Frederic - Architecte Chef de projet digital BI CRM RPA MICROSOFT POWER AUTOMATE

2013 – Today : Software Expert Architect
Response to Requests For Proposal :
Global IT Transformation (FO & BO Softwares)
Design Workshop organization
Proof Of Concept
Telecom Operator:
Mobistar (Belguim), SFR (France)
Wataniya Telecom (Algeria)
-Pre-sales
-Exalead, Drupal, BSCS

2011 – 2012 : Project Leader
2 sites : 16 persons
Maintenance & IT
Transformation :
Organize / challenge release plan,
solution, cost & planning for CR’s
Preventive / Corrective Maintenance
Implementation/monitoring of hot fixes and maintenance releases
Delivery of hot fix / configuration / solution
Telecom Operator:
SFR, 2011/2012 - 11 months
-Software Maintenance
-Software Release
-Clarity, Unix / Linux, Arbor, SVN

2011 : Lean Agent
Lean Method :
Establishment & Deployment of Lean method on projects
Computing services company:
Cap Gemini Telecom
Rennes, 2011 - 4 months
-Productivity Improvement

2010- 2012- 2013
Software Expert :
Service Center Initialization
Organization / Methodology Implementation & Transfer
Software Upgrade Responsible
Multiple sites
4 persons
Business Processes Transformation :
Review business processes for a near OOTB approach
Business process implementation with changement management
Architect :
Design Management
Detailed design Production
Workshops organization for design specification client validation purpose
Delivery Management:
Upgrade Implementation / Technical adaptations (around of 23000 scripts)
Telecom Operator :
Orange / ORE, OCA
France, 2010 - 5 months
Guadeloupe/Grenoble, 2012 - 9 months
Réunion, 2013 – 4 months
-Service Center Initialization
-Software Upgrade
-MSVisio, Oracle, Unix / Linux, SVN, Quality Center, Hudson, Shell Script

2009 :
Project Leader :
8 persons
3 years Contract Renewal (120 persons)
Participation to RFP response
Software Expert - BSCS - :
Client/Internal Proficiency Recovery
Staffing & Software Training Sessions
Testing Organization
Data integrity analysis
Telecom Operator :
Maroc Telecom, Maroc, 2009 – 5 months
-Software Upgrade
-Project Recovery
-Contract Renewal
-SVN, Quality Center

2008 - 2009 - 2010 : Global Testing Responsible
Testing coordination
Suggesting processes of reorganization to improve the testing efficiency
Co-ordination of Qualification Responsibles (methods, Roadmap,…)Development:
Use Cases Testing Automation - Web 2 -
Telecom Operator :
Orange / Orange Office Professional :
Rennes, 2008-2009 – 12 months
2010, 9 months (17 applications)
-Software Integration
-Automation

2007 : IT Customer Service Manager
Project Leader
4 persons
Customer Facing :
SPOC for the Customer to follow-up and to report (international context)
Troubleshooting customer interface /facing
Transition Organization
Telecom Operator & Industry :
Orange Business Service / Inca France
Solvay Belgium, 2007 – 6 months
- Software Release
-ITIL, Lotus Notes, Visual Basic

2004 - 2006 : Project Leader
SI Transformation
General & Detailed design Production & Validation
Architect, Testing Responsible :
4 persons
Issue Management :
Suggesting workarounds, assessing business impacts and providing the client with business workaround options
helping them to make the correct prioritized decisions on issue solution implementation
Testing Service Center Creation :
Qualification Method establishment
Test strategy/Test plan
Design and develop new automatic reports
Telecom Operator :
SFR France
-Systems Integration
-Third party software testing, Service Center Creation
-Entreprise Architecture, Unix / Linux, Visual Basic, Shell Script, Clarify

2002 – 2003 : Software Responsible
Change Management :
Macro analysis of needs
RFP production
Issue Management :
Production Follow up
Troubleshooting co-ordination with an American Editor & multi-internal entities
Analysis and diagnosis of Problems
Issue qualification / creation(Software/Hardware/Network)
Telecom Operator :
Cegetel Group France
- Software Upgrade
-Unix / Linux, Icss, Asset Center, Autosys, WebSphere

1998- 2001 : Team Leader
From 2 to 5 persons
Business Process Management
Review business processes for a near OOTB approach
Delivery Responsible / Environment Responsible
Software Delivery :
Creating tools to boost and to check configuration, testing and delivery
Issue Follow up/Resolution
Creation/Installation of releases, patches, hot fixes
Software Expert / Architect / Auditor
Change Request Management :
Macro estimation to quotation
Detailed Impact Analysis
Privilege out-of-the-box solution approach
Carried out functional and technical specification
Configuration & development
Audit :
Billing System Audit in USA for European adaptation
Training :
Performing regular training sessions to team members to transfer Software knowledge.
IT Transformation :
Consulting on data model solution / architecture
Telecom Operator :
BOUYGUES Telecom France, 2001 – 5 months
AVANTEL Mexico, 2000/2001 – 10 months
MOBISTAR Belgium, 2000 – 3 months
STARHUB Singapore, 1999/2000 – 12 months
CONVERGYS USA, 1999 – 2 weeks
9TELECOM France, 1998/1999 – 6 months
MULTILINK Switzerland, 1998 – 7 months
-Software Integration
-Automation
-Unix / Linux, QARun, Oracle, Shell Script, Pvcs, Continuus, Quality Center, Visual Basic, PL / Sql, Websphere, MQSeries, Tuxedo, Arbor, Siebel, Clarify

1997 : Engineer
Development :
Software for document archiving (EDM)
Army :
Air Force Base 107 - France
-Software Creation
-MS

1996 : Engineer
Development :
Software development for designers of complex applications specific integrated circuits (EDA).
HighTech Editor :
Compass Design Automation (VLSI) Silicon Valley/USA, 1996 – 5 months
-Software Release
-Unix, Mainsail

1995 : Technician
Hardware / Development :
VMS OS implantation for a warehouse management system.
Servers installation for an Automatic guided vehicles system.
Application Development for European constraints
Industry :
Procter & Gamble France, 1995 – 2 months
-Automation
-VMS, VAX / PDP