque, roadmaps projet, …

From October 2015: CGI Montpellier
Position : Digital Program Manager – EDF CR Rebuild, Paris - Colombes
Program Manager (PM CGI) on EDF Customer Relation institutional website Rebuild project : 12000 m/d, 4.2 M€, 45 pers, 4 teams CGI, 2 BU’s
Accountable for CGI commitments in front of Customer, Program Manager : respect of quattuor Quality / costs / Planning / Resources,
Customer Relation pilot, operational and steering committee, risk analysis, change management, …
“build” and “run” mode version follow-up and management, with version pilots, until final MIP.
Acceptance follow-up and support on Customer delivered versions, with version Pilots

Since septembre 2013 :IT Services Paris in Freelance
Positions : CRM Program Manager– Toulouse, Paris, Aix
Freelance CRM Program Manager in Medical Radiology field (Customer N°1 in Paris - France) et IT medical services (Customer N°2 in Aix-en-Provence - France)

From December 2011 till February 2013: HCL Technologies Toulouse
Positions : ESAS RUTD Bundle Manager for Airbus – Toulouse
International experience : Bangalore (India), 1 week.
Bundle RUTD (PLM Tests) full management on Airbus PLM (CAD Harmo, A350, A380, A340, A320, A400M)
Teams dispatched on 4 Airbus Countries (Natcos) and 2 continents, with Offshore Team in India
AREX V2 network connectivity implementation for the Bundle
Full management of Airbus Security Audit answer on Toulouse (GFI) and Bangalore (HCL) premises

From 2006, September till 2011 May: IT Services Company Toulouse
Positions: Manager CRM South – Toulouse
Program Manager / CRM Project Manager
Different roles and missions led as part of this position duties: operational or in the Entity structure, or even consulting and training missions.
South France Business development and management.
CRM entity RFPs (Requests For Proposal) analysis, definition and presentation to Customers
Global Company CRM Entity strategy and business model definition, with the other CRM Managers Colleagues and General Manager of the entity.
Entity HR Pilot during 2.5 years for the global CRM entity (Paris, Toulouse).
Consulting and operational support to international projects

ALCATEL-LUCENT (Toulouse - France and Lagos – Nigeria):Oct 2008 – April 2010 (19 months)
International experience: Lagos, Nigeria (Afrique).
New international project where Alcatel-Lucent is implementing from scratch, a complete telecom system (“turn-key”) in Ghana, on behalf of a Nigerian operator, GLOBACOM.
The whole Telco systems are present: technical network (switches, BTS, …), billing (BSCS), ICC (CDR prepaid/postpaid management), Middleware (Kabira KPSA), provisionning (Kabira), Interco, BI, … and of course CRM (Siebel V8.1.1)
Position: Siebel Technical Project Manager (TPM)

SCHNEIDER ELECTRIC (Grenoble – France): Dec 2007 – Feb 2008 (3 months)
Position: Consultant web CRM

GIE-GIC (Paris): September 2007 - January 2008 (5 months)
Position: CRM Program Manager
Oracle University (Paris – Colombes): Siebel CRM trainer
Siebel Essentials Training V7.8, 2 weeks in January 2008
Siebel Customer Order Management V7.8, 3 days in March 2008
Saudi Telecom Company (Riyahd – Saudi Arabia and Paris – France): from 2007 Feb, 19th to March, 10th
International experience: Riyadh (Saudi Arabia)
Audit on the whole CRM project (Siebel 7.8, EAI Webmethods, Billing Geneva, CTI). 3 weeks on site.

From September 2003 till July 2006:SQLI Toulouse
Positions: Program manager/ CRM Siebel Project manager
AIRBUS – Customer Affairs: from Mai 2005 till July 2006 (14 months)
Master engineering assistance (AMOA) for Airbus Customer Affairs: Accounts and contacts management for the Airbus Customers Management (Airlines companies)
Position: CKI Project Manager (Customer Key Information)
AIRBUS – Corporate events: from September 2003 to April 2005 (20 months)
Set up of the Airbus Corporate Events solution for the Airbus events and aerospace forums management (A380 program).
Invitations and contacts management, events preparation, online registration, exhibition reception, logistic, post airshow reports. Application entry into service (EIS) done for 2004 Farnborough aerospace forum (July 2004). “A380 Reveal” and “Le Bourget 2005” were managed with the new Airbus Corporate Events solution.
Position: Project manager Siebel & Reports
From May 1998 till July 2003: Cap Gemini Telecom Paris
Positions: Developer, BA, Delivery manager and CRM Project Manager

HRVATSKY TELECOM: from April 2002 till july 2003 (16 months)
International experience: Zagreb, Croatia / Paris and Rennes, France
Set up of a full telecommunication system (40 M€): CRM Siebel 7, E.A.I. Vitria, SAP, integration with the billing system (Geneva).
Positions: Team leader Deputy and member of development team (10 consultants)
Business Analyst on Order management functional & technical design (Screens and workflow in Tools)

BOUYGUES TELECOM: March 2002
Billing: Development, Integration and delivery in a very short delay (6 weeks) of a new pre-paid services offer.
Position: Global Integration Manager (20 persons during 3 weeks). Result: Customer Acceptance validated with a global project delivered note of 9.7 / 10. Quite successful for Customer.
FRANCE TELECOM: from September 2001 to February 2002 (6 months)
First major project in CGE&Y (18 people during 4 months) in E.A.I. technology (Enterprise Application Integration: WebMethods 4.5).
Position: internal integration Manager, deliveries and configuration management (2 consultants managed). Project delivered on time and above Customer expectations.

CALL CENTER ALLIANCE: July 2001
Position: Project director assistant. Master engineering assistant (AMOA) for Web Call Center Alliance in the project management securization.

DUTCHTONE: from April to June 2001 (3 months), Holland
International experience: Netherlands, Den Haag.
CRM application Vantive 7.0.6 (6 à 4 consultants, 2 M€) for Dutchtone (Orange group), one of main fix and mobile phone operator.
Position: Project manager CRM VANTIVE
ALCATEL for INTELIG BRESIL: from October 2000 till Mars 2001 (6 months)
International experience: Brasil, Rio de Janeiro.
Set up of a full telecommunication system: CRM Clarify V7, interfaced with a billing system, with a CTI (Avaya) and a “specific” E.A.I, with 25 CRM consultants within 60 resources on the whole program, having lasted for 2 years and half.
Position: Integration and Delivery project manager (8 Persons managed)
CEGETEL – SFR: from May 1998 till September 2000 (29 months)
Technical assistance for accurate and applicative support on the whole SFR applications and IS.
Position 1: Project manager for the functional and technical support in the Cegetel-S.F.R Front Office’s Third Party Application Maintenance (TPAM).
Position 2: Project manager ORIAN Operator in the prepayment rebuild for SFR.